1. Pennsylvania Housing Finance Agency Family Services in Pennsylvania July 2006

2. PHFA’s Investment in Family Services Family Services Escrow Program Family Resource Center Initiative Philadelphia Balance of State Total Investment nearly $5 million

3. PHFA Family Services Escrow Program Established 1995 PHFA investment >$2m Funding services for >800 families Service funding lasts >10 years

4. Philadelphia: $201,000 in 2005-06 for 600 families $2.6 million since 1998 Family Resource Center Initiative

5. Balance of State: 2003 – 2006: $2.1m TANF to fund services at 21 developments 2006 – 2007: $400,000 PHFA funds for services at 15 developments Family Resource Center Initiative

6. 1.Increase the ability of tenants to uphold the lease. 2.Support efforts that enhance quality of life, build healthy communities and stabilize families in need. 3.Develop management systems that contribute to the effective operation and preservation of affordable housing. 4.Promote effective partnerships that positively impact the development’s financial viability and stability. Goals

7. 1.Reduce Rental Delinquency 2.Improve Unit Maintenance 3.Decrease Evictions Targets

8. FRCI 2004-05 Data - Phila Per Unit Costs Legal Expenses NSF and Late Fees Bad Debts Unit Turnover FRCI Developments $31$44$9018% Comparison Group$60$31$13433% Asset management indicator is better for FRCI Developments in 3 out of 4 categories.

9. FRCI 2003-06 Data – Balance of State Preliminary Aggregate Costs (sample group only) Legal Expenses NSF and Late Fees Bad Debts Unit Turnover Costs 2003 $5217$7728$18,497$33,327 2006$832$7682$7470$21,579 % Change85%<1%60%35% *Note that while all of these indicators show improvement, this represents only preliminary data from a regional sample of 4 developments.

10. Results for Families Gateway to broad range of community services that improve quality of life

11. Results for Families Preventing homelessness 2005-06: estimated 48 evictions prevented.

12. Results for Families Ending homelessness through expanded resident selection criteria

13. Making the investment - a wise choice An investment in services is an investment in people and families.

14. Pennsylvania Housing Finance Agency www.phfa.org Carla Falkenstein Manager of Housing Services 412-429-2841 cfalkenstein@phfa.org