1. Building a New Home Affairs
HOME AFFAIRS PORTFOLIO COMMITTEE PRESENTATION
EASTERN CAPE PROVINCIAL OVERVIEW
PRESENTED BY: MR GG MABULU 1

2. Table of Contents CONTENT SLIDE NO. Introduction and Background
Foot Print Expansion
Provincial Capacity
Budget for the Province
4-22
SERVICES
Civic Services
Memorandum of understanding
Stakeholder Forum activities
Birth registration (under 30 days, Late Registration of Birth
ID School Project
ID applications 16 year olds & IDs received from Head Office
Duplicates
Passport Applications
Queries
23-38

3. Table of Contents CONTENT SLIDE NO. SERVICES Immigration Services
Temporary Residence Permit
Permanent Residence Permit
Port Control: land, sea, air
Refugee Reception Office
Inspectorate activities
40 -46
SUPPORT SERVICES
47-57
Achievements
Challenges
58-62

4. INTRODUCTION & BACKGROUND
Eastern Cape is the second largest Province in the RSA in terms of surface area, covering km² of land, is ranked third in RSA in terms of population which stands at
It is vast, rural, has farming and mountainous areas, administrative areas, traditional authorities. Has amalgamated former homelands Transkei and Ciskei with Republic of South Africa and this meant high number of citizens with IDs from the homelands, thus increased demand for Citizen Registration
The capital of the Province is Bhisho and most of the economic activity happens in the Buffalo City Metro and Nelson Mandela Bay Metro, where the two IDZs, East London and Coega are and where the multinational motor companies Daimler Chrysler in East London, VWSA, GMSA and Ford in the Nelson Mandela Metro are operating, thus a huge demand for permitting in the areas.
Due to its history and the rich heritage of its people, a large number of tourists are visiting the Province leading to our permitting and passport sections being very busy. The tourism sector has the biggest growing potential both in terms of expanding the existing economic base as well as employment
The majority of the people speak isiXhosa, followed by Afrikaans, English and Sesotho.
The Karoo interior is an important sheep-farming area and the challenge is that the Industry exploits Lesotho citizens for cheap sheep shearing. The Inspectorate component is closely monitoring this and the Corporate permits provided. Angora wool is also produced here.
The road infrastructure in the province is not too good and this leads to high rate of repairs to the mobile trucks that are overwhelmed by the gravel roads they have to travel on in order to bring services closer to the people

5. INTRODUCTION & BACKGROUND
Although great strides have been in the delivery of services during the National Population Registration Campaign between March- November 2010, there are still significant backlogs that need to be addressed in providing enabling documents to the citizens.
The launching of stakeholders forum on the District and Local Municipalities have greatly improved the way of delivering services especially at rural areas.
Monitoring & Evaluation of the departmental performance relating to DHA is at the centre of Service Delivery Improvement Plan.

6. MINISTER PERFORMANCE AGREEMENT IN TERMS OF NATIONAL OUTCOMES
The 12 National outcomes are at the heart of the strategic planning process of the Government and DHA is accounting for three as per the signed Minister`s performance agreement. The departmental relevant outcomes are:
NATIONAL OUTCOME 3
All People in South Africa are free and feel safe
NATIONAL OUTCOME 5
Skilled and capable workforce to support an inclusive growth path.
NATIONAL OUTCOME 12
An efficient, effective and development orientated public service and an empowered, fair and inclusive citizenship

7. DEPARTMENTAL STRATEGIC ORIENTED GOALS (OUTCOMES)
STRATEGIC OUTCOME ORIENTED GOAL 1
Secure South African citizenship and identity engineered by the Civic Services Unit
STRATEGIC OUTCOME ORIENTED GOAL 2
Immigration managed effectively and securely in the national interest including economic, social and cultural development engineered by the Immigration Unit
STRATEGIC OUTCOME ORIENTED GOAL 3
A service that is efficient, accessible and corruption free to be realised by all the departmental Units.

