1. AppManager 7: Deep Technical Dive Tim Sedlack & Michi Schniebel Sr. Product Managers

2. Agenda A 1 minute architecture review Feature Review: What’s new in AM 7 Architecture changes What (else) you need to know Q&A 2

3. Abandon hope all who enter here… This is a deeply technical session We won’t discuss why features were chosen for inclusion or alternate designs There may be talk of SQL Stored Procedures, XML, VB code…even lower level languages You can always schedule time with me (and others) outside this session 3

4. The 1 minute Architecture review… QDB / MS – heart of the system Control Center database and Command Queue Service connect to multiple QDBs Required for Remote Agent Deployment feature Command Queue Service NQCCDB Control Center Database Managed Clients Operator Console Control Center Management Server Repository QDB Managed Clients Management Server Repository QDB

5. Feature Review: What’s new in AppManager 7 5

6. Feature Overview Remote Deployment Rule Based Management Groups Job overrides / exceptions Service Map improvements –Embeddable Server and Event Views –Filters 6

7. Feature: Remote Deployment Automate agent installation and configuration Control Agent and application roll-out and update Rule/Schedule based deployment Maintains an AM software inventory 7

8. Remote Deployment 8 Console Database Control Center Web Server Create Rules Windows Network Download Packages Upload Packages Process Rules Web Server Web Service Scans Deploy Packages Packages checked in at install time AM7 Agents provide assist in Rule Matching IIS Virtual directory Windows Agents Roll out creds

9. How Deployment Packages Gets Deployed 9 Rule gets created in NQCCDB Evaluates enabled rules User imports a package And creates a rule 1 2 3 Creates tasks for valid server specified in the rule Which does not have that package already installed Control Center DB Deployment Server/ Web Service User Schedule/ Approves tasks 4 5 Fetches active tasks and starts Deployment based in schedule Display RD success and inventory details Agent Server installation files are copied and invoked 6 AppManager Agent 9 10 11 7 Update Task Status 8 Updates tasks in CCDB Updates inventory information

10. Feature: Rule Based Management Groups Control Center based dynamic management groups –Conglomerate of groups built from QDB SQL queries –Executed by Control Centers CQS –Dynamically updated every 15 minutes –Creates hidden views in QDBs Control over group population based on rule sets –Rule Sets are XML based (and extensible, technically) (view/demo) Groups can be added to CC Service Maps –Dynamically managed Service Maps –Examples: Maintenance Mode, SQL Servers, Exchange Server by size, Windows Servers requiring Service Packs, etc 10

11. QDB Rule Based Management Groups 11 NQCCDB QDB CQS Console SQL Query Steps to creating User creates rule in DB CQS queries QDBs Consolidated view is created View is updated Query is re-run to ensure group is kept up-to-date Rules are run by R.E. Psuedo SQL based Can be user created* *not documented

12. Feature: Job Overrides/Exceptions Create a method to run “one-offs” on a per-job basis –Thresholds, y/n choices, Actions… any KS values setting Warning about browser based values –Multiple overrides per KS is possible (and supported) Provide more granular control over policy jobs Controlled by CC based Custom Properties –Can be added at Job Creation –Best Practice: Create Custom Property Assign to Machines Create Job and assign CP to override How it works: –Jobs created with override value (in CC only) –Value is evaluated and replaced at agent with override value –Tracing at agent will not show original value –View overrides on a per job basis or use “Override report” 12

13. Feature: Service Map changes Add Server Groups to SMV Add Event Views to SMVs –Rich Filtering capabilities – fed into SMV –Response Time events Extensibility – where it’s most requested –Right click help desk integration SMV Export –Web view of SMVs possible –Example on AM7 CD (Utilities folder) 13

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15. Architecture Changes 15

16. You oughta know… 16

17. What you need to know… Custom Property changes –Deprecated old style – metadata new style Setup changes –No more “AgentInstall” KS –MSI based setup may change existing methods Silent install Scalability improvements –Control Center : Sync process, SMV loading –Management Server Virtual Object / Cluster support –See SQL support in SP1 17

18. Q&A 18