1. ITES ITES is defined as outsourcing of processes that can be enabled with IT and covers diverse areas like Finance, HR, Administration, health care and telecommunication etc

2. ITES “ Out sourcing in the broadest sense of a term “ Out sourcing in the broadest sense of a term ITES is model growing leaps and bound globally and transparently assuring max money-value. ITES is model growing leaps and bound globally and transparently assuring max money-value.

3. ITES The growth of IT enabled Services (ITES) has opened windows for job opportunities, service offerings and foreign investments in India. The growth of IT enabled Services (ITES) has opened windows for job opportunities, service offerings and foreign investments in India. Nasscom says that India is well positioned to derive benefits from the ITES market and become a key hub for these services. Nasscom says that India is well positioned to derive benefits from the ITES market and become a key hub for these services.

4. Nasscom has identified the spectrum Customer Interaction services including call centers, Customer Interaction services including call centers, Back office operations/revenue accounting, data entry, data conversion including finance and accounting and HR services, Back office operations/revenue accounting, data entry, data conversion including finance and accounting and HR services, Transcription/Translation services Transcription/Translation services

5. Nasscom has identified the spectrum Content development/animation/engineering and Content development/animation/engineering and design design Other services including remote education, data search, market research, network consultancy and management as IT enabled services. Other services including remote education, data search, market research, network consultancy and management as IT enabled services.

6. Customer Interaction Services Contact center that are service facilities with adequate telecom infrastructure, Contact center that are service facilities with adequate telecom infrastructure, trained consultants, trained consultants, access to requisite databases, access to requisite databases, Internet and other online information infrastructure to provide information Internet and other online information infrastructure to provide information support to customers round the clock, year round. support to customers round the clock, year round.

7. CUSTOMER RELATED SUPPORT Customer related support in areas such as marketing, Customer related support in areas such as marketing, selling, information dispensing, selling, information dispensing, advice, technical, etc. is provided. advice, technical, etc. is provided.

8. ITES include the following Back office operations Back office operations Call Centers Call Centers Content Development / Animation Content Development / Animation Data Processing Data Processing Engineering and Design Engineering and Design Geographic Information System Services Geographic Information System Services Human Resource Services Human Resource Services Insurance Claim Processing Insurance Claim Processing

9. ITES include the following Legal Databases Legal Databases Medical Transcription Medical Transcription Payroll Payroll Remote Maintenance Remote Maintenance Revenue Accounting Revenue Accounting Support Centers Support Centers Web site services Web site services

10. Challenges in ITES business Qualified manpower Qualified manpower Quality manpower Quality manpower Trained manpower Trained manpower Man power retention- biggest challenge Man power retention- biggest challenge

11. ITES Resource Challenge Mind set about the industry Mind set about the industry Mind set about the work culture Mind set about the work culture Mind set about the career prospects Mind set about the career prospects

12. ITES Challenge Voice based outbound caliber required soft skills Voice based outbound caliber required soft skills Required volumes to cater college focus on soft skills/ personality development Required volumes to cater college focus on soft skills/ personality development Growing IT flavor among students Growing IT flavor among students

13. ITES career opportunity No barriers of any technical (subject) skills No barriers of any technical (subject) skills No barrier of any prior experience No barrier of any prior experience Job immediately on completion of degree Job immediately on completion of degree General soft skills is only the requisite General soft skills is only the requisite General advantage of being in ITES job including smart start up pay packs General advantage of being in ITES job including smart start up pay packs

14. Advantage of ITES career All rounder develop of personality All rounder develop of personality Transformation from ability to speak in English to Ability to think in English Transformation from ability to speak in English to Ability to think in English Good work culture, good climate Good work culture, good climate Fast track movements in career ladder or longevity of stay in ITES jobs Fast track movements in career ladder or longevity of stay in ITES jobs

15. Advantage of ITES career Prospects of switching over to day-shifts Prospects of switching over to day-shifts Careers switch- over to IT not possible Careers switch- over to IT not possible Career growth to blue-chip Career growth to blue-chip Global reach, relation ship Global reach, relation ship Global standard of functioning Global standard of functioning Unlimited prospects of domain knowledge in a variety of verticals Unlimited prospects of domain knowledge in a variety of verticals