8. SUMMARY OF THE CURRENT FOOTPRINT FOR THE EASTERN CAPE PROVINCE
Overview of footprint per type of DHA service point (SP)
TYPE OF OFFICE
DHA current footprint
Operational
Non Operational due to various challenges
Local Office Large ( former RO) 6
Local Office Average ( former DO) 24
Local Office Small (former PSP) 36 12
Refugee Reception Centre 1
1 – Not fully operational dealing with extensions & adjudications only
Health Facilities (HSP) 40
IT infrastructural challenges
Office space previously provided taken back
Cable theft
Ports of Entry (POE) 7
Thusong Service Centre (TSC) 29
3 (2 DO operating from Thusong Centres 28
Total
125 75 41 *

9. PROVINCIAL MANAGEMENT AND DERMACATION – NEW OPERATING MODEL
Mr GG Mabulu
Provincial Manager
Alfred Nzo District
DMO
Vacant
Joe Gqabi District
Joe Gqabi
Operations
O R Tambo District
Mr T Mnunu
Dr TR Johannes
Director: Finance
Chris Hani District
Advertised
Amathole District
Buffalo City Metro
Cacadu District
Ms N Lusu l
Nelson Mandela
Bay Metro
DMO; Vacant
Offices & Port
Managers
7 offices 3 POE
5 offices, 1POE
5 offices
1 POE t Of
12 offices, 1 DMO
1 DMO
10 offices
12 offices
6 offices, 1 POE
4 offices, 1 POE, 1RRO
1 closed Refugee
Office

10. EC

11. DISTRICT MUNICIPALITY POPULATION FIGURES
DISTRICT MUNUCIPALITIES
POPULATION
Nelson Mandela Metro
Cacadu DM
Buffalo City Metro
Amathole DM
Chris Hani DM
Alfred Nzo DM
Joe Gqabi DM
O R Tambo DM
TOTAL POPULATION EASTERN CAPE

12. EASTERN CAPE DHA FOOTPRINT
Eastern Cape has 2 Metropolitan Municipalities (Metros), 6 District Municipalities and 37 Local Municipalities. Out of the 2 Metros (Buffalo City & Nelson Mandela Bay) and 37 Local Municipalities (Umzimvubu, Mbizana, Ntabankulu, Matatiele, Senqu, Maletswai, Elundini, Gariep, King Sabata Dalindyebo, Nyandeni, Port St Johns, Mhlontlo, Ngquza Hill, Great Kei, Amahlathi, Mbhashe, Mnquma, Ngqushwa, Nkonkobe, Nxuba, Camdeboo, Blue Crane, Ikwezi, Makana, Baviaans, Ndlambe, Sundays River Valley, Kouga, Koukamma, Lukanji, Emalahleni, Intsika Yethu, Inxuba Yethemba, Inkwanca, Engcobo, Sakhisizwe, Tsolwana), the Department has 10 operational offices and 4 Ports of Entry in the two Metros and present in 29 LMs. There is no presence at all in 8 LMs (Great Kei, Nxuba, Ikhwezi, Baviaans, Sundays River Valley, Koukamma, Inkwanca and Tsolwana). In Inxuba DHA is part of the plans for the Thusong Centre at Adelaide but the process has not yet been finalized by the Provincial Government .

13. EASTERN CAPE DHA FOOTPRINT
Metropolitan Municipality
DHA Presence
Buffalo City
East London, Mdantsane, King William’s Town, DMO, Provincial Office & Zwelitsha; Frere Hospital, Cecilia Makiwane hospital, Empilweni CHC, St Dominics hospital
Nelson Mandela Bay
Uitenhage, Cleary Park, Port Elizabeth, Motherwell, Closed Refugee Reception Office, Dora Nginza Hospital
Nelson Mandela Bay will also have office in Njoli, Booysens Park while Buffalo City there will be offices in Duncan Village, Zweliyandila, Mdantsane Thusong, King William’s Town Thusong

14. EASTERN CAPE DHA FOOTPRINT
Alfred Nzo District Municipality
Local Municipality
DHA Presence
Matatiele
Matatiele, Maluti, Qacha’s Nek POE, Ramatsiliso POE, Ongeluksnek POE, Taylor Bequest Hospital
Umzimvubu
Mount Ayliff , Mount Frere, Kwa-Nophoyi TC, Madzikane kaZulu hospital, Mt Ayliff Hospital
Ntabankulu
Mbizana
Mbizana, St Patricks hospital

