1. The Municipality of Nacka Openness and Diversity

2. Third largest in Stockholm County …

3. Land area: 96 km 2 Citizens: 93 0 00 … and a part of Greater Stockholm

4. Nacka in Brief Number of inhabitants93 000 Children and the youth27% People of working age60% Retired13% Citizens with a foreign background 20% Housing40% private houses 60% apartments Low unemployment rate4,5% Municipality budget466 673 666 EUR (4 billion Swedish crowns) Employed by the municipality3900 people

5. A part of the Stockholm Archipelago The Stockholm Archipelago – a unique landscape of rocky islands and water bays with a rich cultural heritage. As a part of Archipelago region Nacka is evolving as: an attractive tourist destination all year round a sustainable society in terms of economical, social and environmental factors an attractive location for citizens, business and services

6. The Leading Schools in Sweden High students’ scores High level of satisfaction among students and parents Nacka showed the second best result in school performance in both 2011 and 2012

7. Economic Development in Nacka Prosperous and rapidly growing business sector: 13 000 enterprises are registered 80% of the companies’ owners live in Nacka high percentage of companies within social care services Our key success factors are: close proximity to Stockholm good municipal service for the companies customer choice model that generates new companies

8. OUR VISION OPENNESS AND DIVERSITY

9. OUR CORE VALUE We trust and respect people’s knowledge, their ability and willingness to assume responsibility

10. Nacka is Open for the World 3 multilateral networks Edge Cities Network European Network of Social Authorities Union of the Baltic Cities 7 twin towns Keila, Estonia Jelgava, Latvia Gliwice, Poland Pyhtää, Finland Adalar, Turkey Baranovichi, Belarus Kisumu, Kenya Active international school exchange in Nacka

11. Basic Principles 1 The distinction between financing and production 2 Competition through consumer choice or competitive tendering 3 Neutrality of competition 4 The delegation of responsibility and authority to the lowest qualified level

12. Overall Goals 1 Good municipal service 2 Efficient resource usage 3 Strong citizens’ influence 4 Freedom of choice 5 The lowest possible tax rate and managable charges 6 Well-balanced municipal economy 7 Good environment and long-term sustainable development 8 Safe and secure municipality

13. The Customer Choice System Gives Our Citizens Control Over the Services Nacka was the first municipality in Sweden to introduce the Customer Choice System in 1982

14. Principles of the Customer Choice System: An individual has the right to a service The price of the services is the same for everyone (cheques) We authorize organisations that can provide services A customer chooses between these organisations We monitor the companies to make sure they are following the authorization rules We ask customers whether they are satisfied

15. A Gradual Expansion of Customer Choice  Chiropody voucher* 1985  Internal prices and rents1989  Home help voucher 1992  School voucher 1992  Childcare voucher 1994  Guidance/assistance1998  Special housing for the elderly 2001  Adult education 2005  Individual and family care 2005-11 Family counselling 2005, Labour market measures 2006 Family treatment and Daily activities for elderly 2007, Housing support 2010, Drug and alcohol abuse 2011.

16. Wellcome to Nacka!