2. When Less is More Regina Martin Assistant Director San Joaquin DCSS

3. Where are the Resources? Vacancies: Retirements FMLA Disability Personal leaves Burn Out

4. Where are the Resources? Anticipated Costs  Retirement costs  Medical costs  Step Increases Uncertain Costs  COLAS  MOUs/Contracts Flat Funding!!

5. Decisions

6. Rally the Troops  Form Partnerships  Seek buy-in from staff  Develop a Plan  Set Goals

7. Repositioning Implement  Reallocation of resources  Utilized more staff where needed  Reduced Establishment Teams  Increased Enforcement Team  Spanish Speaking caseloads  Work it or bulk it  Increased use of CMT

8. Performance Measures Workload Data ––––––––––––––––––––Actual––––––––––––––––Est./Act.Projected 2011-122012-132013-142014-152015-16 Total Distributed Collections$54,219,572$55,400,148$57,027,534$59,697,751$61,488,684 Cases Open (at fiscal year end)35,03736,32036,73037,09737,200 Current Support Collected (%)59.9%62.1%64.3%66.7%68.7% Cases with Arrearage Collections (%)64.3%63.2%62.9%66.2%68.2% Cases with Paternity Established (%)73.0%72.7% Above 100% Cases with a Child Support Order (%)92.2%92.7%93.2%94.1%94.5% Cost Effectiveness (Amount Collected per Dollar Spent)$3.71$3.88$3.84 $4.00

9. When less is MORE Raji Bishnoi, Deputy Director Ventura County DCSS

10. Objective We will talk about The challenges of ever shrinking resources Strategies to manage with limited support How to determine what help is needed Staff buy-in with new approaches

11. Where are the Resources? ■Struggle with backlogs? ■Need more resources? ■Need more staff? “The courage to imagine the otherwise is our greatest resource, adding color and suspense to all our life” Daniel J. Boorstin

12. Some Things to Consider Strategies Does staff offer ideas to improve efficiency? Do current policies and procedures promote efficiency? Is technology utilized? Are workload and resource assessments conducted? Are there workload management benchmarks?

13. Some Things to Consider… Innovation & Curiosity Encourage staff to offer ideas Implement their ideas Creating Culture

14. Business Process Reviews Review MapAnalyzeImplementCommunicate

15. Tools and Technology  Does your staff have the tools to get the job done?  Macros  Screen scraping  e-Court  Communication and technology  Email  Texting  Outbound Calls

16. Making the Department even better Let’s use Technology  To improve Cost Effectiveness  To improve Efficiency  To find Solutions

17. Workload Assessment Workload assessment is a methodology to determine the time, and resources necessary to carry out the department’s operations Gathering Data Staff Involvement Management Support Analyzing Data Methodology

18. Data Gathering Sample Team Member Date

19. Workload Assessment Reviews Findings Communicate Findings Implement Changes Provide Training Follow Up

20. Workload Benchmarks Determine workload benchmarks Communicate expectations to staff Supervisor’s Role Follow-up

21. Questions?? Thank you for your participation!!

22. Raji Bishnoi Ventura County DCSS Raji.Bishnoi@ventura.org Regina Martin San Joaquin County DCSS rmartin@sjgov.org