15. EASTERN CAPE DHA FOOTPRINT
Joe Gqabi
Local Municipality
DHA Presence
Elundini
Maclear hospital, Taylor Bequest Hospital & Mount Fletcher
Senqu
Sterkspruit, TelleBridge POE, Empilisweni hospital
Maletswai
Aliwal North
Gariep
Burgersdorp

16. EASTERN CAPE DHA FOOTPRINT
O R Tambo
Local Municipality
DHA Presence
King Sabata Dalindyebo (KSD)
Mthatha, Mqanduli, Viedgesville, Qunu, Nelson Mandela Academic Hospital, St Marys hospital & DMO
Nyandeni
Libode, St Barnabas hospital, Canzibe hospital, Tombo TC & Ngqeleni
Mhlontlo
Qumbu, Nessie knight hospital, Dr Malizo Mpehle hospital &
Tsolo
Port St Johns
Port St Johns, Bambisana hospital
Ngquza Hill
Lusikisiki, Flagstaff, Holy Cross hospital, St Elizabeth hospital

17. EASTERN CAPE DHA FOOTPRINT
Chris Hani
Local Municipality
DHA Presence
Lukhanji
Queenstown, Frontier Hospital & WhittleSea
Engcobo
Ngcobo, All Saints Hospital
Intsika Yethu
Cofimvaba, Cofimvaba Hospital & Tsomo
Emalahleni
Lady Frere, Glen Grey Hospital
Inxuba Yethemba
Cradock, Cradock hospital, & Middleburg
Tsolwana
Inkwanca ( Sterkstroom & Molteno)
Sakhisizwe
Cala & Elliot
The municipality lacks DHA presence in two local municipalities. According to footprint Tsolwana LM will have office in Tarkastad. These areas are serviced through Mobile visits.

18. EASTERN CAPE DHA FOOTPRINT
Amathole
Local Municipality
DHA Presence
Mnquma
Butterworth, Butterworth Hospital,
Ngqamakhwe
& Centane
Mbhashe
Dutywa,
Willowvale,
& Elliotdale
Amahlathi
Keiskammahoek, Stutterheim
Nkonkobe
Alice, Victoria Hospital,
Fort Beaufort & Middledrift
Ngqushwa
Peddie, Nompumelelo Hospital
Great Kei
Nxuba
Inxuba awaiting finalization of Thusong Centre in Adelaide by Provincial Government, while opening of office in Komga, Great Kei LM, will be prioritized in the next financial year

19. EASTERN CAPE DHA FOOTPRINT
Cacadu
Local Municipality
DHA Presence
Baviaans (Willowmore)
Blue Crane
Somerset East
Camdeboo
Graaf Reinet
Ikhwezi (Jansenville)
Kouga
Humansdorp
Koukamma (Sanddrift)
Makana
Grahamstown
Ndlambe
Port Alfred
Sundays River Valley
Sundays River Valley will have office in Paterson however has not been prioritized in the Financial Year. The areas where DHA is not present are serviced by mobile offices.

20. STAFF PROFILE 279 545 824 LEVEL MALE FEMALE TOTAL 14 1 13 2 3 12 4 1113 2 3 12 4 11 10 17 9 26 7 8 51 81
132 33 27 60 6
140
361
501 5 20 30 15 41 56
 TOTAL:
279
545
824

21. PROVINCIAL CAPACITY – FILLED AND UNFILLED POSTS
Total Establishment
Filled
Vacant
Funded
863
824 39
Capacity rate
95% 5%
The following posts have been advertised and shortlisting has been done: Director (District Manager Operations), DD: Provincial co- ordination, DD: Human Resources, Control Security Officer, Senior State Accountant, Senior Personnel Practitioner, Chief Administration Clerk – Port Alfred, Senior Secretary, Secretary
The appointment letter for Mobile Office Operator is in progress.

