1. The Evolving Telehealth Workforce

2. Telehealth Coordinator Courses Grant funded in 2010 3 continuing education courses Online course delivery through the UA system

3. Course One General overview of telemedicine concepts Foundation for subsequent courses Topics Covered: Overview of Telehealth & Telemedicine Role of the Telehealth Coordinator Telehealth Delivery Modes & Methods Business Aspects of Telehealth Future of Telehealth

4. Course Two Certification as Telehealth Coordinator (THC) Pre-requisite for Course 3 Topics Covered: The Role of the Telehealth Coordinator Workflow Development Developing policy and procedures Privacy & Confidentiality practices Billing and Reimbursement

5. Course Three Telehealth Program Creation and Development Certification as a Telehealth Program Manager Topics Covered: Needs Assessment Program Development Change Management Designing Sustainable Programs

6. A Brief History of Telehealth Training Telehealth Trainers Train the Trainer Telehealth Coordinators & Program Development

7. Early Days Telehealth Trainers Teach to Function

8. Training Trainers Train the Trainer Teach to Function Teach to Train

9. Program Development Telehealth Coordinators & Program Development Teach to Function Teach to Train Teach to Develop

10. Evolutions in Technology and Workforce Standardization/Proliferation of Technology Technological Literacy of Users

11. THC Courses BTOP Funding Accreditation Course 1 Course 2 Course 3

12. Curriculum Development Content: Literature searches Program assessments- examples of successful programs Historical data- Development of Telehealth Legal and regulatory research Format: Used other CE courses as reference Networking with telemedicine educators and resource centers

13. CE vs. Credit Continuing Education offered advantages in: Cost Development Student Accessibility Accessible to wider audience Freedom to format/change format at will

14. Certification Successful completion of THC courses Demonstrated understanding and comprehension Telehealth Coordinator Telehealth Program Manager

15. General Course Characteristics Substantive 3 Courses 10 weeks (Course 1 and 2) 24 weeks (Course 3) 30 hours of coursework (Course 1 and 2) 60+ hours of coursework (Course 3)

16. General Course Characteristics Instructor Moderated Discussion Forums Live Sessions

17. General Course Characteristics Experienced instructors: Jay Brudzinski Cindy Roleff

18. Data Total: 114 Completion Rate: 80%

19. Students

20. Student Feedback "This was an excellent course and I will recommend people take it even if they aren't involved in telehealth, if only to learn about how this technology is being used around the world." "Keep up the great course activities" "This was an excellent course and challenging, it forced me to think outside the box and come up with solutions to what can be a difficult internal process in facilities." "This class is really helping me to understand the big picture."

21. Lessons Learned Course flexibility Course format Course pacing Growing the courses Benefits and challenges of national participants Time zones 5pm-630pm AK time (9-1030 ET)

22. Future Development For credit course- UAA More students! More flexible formatting for different student types Partnerships

23. Interested?/Shameless Plug Upcoming classes: Course 1: June 4 Course 2: June 12 Course 3: June 13 Signing up for class: Register online: https://aceweb.uas.alaska.eduhttps://aceweb.uas.alaska.edu Email Jay Brudzinski jbrudzinski@anthc.org