1. Perkins 101 2012 CASFAA Annual Conference December 8 – 11, 2012 Anaheim, CACASFAA Annual Conference How does that money get back into the Perkins Fund, anyway? Laurelle Swan, Vice President, West Coast Region, ECSI December 10, 2012

2. Making the Loan, In-School Status 2012 CASFAA Annual Conference December 8 – 11, 2012 Anaheim, CACASFAA Annual Conference Entrance Interviews Online or in-person? Promissory Notes Online vs. paper Annual Disclosures and Regulation Z Red Flag Rules Tax Forms 1098E and 1098T

3. Exiting School, Entering Grace 2012 CASFAA Annual Conference December 8 – 11, 2012 Anaheim, CACASFAA Annual Conference Statuses: Graduated, Withdrawn, or LTHT Process – likely the most critical component of a successful program Notification of exit process Carrots and sticks Exits: Online or in-person? Mailed exit requirement

4. Grace Status 2012 CASFAA Annual Conference December 8 – 11, 2012 Anaheim, CACASFAA Annual Conference Grace Audit Notices Required Grace ending services Optional Multiple grace periods 9-month vs. 6-month

5. Repayment 2012 CASFAA Annual Conference December 8 – 11, 2012 Anaheim, CACASFAA Annual Conference Billing: Monthly vs. Quarterly Multiple payment options Online options International options Consolidation and LVCs

6. Reprieve: Deferments and Cancellations 2012 CASFAA Annual Conference December 8 – 11, 2012 Anaheim, CACASFAA Annual Conference Deferments Cancellations Forbearances Interest due at end of forbearance Death and Disability

7. Delinquency and Default 2012 CASFAA Annual Conference December 8 – 11, 2012 Anaheim, CACASFAA Annual Conference Default Management Cohort default stats/rates Required delinquency notices 60-day final demand letter 90-day due diligence calls Definition of Default Skip-tracing: both address and phone

8. Pre-Collections, Collection Agencies and Available Tools 2012 CASFAA Annual Conference December 8 – 11, 2012 Anaheim, CACASFAA Annual Conference Pre-Collections Internal vs. External Collection Agencies Credit Bureau reporting and E-OSCAR DRAP Rehabilitation

9. The Final Frontier 2012 CASFAA Annual Conference December 8 – 11, 2012 Anaheim, CACASFAA Annual Conference State Tax Offset programs Government Assignment Pros and Cons Perpetual Billing

10. Success – Paid in Full 2012 CASFAA Annual Conference December 8 – 11, 2012 Anaheim, CACASFAA Annual Conference Prom Notes vs. PIF Letters Retention of original notes Key to success?

11. Thank you! 2012 CASFAA Annual Conference December 8 – 11, 2012 Anaheim, CACASFAA Annual Conference Laurelle Swan, Vice President West Coast Region, ECSI lswan@ecsi.net 925.457.2081