22. PROVINCIAL FINANCES – BUDGET AND EXPENDITURE
BUDGET ITEM
Budget
2012/13
Expenditure as at 30 June 2012
Outstanding
Commitments
Funds available
% Budget
Spent
Compensation of Employees
187, 551
39, 499 -
148,052
21.1%
Goods and
Services
24, 171
2,770
21,397
11.5%
TOTAL
212,358
42,269
169,449
20.0%

23. SERVICES
INTENDED MEMORANDUM OF UNDERSTANDING – PARTNERSHIP
The Eastern Cape Home Affairs has a memorandum of understanding with the following stakeholders:
DHA/SASSA – Anti-Corruption on birth and death registrations
DHA/Parlours – especially in the erstwhile Transkei: death registrations
DHA/ BCOCC – Anti-Corruption on Border Environment
DHA/Traditional Affairs – Collaborating with traditional leaders on issues on births, deaths, customary marriages, ID distribution & Immigration issues

24. STATUS OF STAKEHOLDER FORUMS
The Eastern Cape has launched 45 Stakeholder Forums: 2 Metropolitan Municipality Forums, 6 District Municipality Forums and 37 Local Municipality Forums.
All forums have been launched except the Provincial Forum
From the 45 existing forum as at end June 2012, eight (8) – Cacadu & Chris Hani District and the following Local Municipalities: Ngqushwa, Ntabankulu, Blue Crane, Baviaans, Ikhwezi and Mbhashe, need to be revived
Preliminary meetings for revival already held: Mbhashe on 7th May in Elliotdale while for Ikhwezi the meeting was held in Jansenville on 4th June 2012.

25. Stakeholder Mapping – Critical Stakeholders
The following have been identified as the critical stakeholders:
Local Government – Ward Councillors
Traditional Affairs – Traditional Leaders
Religious Fraternity – Ministers of Religion
Department of Health
Funeral Parlours - SAFPA
Department of Education
Department of Social Development

26. Initiative 1 – DHA / EC Traditional Affairs Partnership
This initiative was launched on 27th March 2012:
To facilitate and create a framework for co-operation
To date 5 Joint meetings have been held and the Pilot Project Plan is being refined
The proposed Pilot launch date is August 2012
Pilot Duration – 4 months
Pilot target – Traditional Councils and their communities
Key Benefit:
Access to approximately traditional leaders
Improved credibility of data and verification by Traditional Leaders

27. Initiative 2 – DHA / Social Development – Profiling of Households
Primary focus of initiative is in cooperated in the profiling of households:
Department of Social Development (SocDev) will avail their Community Development Practitioners and their Assistants to assist in the project
A generic profiling tool is already in place and DHA requirements can easily be integrated
SocDev is also willing to grant DHA access to the NISIS system in order to draw reports for analysis
Key benefits:
Already existing IT infrastructure (NISIS), cost saving
Tool will ensure that resources are focused where they are indeed needed
Covering a wider area in a shorter space of time due to more resources

28. Initiative 3 – Office of the Premier – Central Data Warehouse
All key data for the Province to be stored in one location:
System must be easily accessible to all departments and relevant stakeholders
Departments must ensure that the supply of information is accurate and up to date
The system will have spatial capabilities
A task team from Gauteng and Free State will come to present the solution on the 19 July 2012 in East London
Key Benefit:
Accessibility of data and improvement in decision making ability

29. Eastern Cape Provincial Stakeholder Forum
There are still challenges with getting the political commitment from the Province
All 6 District Municipalities and 2 Metros be convened via their executives – DHA Forums
A framework for the launch of the Provincial Forum be formulated
A date for the election and launch of the Provincial Forum
Resourcing of the Provincial Forum
Use the Provincial Executive: DHA Forum to lobby the Provincial Executive
Preferable – if the Provincial Forum is slightly politically biased / heavy (more politicians due to the point above)
Key Benefit – better coordination and management of Stakeholder Programmes

30. Challenges
Lack of consistency from the critical stakeholders:
Health
Education, Local Government – local municipalities

31. Issues to follow up:
Approaches to the following heads of the critical stakeholders:
Education – via MEC for Education in the Province (initiated just follow up required)
Chief Ecumenical Officer – South African Council of Churches EC (Provincial Coordinator to facilitate)
Health – Contact has been established with Maureen Botha and relationship to be leveraged so that we can at the end speak to the key principals

32. CIVIC SERVICES PROCESSES BIRTH REGISTRATION UNDER 30 DAYS:APRIL – JUNE 2012
MONTH
BIRTH REGISTERED
APRIL
5529
MAY
6292
JUNE
5868
TOTAL:
17689

