1. City Delivery Overview OPERATIONS PROGRAMS SUPPORT

2. City Delivery Overview City Delivery Programs  CDPOM (City Delivery Pivoting Opportunity Model)  CDV (City Delivery Variance)  DOIS (Delivery Operations Information System)  MSP (Managed Service Points)  COR (Carrier Optimal Routing) Vital Programs to Plan, Monitor and Achieve Potential Opportunity in a City Delivery Environment

3. City Delivery Overview CDPOM City Delivery Pivoting Office Model CDV City Delivery Variance Sherri Cole, Nashville Bob Deluca, Nashville

4. City Delivery Overview

5. CDPOM - What does it provide? Vital Programs to Plan, Monitor and Achieve Potential Opportunity in a City Delivery Environment  Provides Future Weekly Projected # Routes  Uses SPLY Volume Trends as a Base Line  Applies % of Anticipated Volume Declines to the SPLY Volumes  Provides Anticipated Savings in Equivalent Routes  Provides Historical Performance  Compares Earned Workload Vs Actual Workload  Compares Savings Opportunity & Savings Achieved  Provides a % of Performance Achieved  Provides Performance Trends in Graph Form  Volume Graphs  Actual and Earned Workload Graphs  Overtime / Sick Leave / LWOP Graphs

6. City Delivery Overview Provides Updates on Week Available & Data Sources Select Week or Select Range of Weeks Mouseovers will Provide Helpful Information

7. City Delivery Overview Mouseovers appear while floating over each field

8. City Delivery Overview Everything in CDPOM is in Equivalent Routes What is an Equivalent Route? Total Weekly Hours ÷ 8 Hours ÷ Day in the Workweek DOIS Base Equivalent Rtes Example: Unit has 24 Full Routes & 1 Auxiliary Rte (4 Hrs) or 24.5 Equivalent Routes

9. City Delivery Overview - Opportunity = Base Earned

10. City Delivery Overview - Performance = Base Actual

11. City Delivery Overview ÷ % Achieved = Opportunity Performance GOAL IS 100%

12. City Delivery Overview Select Different Criteria for Graphs ProjectedHistorical

13. City Delivery Overview CDV - What does it provide?  Provides Earned Performance Vs Actual Performance  Provides Earned Workload in Route Equivalents  Provides Unit Ranking Based on Earned Vs Actual Performance  Goal is to Less than Zero (Negative # of Equivalent Routes)  CDV Definitions/Data Sources  FTER (Full Time Equivalent Routes) Work Hours ÷ 8 Hours ÷ # Days in the Week  eFlash  DOIS Base Information  WebCOINs

14. City Delivery Overview Select Area, District, Delivery Unit Select Canned Reports or Ad Hoc for Manually Selecting Weeks

15. City Delivery Overview Ranked by Click on Column Header to Sort Ascending or Descending

16. City Delivery Overview Opportunity Is the Difference Between Earned and Actual FTER (Full Time Equivalent Routes) The Goal is to be Less than Zero

17. City Delivery Overview 2 Route s Over Earne d Office ¼ Route s Under Earne d Street 1¾ Total Route s Over Earne d Or 16 Hrs/Day Or 2 Hrs/Day Or 14 Hrs/Day

18. City Delivery Overview INDIVIDUAL UNIT INFORMATION Click on the “?” for Formulas

19. City Delivery Overview CDV FORMULAS – Print Out

20. City Delivery Overview DOIS – Critical Items  Maintain Data Integrity  Volume inputs should be accurate & closely monitored  Clock Rings from TACS should be accurate & closely monitored  Upkeep of Base Information Maintenance  Utilize the Available Report to Monitor Performance  Monitor Daily Performance Reports for Variances  Monitor MSP Daily Performance Reports for Variances  Unit Managers Monitor Unit Feedback for Supervisor Quality Usage  Maintain Annual/Periodic Required Maintenance  Conduct Annual 3999s on Every Route  Create Annual Pivot Plans After New 3999s  Create New Pivot Plans After Changes to Route Base Data

21. City Delivery Overview DOIS –Maintain Data Integrity  Volume  Volume Input into DOIS directly feeds to eFlash  Volume Input provides Projected Office Time  Projections are critical to monitoring performance  Clock Rings  Clock Rings will become Route Historical Data  Historical Data will be used to conduct future minor adjustments  Clock Rings are critical to monitoring performance  Maintaining Base Information Maintenance  Ensure Route Base Schedule is accurate  Route Base Schedule Impacts Workload Status & MSP Reports  Ensure Pivot Plans are up to date  Pivot Plans impact projected workload & MSP Reports

22. City Delivery Overview DOIS – Utilize DOIS Reports  DOIS Critical Daily Reports  Workload Status Report  Clockring Discrepancy Report  Rte/Daily Carrier Performance  MSP Performance Reports  Unit Feedback Report

