1. GCC Initiatives Towards eGovernment & Sustainable Public Services Kingdom of Saudi Arabia Saudi E-Gov Achievements & Directions Ahmad Y. Alkhiary June 25 th 2013

2. Saudi E-Government Program (Yesser) Shared Infrastructure Coordinated Decentralized Approach Common Standards and Practices Unified Vision and Action Plan Guiding Principles: First 5-years Action Plan in 2006 Created in 2005 GCC Initiatives Towards eGovernment & Sustainable Public Services

3. First Action Plan for Saudi e-Government 2006–2010 Provide common applications for improving the effectiveness and efficiency of government. Ambitious vision as a catalyst for e-government initiative with clear and specific goals to guide implementation and follow-up Provide a refined level of government services for individuals, businesses and government Build infrastructure with high reliability (data + technical) to provide state-of-the-art services Establish enabling programs to facilitate e- government advancement in effective and needed ways GCC Initiatives Towards eGovernment & Sustainable Public Services

4. Infrastructure e-Government Data Center Government Secure Network (GSN) 97 Total number of agencies are currently linked to the Secure Network GSN Government Service Bus (GSB) 18 Million Electronic Transactions GCC Initiatives Towards eGovernment & Sustainable Public Services

5. Infrastructure 1300 e-Services SAUDI e-Government National Portal 146 Gov. Agency Providers 477 Acts & Bylaws Single Sign-on SSO The Single sign-on (SSO) for Enterprises and individuals is considered one of the significant regulations of implementing the e-Government transactions issued within the Cabinet's resolution. 39 Offices 105 Employees 45,000 Establishments GCC Initiatives Towards eGovernment & Sustainable Public Services

6. Change Management Capacity Building and Skills Development in Government Basic skills in Computer Applications and eGovernmentFirst Track Chief Information Officer Program (CIO)Second Track Specialized Certifications in ICT Third Track Executive Education for Leaders Fourth Track Future Experts ProgramFifth Track New GCC Initiatives Towards eGovernment & Sustainable Public Services

7. Change Management Advertising Campaigns & Publications Saudi E-Government Achievement Award Designed to “inspire and reward change” Public involvement Effective “lever of change” GCC Initiatives Towards eGovernment & Sustainable Public Services

8. Indicators of Transformation Distinct Achievement Good Achievement Modest Achievement Form not received Levels of achievement Building Stage, 95 governmental entities Levels of achievement Availability Stage, 95 governmental entities Measuring Transformation of e-Government Customers’ satisfaction survey results on e-Government customer satisfaction indicators in Saudi Arabia 5000) ) G-C Sample 500) ) G-B Male & Females Citizens and Residents between 18 - 80 years old Coverage GCC Initiatives Towards eGovernment & Sustainable Public Services

9. Indicators of Transformation Publications E-Government Survey 2012 (E-Government for the People) Global Information Technology Report (GITR) 2012 2011 2010 GCC Initiatives Towards eGovernment & Sustainable Public Services

10. Indicators of Transformation The Kingdom ranked 41 st out of 193 UN member countries : 12 th – Online Service Index 9 th – e-Participation Continued Progress in UN Survey 41 E-Government development index (Rank) (193countries) Online service index(Rank) (193countries) E-participation index(Rank) (193 countries) Emerging leaders in e-Government development (Top 25 countries) E-Government leaders in Asia (Top 10 countries) Whole of government top performers (41 countries) 41 From 193 12 From 193 9 From 193 21 From 25 KSA GCC Initiatives Towards eGovernment & Sustainable Public Services

11. Second e-Government Action Plan: Maturing of Strategies and Actions 2012 - 2016 The Vision “Enabling everyone to use effective government services, in a secure integrated and easy way, through multiple electronic channels” GCC Initiatives Towards eGovernment & Sustainable Public Services

12. e-Government Supporting Values GCC Initiatives Towards eGovernment & Sustainable Public Services

13. The Strategic Themes GCC Initiatives Towards eGovernment & Sustainable Public Services

14. The components of the e-Gov Action Plan GCC Initiatives Towards eGovernment & Sustainable Public Services

16. The Initiatives GCC Initiatives Towards eGovernment & Sustainable Public Services

17. Critical Success Factors GCC Initiatives Towards eGovernment & Sustainable Public Services

18. Samples of E-Services with high impact

19. GCC Initiatives Towards eGovernment & Sustainable Public Services The Ministry of Interior – Department of Passport offers E-Services for passports and Iqamas online for all individuals, and small corporate. Medium and large corporate will follow. Ministry of Interior – “Abshir”

20. GCC Initiatives Towards eGovernment & Sustainable Public Services The Ministry of Labor has called on unemployed Saudi jobseekers to apply for unemployment benefits, or Hafiz, by sending their names and identity card numbers via short message service (SMS), or by registering on the ministry’s website. Ministry of Labor – “Hafiz”

21. GCC Initiatives Towards eGovernment & Sustainable Public Services Ministry of Civil Service Jadara Program for eRecruitment, recording those who want and are willing to be recruited through its new "Jadara", a recruitment program for male and female citizens in the public sector. Civil Service - eRecruitment "Jadara" Program

22. GCC Initiatives Towards eGovernment & Sustainable Public Services This service helps individuals and corporations to apply electronically for extending a re-entry visa. Extend Return Visa Application- Ministry of Foreign Affairs

23. GCC Initiatives Towards eGovernment & Sustainable Public Services Only through the e-Channels Ministry of Higher Education - Foreign scholarship

24. GCC Initiatives Towards eGovernment & Sustainable Public Services (SADAD) was established by the Saudi Arabian Monetary Agency (SAMA) to be the national Electronic Bill Presentment and Payment (EBPP) service provider for the Kingdom of Saudi Arabia (KSA). Customers pay bills through SADAD using all the available banking channels, and they are: Bank Branch Automatic Teller Machine (ATM) Online Banking Phone Banking Short Message Service (SMS) Mobile Banking 58 The number of Governmental billers through SADAD out of 116 connected billers

25. GCC Initiatives Towards eGovernment & Sustainable Public Services

26. 199099 SMSWebChatEmailTwitterFacebook

27. GCC Initiatives Towards eGovernment & Sustainable Public Services

28. Connected to Amer SaudiMCSDZITMCI

29. GCC Initiatives Towards eGovernment & Sustainable Public Services Pipeline MOFAMOIMOEMOHCITC Saudi Post NCDC

30. GCC Initiatives Towards eGovernment & Sustainable Public Services

31. Thank You www.yesser.gov.sa www.saudi.gov.sa