33. LATE REGISTRATION OF BIRTHS (LRB)- STATISTICS
ITEMS
NUMBER OF APPLICATIONS
Closing balance of LRB cases as at 31 March 2012
1293
Number of LRB applications received (April-June)
3661
Number of applications approved
3969
Number of applications rejected 30
Number of applications referred to IMS for investigations 24
TOTAL NUMBER OF APPLICATIONS ON HAND
985

34. IDENTITY DOCUMENT CAMPAIGN – SCHOOLS PROJECT
SCHOOL REPORT: APRIL - JUNE 2012
PROVINCE
Targeted Number of schools to be visited
No of Schools Visited – Senior Secondary
Number of applications collected – all grades
Number of ID handed over to matric learner
Eastern Cape
502
202
6 595
1 528
TOTALS

35. ID APPLICATIONS STATISTICS – APRIL TO JUNE 2012
MONTH
1ST ISSUE
RE-ISSUES
TOTAL
April
8774
6690
15 464
May
9168
7561
16 729
June
8662
7223
15 885
26 604
21 474
48 078

36. IDENTITY DOCUMENTS RECEIVED FROM HEAD OFFICE & DISTRIBUTED TO RIGHTFUL OWNERS – APRIL TO JUNE 2012
MONTH
ON HAND AS AT 31 MARCH 2012
IDs RECEIVED
IDs DISTRIBUTED
ON HAND AS AT 30 JUNE 2012
April
18 442
18 414
May
25 155
23 348
June
19 763
21 152
TOTAL
26 883
63 360
62 914
(From this figure 9999 is older than 3 months

37. DUPLICATES CASES - STATISTICS
ITEMS
NUMBER OF APPLICATIONS
Duplicates cases as at 30 April 2012
250
Number of new duplicate cases received (April-June)
767
Cases referred to HO for issuance of Identity document
156
Number of unfinalized cases
861
what are the causes of duplicates
Duplicate application of enabling documents
False /fraudulent registrations for social benefits
Change of particulars (i.e DOB, forenames& surnames
SASSA also creating numbers that cause duplicate, for those who claimed that they do not have IDS- for pension grant
False information given by clients, whereby the client has already been allocated with an ID number,
When ID is lost someone applied using somebody else’s ID number

38. PASSPORT APPLICATIONS : APRIL TO JUNE 2012
PASSPORT TYPE
NUMBER OF APPLICATIONS
Tourist Passports (NORMAL)
4191
Child Passports
905
Official Passports
214
Maxi Passports 60
TOTAL
5 370

39. Number of unfinalized queries (carry over from previous month) 1898
QUERIES - STATISTICS
ITEMS
NUMBER OF APPLICATIONS
Number of unfinalized queries (carry over from previous month)
1898
Number of new queries received
780
Number of finalized queries
376
Number of unfinalized queries
2302

40. TEMPORARY RESIDENCE VISAS: APRIL – JUNE 2012
ISSUE
STATISTICS
Applications received and quality checked at front offices
1220
Applications sent to Head Office
Temporary Residence finalized within 1 day at front offices
Rejection letters received
112

41. PERMANENT RESIDENCE PERMITS: APRIL – JUNE 2012
ISSUE
STATISTICS
Applications received and quality checked at front offices
201
Applications sent to Head Office
Permanent Residence finalized within 1 day at front offices

42. IMMIGRATIONS SERVICES
PORT CONTROL: LAND PORTS – APRIL TO JUNE 2012
PORT
Arrival
Departure
TOTAL
RSA
Foreigner
Qacha’s Nek PoE
4 752
20 880
4 838
19 838
50 308
Tellebridge PoE
5 699
10 127
8 042
11 289
35 157
10 451
31 007
12 880
31 127
85 465

43. IMMIGRATIONS SERVICES
PORT CONTROL: SEA PORTS – APRIL TO JUNE 2012
East London Harbour
Port Elizabeth Harbour
Arrived
Departed
Ships 55 53
820
826
Crew members
1571
1515
2905
2677
Crew changes 37 12
579
418
Stowaways 5
TOTAL
1668
1580
4304
3921

44. IMMIGRATIONS SERVICES
PORT CONTROL: AIRPORT – APRIL TO JUNE 2012
Port Elizabeth Airport
Arrived
Departed
Flights 8 11
Crew members 30 29
Crew changes
Passengers 96 24
TOTAL
134 64

