1. VALL/BCLMA The Business of Law Views from the Law Firm Administrator’s Chair January 26, 2010 Ernie Gauvreau Miriam Redford Bob Waterman

2. Agenda Role of Legal Administrator Challenges Trends

3. Role of Legal Administrator Financial Oversight Human Capital Facilities Equipment Strategic Matters Marketing

4. Challenges For the Law Firm Maintain/Increase Profitability Client, lawyer, staff satisfaction & retention Reduce expense not service levels Reducing costs & carbon footprint Technology & Education Help lawyers understand the “business” of practicing law Succession planning

5. Challenges For the Librarian Defining your role in the firm Define your value to the firm Lawyer generations-different attitudes Cost control-Reduction in office space Cost recovery; billing for legal research Skyrocketing costs of electronic services Identify a library champion within the firm

6. Trends VirtualPrint/Books The books are going away The space is going away

7. Trends Vendors  Virtual library cheaper- more profit  Paperless - environmentally more friendly Law Firms Gen X & Millennial’s less attached books “Starbucks” atmosphere Reducing library footprint - profitability Integration of technology products Client demand for cost containment

8. Trends Goal- strategic advisors to clients Differentiation Industry knowledge = value to client Demand for Business Intelligence Anticipate clients needs- Provide solutions Research Critical factor Library can become key player in this role Law Firm Marketing

9. Trends Law Library Increase recoveries & billing research Build awareness value of library recovery Negotiation skills- individual/group Partner with marketing & practice groups Library-Dynamic “On Demand” portal Environment for learning Training lawyers / Keeping up on new resources Cost/Benefit analysis –to buy or not

10. Features - The Virtual Library - Past, Present & Future By Holly M. Riccio, Published on December 3, 2001 We will continue to work towards providing users with seamless, organized access to virtual library resources. Perhaps we will even start to push the envelope and become innovators in the use of nontraditional training and reference services. Who knows? As long as librarians continue to share with one another, both informally and on Internet discussion lists, and at conferences, the opportunities and possibilities are ours for the taking Features - The Virtual Library - Past, Present & Future By Holly M. Riccio, Published on December 3, 2001Holly M. RiccioHolly M. Riccio