1. Resources for Advancing Health Literacy in Arkansas Partnership for Health Literacy in Arkansas April 17, 2015 Jennifer Dillaha, MD

3. PHLA Mission To improve health literacy among Arkansans by developing strategies and promoting collaboration to 1. Provide professional education and improve the health literacy of health care organizations and systems; 2. Provide education for the public through the adult education community and other networks that serve Arkansans at highest risk for low health literacy; 3. Increase awareness and use of evidence-based practices; and 4. Increase capacity for conducting health literacy research in Arkansas.

4. Arkansas Action Plan to Improve Health Literacy Goal 1: Make health and safety information easy to understand so that people who need it can find it and use it to take action. Goal 2: Make changes that improve the health literacy of the health care system. Goal 3: Include health literacy in the lessons plans for all children in Arkansas, from infants through college students. Goal 4: Work with the adult education system and other organizations in Arkansas to improve the health literacy of the people in the communities they serve.

5. Arkansas Action Plan to Improve Health Literacy Goal 5: Build a network of health literacy partners committed to making changes at their organizations that will improve health literacy in Arkansas. Goal 6: Do research to better understand and measure what works to improve health literacy of the public and the health care system. Goal 7: Share and promote the use of health literacy practices that are based on the best science available.

6. General Resources Institute of Medicine Roundtable on Health Literacy http://www.iom.edu/Activities/PublicHealth/HealthLiter acy.aspx http://www.iom.edu/Activities/PublicHealth/HealthLiter acy.aspx HHS Office of Disease Prevention and Health Promotion http://health.gov/ http://health.gov/ Centers for Disease Control and Prevention http://www.cdc.gov/healthliteracy/ http://www.cdc.gov/healthliteracy/ Wisconsin Health Literacy http://wisconsinliteracy.org/health-literacy/ http://wisconsinliteracy.org/health-literacy/ Health Literacy Missouri https://www.healthliteracymissouri.org/ https://www.healthliteracymissouri.org/ Always Use Teach-back! http://www.teachbacktraining.org/ http://www.teachbacktraining.org/

7. Goal 1 Promote the use of plain language: PlainLanguage.gov http://www.plainlanguage.gov/http://www.plainlanguage.gov/ CDC Simply Put http://www.cdc.gov/healthliteracy/pdf/Simply_Put.p df http://www.cdc.gov/healthliteracy/pdf/Simply_Put.p df Plain Language Medical Dictionary http://www.lib.umich.edu/taubman-health-sciences- library/plain-language-medical-dictionary. There’s an app for that! http://www.lib.umich.edu/taubman-health-sciences- library/plain-language-medical-dictionary

8. Goal 1 Make health data easy to understand: Visualizing Health: http://www.vizhealth.org/http://www.vizhealth.org/ Do Usability Testing to get input from your audience: Usability.gov: http://www.usability.gov/http://www.usability.gov/

9. Goal 2 Organizational Change IOM Discussion Paper: Ten Attributes of Health Literacy Health Care Organizations http://iom.edu/~/media/Files/Perspectives- Files/2012/Discussion- Papers/BPH_Ten_HLit_Attributes.pdf http://iom.edu/~/media/Files/Perspectives- Files/2012/Discussion- Papers/BPH_Ten_HLit_Attributes.pdf Building Health Literate Organizations: A Guidebook to Achieving Organizational Change http://www.unitypoint.org/health-literacy- guidebook.aspx http://www.unitypoint.org/health-literacy- guidebook.aspx

10. Goal 2 Resources for Clinics AMA Toolkit (PHLA September 18 meeting) AHRQ Health Literacy Universal Precautions Toolkit (2 nd Ed): http://www.ahrq.gov/professionals/quality- patient-safety/quality- resources/tools/literacy-toolkit/ http://www.ahrq.gov/professionals/quality- patient-safety/quality- resources/tools/literacy-toolkit/

11. Goal 2 Resources for Hospitals AMA Communication Climate Assessment Toolkit (C-CAT) for Patient-Centered Communication: http://www.ama- assn.org/ama/pub/physician-resources/medical- ethics/the-ethical-force-program/patient- centered-communication.page?http://www.ama- assn.org/ama/pub/physician-resources/medical- ethics/the-ethical-force-program/patient- centered-communication.page

12. Goal 2 Resources for Pharmacies AHRQ Pharmacy Health Literacy Center: http://www.ahrq.gov/professionals/quality- patient-safety/pharmhealthlit/ http://www.ahrq.gov/professionals/quality- patient-safety/pharmhealthlit/

13. Goal 2 Resources for Insurance Companies America’s Health Insurance Plans: https://www.ahip.org/HealthLiteracy/ https://www.ahip.org/HealthLiteracy/

14. eHealth & mHealth K4Health: https://www.k4health.org/topics/mhealth https://www.k4health.org/topics/mhealth mHealthKnowledge by K4Health: http://www.mhealthknowledge.org/ http://www.mhealthknowledge.org/

15. Podcasts Health Literacy Out Loud http://www.healthliteracyoutloud.com/ http://www.healthliteracyoutloud.com/

16. Training University of Nebraska: Health Literacy and Communication for Health Professionals https://www.coursera.org/course/healthliteracy https://www.coursera.org/course/healthliteracy Tufts: Health Literacy Leadership Institute, June 8-12, 2015: http://publichealth.tufts.edu/Academics/HCOM- Program/Summer-Institute/Health-Literacy- Leadership http://publichealth.tufts.edu/Academics/HCOM- Program/Summer-Institute/Health-Literacy- Leadership

17. Online Courses CDC Health Literacy Webpage http://www.cdc.gov/healthliteracy/gettraining.html http://www.cdc.gov/healthliteracy/gettraining.html

18. Conferences Annual Institute of Healthcare Advancement, May 6- 8, 2015 https://www.iha4health.org/iha-conference/https://www.iha4health.org/iha-conference/ Biannual Wisconsin Health Literacy Summit, April 13- 16, 2015 http://wisconsinliteracy.org/health- literacy/training-conferences/health-literacy- summit.htmlhttp://wisconsinliteracy.org/health- literacy/training-conferences/health-literacy- summit.html Plain Talk, Maximus Center for Health Literacy, March 12-13, 2015 http://plaintalkconf.com/http://plaintalkconf.com/

19. The Arts Ellspeth Murray, “This is Bad Enough” https://www.youtube.com/watch?v=R3tJ- MXqPmk https://www.youtube.com/watch?v=R3tJ- MXqPmk

20. Jennifer Dillaha, MD Medical Director, Immunizations Medical Advisor, Health Literacy and Communication Arkansas Department of Health Jennifer.Dillaha@Arkansas.gov Office: 501-661-2864