1. Introduction to Member Services CORPORATE LEADERSHIP COUNCIL

2. Overview of Membership Programs Corporate Leadership Council Founded 1993 C ORPORATE E XECUTIVE B OARD Corporate Strategy Board Founded 1996 Sales Executive Council Founded 1997 North America 1,275 Members South America 60 Members Europe 265 Members EMEA 30 Members Asia/Australia New Zealand 75 Members Headquartered in Washington, DC, with an office in London to serve our international members Over 1,700 member organizations worldwide 70% of the Fortune 500 participate in one or more of our membership programs Programs aim to help members avoid reinventing the wheel in addressing major challenges shared with peers Working Council for Chief Financial Officers Founded 1998 General Counsel Roundtable Founded 1999 Marketing Leadership Council Founded 1999 Operations Management Roundtable Founded 2000 Research & Technology Executive Council Founded 2001

3. Corporate Leadership Council A MEMBERSHIP FOR HUMAN RESOURCES EXECUTIVES § Launched in 1993; Now serving membership of over 950 Corporate HR departments worldwide § Shared-cost economics: one contribution per year includes all membership services and research § Member-driven research agenda and suite of services § Research archive has grown to include more than 30 strategic research studies and more than 15,000 short- answer research projects

4. Corporate Leadership Council Sample of Member Organizations

5. Corporate Leadership Council Five Components of Service Strategic Research Studies – “Gold Books” Customized, Short-Answer Research In-Person Member Meetings In-Person Research Presentations Web-based Tools A CCELERATING THE D ISCOVERY AND I MPLEMENTATION OF B REAKTHROUGH I DEAS

6. Corporate Leadership Council Selected 2002-2003 Strategic Research Initiatives Recently Completed Performance Management * Factors of individual productivity * Aligning PM systems with strategy Leadership Development * Attributes of effective leadership * Development strategies and cases HR Measurement/Metrics * Selecting the “right” metrics given organization’s strategic aims * Using HR metrics effectively Executive Coaching Forthcoming Succession Management - Preparing The Next Generation - * Business case for succession management * Identifying leadership needs * Career paths for rising leaders * Recruiting, developing, and deploying the next leadership bench

7. Corporate Leadership Council Five Components of Service Strategic Research Studies – “Gold Books” Customized, Short-Answer Research In-Person Member Meetings In-Person Research Presentations Web-based Tools A CCELERATING THE D ISCOVERY AND I MPLEMENTATION OF B REAKTHROUGH I DEAS

8. Short-Answer/Customized Research How and when do members use this service? Sample Project Types Case Study / Fact Brief Member Networking Vendor Profile Literature Search Selected Titles HR Organizational Charts Recruiting for Diversity HR Service Centers Upskilling HR for Strategic Partnership Identifying and Developing High-Potential Executives Retiree Health Care Trends Teaching Diversity and Sexual Harassment Protocols Pre-Hire and Developmental Assessment Tools Strategies for HIV/AIDS Management Benefits for Part-Time and Hourly Employees Attracting and Retaining Generation X, Baby Boomer, and Mature Employees Reducing Healthcare and Prescription Drug Costs Stock Option Strategies in the 2002 Business Climate Automating Benefits Administration Globally Texas Instruments: Creating a Diversity Staffing Function Expensing Employee Stock Options Using Fair Value Increasing Executive Diversity at High Tech Firms Communicating Diversity Initiatives Supplier Diversity in Hospitality Industry Promoting Diversity on a Global Basis

9. Corporate Leadership Council Five Components of Service Strategic Research Studies – “Gold Books” Customized, Short-Answer Research In-Person Member Meetings In-Person Research Presentations Web-based Tools A CCELERATING THE D ISCOVERY AND I MPLEMENTATION OF B REAKTHROUGH I DEAS

10. 2003 Staff Briefing Series Council Staff Briefings One-day sessions to share most recent strategic research findings No registration fees Unlimited attendance Meetings held in the following cities: San Francisco – New York – Atlanta – Chicago – Dallas –London Sydney – Toronto

11. Corporate Leadership Council Five Components of Service Strategic Research Studies – “Gold Books” Customized, Short-Answer Research In-Person Member Meetings In-Person Research Presentations Web-based Tools A CCELERATING THE D ISCOVERY AND I MPLEMENTATION OF B REAKTHROUGH I DEAS

12. In-Person, On-site Research Presentations Council Research Directors visit your offices to discuss Council research of interest to your specific needs and challenges One On-site Included in Yearly Membership Customizable formats and topics: formal key-note address, small group discussion, or one-on-one briefing AVAILABLE TOPICS INCLUDE: Performance Management, Leadership Development, HR Measurement, and Employment Branding

13. Five Components of Service Strategic Research Studies – “Gold Books” Customized, Short-Answer Research In-Person Member Meetings In-Person Research Presentations Web-based Tools A CCELERATING THE D ISCOVERY AND I MPLEMENTATION OF B REAKTHROUGH I DEAS Corporate Leadership Council

14. www.corporateleadershipcouncil.com

15. How to Access Council Resources Online Four Easy Steps 1. Visit www.CorporateLeadershipCouncil.com 2. Click on “Request a Username and Password” 3. Enter your business email address 4. You will receive an email with your username and a link to create your password 5. Select “Remember my Name & Password” !

16. Council Resources Online Network with other members through Peer Database and Discussion Boards Network with other members through Peer Database and Discussion Boards On-line Research Library Thousands of strategic and short-answer research titles Presentation Builder Download Council charts and graphs Council Briefing Bi-weekly briefing of news, practices, and trends HR FastPacks Convenient, topical collections of Council and secondary information

17. Conduct Advanced Searches … Start with broad search term or use topic menu… … then narrow, with “search within search”

18. “ASK CLC: A PROBLEM WELL-STATED IS A PROBLEM HALF-SOLVED” Council Resources Online Along the left-hand side of homepage, click on “Ask CLC” Along the left-hand side of homepage, click on “Ask CLC”

19. Overview of Membership Programs Corporate Leadership Council Founded 1993 C ORPORATE E XECUTIVE B OARD Corporate Strategy Board Founded 1996 Sales Executive Council Founded 1997 North America 1,275 Members South America 60 Members Europe 265 Members EMEA 30 Members Asia/Australia New Zealand 75 Members Working Council for Chief Financial Officers Founded 1998 General Counsel Roundtable Founded 1999 Marketing Leadership Council Founded 1999 Operations Management Roundtable Founded 2000 Research & Technology Executive Council Founded 2001 Benefits Roundtable Founded 2002 Learning and Development Roundtable Founded 2001 Recruiting Roundtable Founded 2000 HOW MAY WE BE OF SERVICE? Kerry SporkinKent Chatterji Account DirectorResearch Director 202/777-9444202/777-5269 sporkink@executiveboard.comchatterk@executiveboard.com