1. 23 September 2009 NPO Roundtable Discussion - IT Asset Management (ITAM)

2. Stone Forest IT (SFIT) IT division of Chio Lim Stone Forest group 50 staff strength IT Managed Services & SAGE ACCPAC Support Alliances: –HP Business Partner –IBM Business Partner –Microsoft Certified Gold Partner –SAGE ACCPAC Consultant –SOPHOS Managed Service Provider –SingTel Channel Partner

3. What is ITAM?

4. ASSET MANAGEMENT (Hardware & Software)

5. Benefits of Asset Management 1.Control the distribution or use of software & hardware 2.Economies of scale 3.Improved efficiency of support/ help desk 4.Compliance with licensing requirements 5.Greater transparency 6.Greater negotiation power

6. OPERATION & PROCEDURES

7. ITAM Operation & Procedures 1) Asset Documentation 2) Asset Acquisition & Disposition 3) Asset Monitoring & Tracking 4) Asset Optimization IT Asset Management Operation & Procedures Configuration Tagging Standards Completeness Proper Authorization Timely Delivery Consistently Updated Accurate Traceable Complete Reusability Safeguarding Spending Control

8. Tedious? What can I do?

9. IMPLEMENT IT ASSET MANAGEMENT SOFTWARE

10. Benefits of ITAM Software 1.Automatic tracking 2.Enhanced helpdesk productivity 3.Efficient approval 4.Greater transparency

11. Getting Started with ITAM 1.Self-Assessment Software Questionaire 2.Eliminate 3.Evaluate 4.Implement IT Asset Undertaking 5.Training

12. ITAM Clinic Eileen Tan Director, SFIT 6594 7889 eileentan@stoneforest.com.sg