23. City Delivery Overview DOIS – Utilize DOIS Reports Vital Programs to Plan, Monitor and Achieve Potential Opportunity in a City Delivery Environment  Workload Status Report  Provides Supervisor with Leave/Return Times  Provides a breakdown of assigned workload Office/Street

24. City Delivery Overview DOIS – Utilize DOIS Reports Vital Programs to Plan, Monitor and Achieve Potential Opportunity in a City Delivery Environment  Clockring Discrepancy Report  Helps with Missing Transfer Hours for Pivots  Helps identify carriers incorrectly clocking to routes  Helps to identify missing route numbers in TACS

25. City Delivery Overview DOIS – Utilize DOIS Reports Vital Programs to Plan, Monitor and Achieve Potential Opportunity in a City Delivery Environment  Rte/Daily Carrier Performance  Compare Projected Times to Actual Times  Helps to ensure all transfer hours are in TACS

26. City Delivery Overview DOIS – Utilize DOIS Reports Vital Programs to Plan, Monitor and Achieve Potential Opportunity in a City Delivery Environment  MSP Performance Reports  MSP Overview – Monitor On-Time Delivery  MSP Route Report – Monitor Diff in Sched/Actual Times MSP OVERVIEW REPORT MSP ROUTE REPORT

27. City Delivery Overview DOIS – Utilize DOIS Reports  Unit Feedback Report  Shows If & When Supervisors pull Critical Reports  Summarizes Performance Indicators

28. City Delivery Overview DOIS – Annual/Periodic Maintenance Vital Programs to Plan, Monitor and Achieve Potential Opportunity in a City Delivery Environment  Conduct Annual 3999s on Every Route  Helps to identify safety issues  Helps to identify need for minor adjustments  Helps supervisor to be familiar with territory  Vital Form of Street Management

29. City Delivery Overview DOIS – Annual/Periodic Maintenance  Create Annual Pivot Plans  After a New 3999 has been completed * This will update MSP with current load/travel times  After changes to routes AMS data * This will update pivot plan with line of travel/growth  After changes to Route Base Information * This will update MSP Base Schedule Scan Times

30. City Delivery Overview DOIS Exception Reports MSP Exceptions 3999/Pivot Plan Exceptions Sherri Cole, Nashville Bob Deluca, Nashville

31. City Delivery Overview Creating a New Pivot Plan will Correct Most of these Issues

32. City Delivery Overview Hot Case After or Same as Depart to Route Time Check for Load Vehicle Time in Most Recent 3999

33. City Delivery Overview Depart to Route After or Same as First Delivery time Check for Travel To Route Time in Most Recent 3999

34. City Delivery Overview Street Scan Same as Next Street Scan If this is a lunch location – Check Pivot Plan for Inserted Lunch If not a lunch location – Delete one of the two & select another MSP Point

35. City Delivery Overview Street Scan After Next Street Scan (Negative Scheduled Intervals) Correct the Route Base Scheduled Leave Time & Create a NEW Pivot Plan

36. City Delivery Overview Scheduled Scan Time of 00:00 or 24:00 (Post-Route Adjustment Issue) Correct the Route Base Scheduled Leave Time & Create a NEW Pivot Plan

37. City Delivery Overview Hot Case Time not same as Scheduled Leave Time Ensure the Route Base Sched Leave Time is Correct & Create a NEW Pivot Plan These MUST Match

38. City Delivery Overview 3999 Expired Pivot Plan Expired

39. City Delivery Overview Delivery Helper Sherri Cole, Nashville Bob Deluca, Nashville

40. City Delivery Overview Check for System Outages Broadcast Messages Links to Other Webpages & Helpful Job Aids

41. City Delivery Overview COR Carrier Optimal Routing Sherri Cole, Nashville Bob Deluca, Nashville Sherrie Gibson, Chattanooga

42. City Delivery Overview COR – Carrier Optimal Routing WHAT IS COR? It is a mapping program that has the capability to realign/square off routes in a way that eliminates unnecessary travel

43. City Delivery Overview COR – Carrier Optimal Routing  All Minor and Formal Inspections Must be via COR  Operations Programs Support MUST be notified: 271G – Special Inspections Minor Adjustments – Must notify MPOO Formal Inspections – Notification to OPS by MPOO  Units will conduct adjustments in same manner as DOIS A District Representative will process in COR  District is currently conducting Street Validation of Zips All DOIS Zips will be validated Validation will be done by District Goal is to have all zones done by end of FY

44. City Delivery Overview QUESTIONS  Sherri Cole, CSA, Nashville: (615) 872-5614  Bob Deluca, CSA, Nashville: (615) 872-5712  Sherrie Gibson, CSA, Chattanooga: (423) 499-8266