45. IMMIGRATIONS SERVICES
REFUGEE RECEPTION OFFICE: APRIL TO JUNE 2012
APRIL 2012
MAY 2012
JUNE 2012
 TOTAL
New applications 00
Rejected - unfounded 80
235
206
521
Rejected
manifestly unfounded 55 76 86
217
Approved
212 72
155
439
Renewal of status
204
188
236
628
Section 22 Extensions
1220
4132
3160
8512
TOTAL
1 771
4 703
3 843
10 317

46. IMMIGRATION SERVICES INSPECTORATE ACTIVITIES: APRIL – JUNE 2012
ISSUE
STATISTICS
Failed/rejected asylum seekers handed over to Inspectorate for deportation
225
Employers prosecuted 7
Undocumented foreigners detected
401
Deported within 30 days
193
Cases referred to Inspectorate for investigations
720
Cases referred to Inspectorate completed within 28 days
382

47. ASSET REGISTERS &AND ASSET MANAGEMENT
The Provincial Asset Register is ONLY updated through the Director: Finance & Support Office
This ensures the relevant changes are effected & communicated to HQ from a central point
Quarterly asset verification will be undertaken to ensure assets are efficiently & effectively accounted for
In-house Asset Management training will be conducted in July to ensure all relevant role players are educated & kept up to date
Each Region has appointed Asset Controllers to ensure compliance with PFMA

48. REVENUE MANAGEMENT 01 APRIL TO 30 JUNE 2012
Alfred Nzo, OR Tambo & Joe Gqabi DMs - R
Cacadu & Nelson Mandela Bay Metro - R
Chris Hani, Amathole & Buffalo City Metro R
Qacha’s Nek Port of Entry - R41 500
Tellebridge Port of Entry - R42 500
TOTAL - R

49. Number of vehicles in the Province 127 100%
FLEET MANAGEMENT
KEY AREA
NUMBER
PERCENTAGE
Number of vehicles in the Province
127
100%
Number of vehicles involved in accidents 6
4.7%
Number of vehicles not utilized 22
17%
Number of Functional vehicles
105
83%
Number of mobile offices 17
Number of Functional mobiles 1
5.9%
Number of dysfunctional mobile 16
94.1%

50. CORRUPTION PREVENTION & PROSECUTION
KEY AREA
NUMBER OF CASES
Closing balance of cases as at 31 March 2012
100
Number of new cases as at end June 2012 28
Arrests - 2 public members 2
Hearings held as at 30 June 2012
1 (finalized)
TOTAL CASES ON HAND:
127

51. CORRUPTION PREVENTION AND PROSECUTION
NATURE OF OFFENCE
PROGRESS
OUTCOME
LRB fraudulent(Zimbabwean)
Awaiting for interpreter
Pending
Zimbabwean arrested for applying for LRB
Zimbabwean deported and informant charged R2500 (J534)
Zimbabwean Deported SA (informant was charged and paid R2500 (J534)
Fraudulent Birth Registration)
Outcome of appeal confirming dismissal was received during the quarter (official in Qumbu)
Finalized - dismissal
Fraud on LRB cases
Outcomes of appeal for 4 officials in Mthatha, confirming dismissals and one (1) official was suspended for one month without pay

52. VETTING KEY AREA ACTIVITIES Number of security clearances issued
Confidential
Secret
Top Secret
Total
Pending security Clearances
Confidential, Secret & Top Secret:
80 currently in progress with SSA
Security Clearances Denied
5 – All Secret
Number of security clearances forms issued (Z 204)
267
Number of security clearance forms to be submitted to SSA
Confidential
Secret
Top Secret
Total

53. SECURITY SERVICES KEY AREA ACTIVITIES Security Services
Security Services provided by Eastern Guard Security Services
The Control security officer visits offices to undertake threat & risk assessments & brief employees on security measures
New offices are assessed for security standard compliance with before acceptance
Plan to put tight security measures in place
Security Awareness
No formal awareness conducted to date, but the Control Security Officer plans to undertake security awareness campaigns, targeting not only new appointees but also existing employees
Three conduction of awareness during Induction training were presented.

