1. Professionalism and Diplomacy Student Ambassadors representing Bristol Community College

2. Meaning? Describe: What does “professionalism” look like?

3. Professionalism a person who is expert at his or her work: You can tell by her comments that this editor is a real professional.

4. Professionalism in a Student Ambassador Representing the “BCC brand” Being who you are – improved.

5. What is the “BCC Brand?”

7. Professionally representing BCC Be an expert at your work Use what you know – your expert experience at BCC

8. What is an expert? Someone who knows his or her stuff Someone who illustrates that stuff in a way that others understand. What do you know about Bristol Community College?

9. Exercise: Describe an experience that demonstrates how Bristol Community College changes the world, learner by learner.

10. Meaning? Describe: What does “diplomacy” look like?

11. Diplomacy Tact and skill in dealing with people. Subtly skillful handling of a situation

12. What diplomacy is not Lying Telling people what they want to hear Making stuff up if you don’t know

13. Exercise You are giving a tour and you point out the TASC, describing the services offered there. A mother says to her son, “Well, that’s where you’ll need to spend all your time.” How do you respond?