54. SECURITY SERVICES - CASH IN TRANSIT
KEY AREA
Revenue is collected by Cash in Transit – G4S, in all offices except Keiskammahoek, Dutywa, Ngqamakhwe, Stutterheim , Zwelitsha, Tellebridge, Qacha’s Nek
Offices with high volumes of revenue collection banked daily, while others twice or three times a week
Although revenue is collected by G4S there is a challenge of deposit books that are not brought back to the office in order to prepare for the next banking. This issue was addressed with Service Provider Management & has promised to rectify the error

55. LABOUR RELATIONS CASES
KEY AREA
NUMBER OF CASES
OUTCOMES
Dereliction of duty, non compliance with DPSA 1
Investigation finalized & case referred to Labour Relations
Abuse , Misuse and maladministration of government vehicle 5
Same as above
Solicit of bribes 2
Maladministration
Arbitration on dismissal
Pending
Closing Balance 10
SANCTIONS
Warnings 3
2 Suspension for one month and final written warnings, while 1 was Final Written Warning
Refusal to sign PA: 1
Abuse, Misuse of government vehicle: 5
Solicit of bribes: 2
Maladministration : 1
Arbitration on dismissal: 1
NATURE OF CASES

56. The Province interact with staff through the following meetings:
STAFF ENGAGEMENTS
INTERACTION OF STAFF
The Province interact with staff through the following meetings:
Provincial Management meetings (SMS, Provincial Support & Office Managers) – Monthly
Broad Management meeting quarterly
District Management Meeting (Local Office Managers & Support) – Monthly

57. Achievements Issue Achievements What has improved
Filling of priority posts
Filling of 1 Local Office Manager (ASD) Sterkspruit; 27 posts of Chief Administration Clerks – Heads of Local Offices Small & supervisors
Offices & service delivery levels improved
Reduction in number of complaints
Outreach programmes
For the quarter the Province had a target of 2 outreach programs, and had as at end June conducted 4 (Bhizana, Mthatha, Qumbu & Lusikisiki)
Ensured that South African citizens are issued with IDs
Labour Relation cases
Finalisation of the long outstanding appeal cases
Performance of staff will improve and changed

58. Achievements Issue Achievements What has improved
Alteration or fabrication of Section 22 permits
2 x foreign nationals arrested – conviction: admission of guilt with the option of a fine and suspended sentence of three (3) years not to be guilty of the same offence
The message of conviction was spread within the Matatiele area on alterations on DHA enabling documents
Mobile Office activities
- Successful deployment to the Phelophepa project for three weeks (30th April to 18th May 2012
15th June – deployment in the event organised by SAPS for Students at Dan Qeqe Stadium,
16th June- two mobile offices deployed at Woolfon stadium in the National event organized by NYDA
DHA participation at Bethelsdorp in the event organised by ‘Helping hands” for the poor
Clients were served and required documents were issued to the client

59. Challenges Issue Challenges What has been done Stakeholder forums
Local forums not sitting; meetings postponed at last minute due to unavailability of members/ other commitments
The District Stakeholder forums will visit local Stakeholder forum for revival of the forums
Amendments & Duplicate cases
Taking too long to be resolved
Referred to Nodal points at Headquarters for intervention
Office Accommodation
Office accommodation not conducive, most critical areas Dutywa, Middledrift, Matatiele, Sterkspruit, Mount Fletcher, Maclear, Mount Frere, Bhizana, East London, Lady Frere, Cleary Park, Cofimvaba,Middleburg, etc
Plead with NDPW for business unusual in terms of procuring accommodation.
Joe Gqabi District Forum wrote a letter to Procurement Section to address the problem. Approval of funds for procurement of accommodation for Bhizana & Matatiele already submitted to NDPW. DHA/Nkonkobe Stakeholder Forum has intervened in securing office space for Middledrift, NDPW requested to do the nominated strategy since accommodation in the area is scarce.

60. Challenges Issue Challenges What has been done
Shortage of Immigration Officers at Ports of Entry
Inability of existing Immigration Officers to speedily clear the travellers;
Officers are forced to work longer hours & inadvertently overtime as to be paid
Continued with the deployment of officials although this is costly
Retrieval of documents at archives from Head Office to Province
No nodal point for submission of requests
The matter will be escalated to the Branch meeting
Risk on deposit book on submission for banking with G4S
No return of deposit books timeously
Requisition were address to Management, finance management must make copies of deposit book before submission to G4S and bank

61. ENKOSI
THANK YOU