1. The Enterprise Portal as a Service Delivery Framework John (Barry) F. WalshDirector, University Information Systems James ThomasManager, Systems Integration Team University Information Systems Copyright Walsh/Thomas 2002. This work is the intellectual property of the author. Permission is granted for this material to be shared for non-commercial, educational purposes, provided that this copyright statement appears on the reproduced materials and notice is given that the copying is by permission of the author. To disseminate otherwise or to republish requires written permission from the author. Wednesday, October 02, 2002 3:50 p.m. - 4:40 p.m.

2. Attribution Jim Gorman, University at Buffalo Michael Handberg and Bob Kvavik, U. of Minnesota Randy Ebeling, U. Texas, Austin Ed Lightfoot, U. Washington Howard Strauss, Princeton Lev Gonick, Case Western Reserve University

3. Vision for Service Delivery Our Vision for service delivery Infrastructure for a new approach to enterprise development Service Delivery Framework: OneStart Q & A

4. Changing the Service Delivery Model at IU

5. What do the following have in common? Request to drop/add a class; Benefits inquiry; Posting of class materials on Web; Grade inquiry; PAF submission; Admissions application Update grades Job requisition; View class schedule; Payroll voucher entry

6. How about these? Budget Transfers; SIS Report Objects; Research Proposals; Direct Deposit Requests; Financial PDQs; Web ACH Payments; MMS Work Orders; HRMS Data Extracts; Purchase Requisitions; Electronic Timesheets; Authentication Requests WorkFlow Requests; Web Purchases of IU Gear

7. Currently Stand-Alone Unique Apps; Different Technologies; Different UI and Look/Feel; Integration is sometimes an afterthought Who are the Users?

8. IU Constituents Students; Faculty; Staff; Alums; Parents;

9. What are some current problems? Broadening base of information “consumers” with varying levels of technical expertise – students, faculty, staff, alums and service providers. Students and faculty require mobile access to IT resources. Aging, monolithic or silo’d applications Developed to serve specific audiences; Current users must find and learn to use each “silo”. Disparate information systems that lack integration and flexibility; Too complex for some end-users Most require extensive training Every new website is potentially a new silo “Age of disintermediation” – more of our students expect to be able to do things for themselves.

10. Bottom Line: We are Changing the Way Our Institution delivers e-Services

11. Gartner: By 2004, Web services will represent the dominant mode of deployment for new application solutions for Fortune 2000 companies (0.8 probability).

12. Gartner on Network Enabled Components—aka Web Services Servers at the core of the network will increasingly act as "facilitators" by guiding procedure calls to the locations where they can be most efficiently executed. Given such capabilities, the emphasis of software development shifts to re-architecting business functions into modular, network- enabled components spread across a highly- distributed computing infrastructure. This evolution, more than anything else, is the fundamental driving force behind the Web services architecture.

13. Web Services--aka Portal “Gadgets” Another definition or description Pieces of application functionality; Can be embedded in portals Enable users to perform common tasks that would otherwise require application switching Simplify application navigation

14. Enterprise Application Integration “We are learning to build, buy, and share components. We’re no longer developers, we’re integrators” Dave Koehler, Princeton

15. Infrastructure for a new approach Building a new generation of web content – “services” The only certainty is change. New architecture is flexible and responsive to change IU is large and complex. A solid infrastructure provides the “plumbing” for service providers. Enterprise application integration. User-centered information sharing across applications; one place for all of my data. Standard development practices result in savings in maintenance costs, leading to more time for developing new services.

16. Infrastructure for a new approach A simple, and perhaps crude way to think of the role of Enterprise Application Integration is … …it is IT’s version of the plumbing!

17. Key Infrastructure Deliverables Global Directory (GDS) Central Authentication Service (CAS) Repository of Services (EDEN) Service Delivery Framework (OneStart)

18. CAS/EDEN/OneStart Integration Team Development Projects Provide key infrastructure for the new approach to development at IU

19. EDEN Enterprise Development Environment Repository of common services EDEN Workflow Engine (EWE) Oct 2002 production release

20. OneStart Service delivery framework Component-based architecture Persistent authentication Role-based customization Personalization Flexible workflow (routing & approval) Distributed content management Emphasis on delivery of services to the user

21. OneStart.iu.edu OneStart CustomizedPersonalizedAdaptableDesktop Application Delivered HRMSSISFISIUIEOther Other Content EDEN Channels Services Workflow Record Keeping SecurityUsers Application Services Applications User Interface Infrastructure

22. So…what is an enterprise web portal? A web-based framework consisting of a role based, but personalized view of an integrated set of services which provide easy access to information, applications, processes and people.

23. +Many, many helpful and useful online services available. Many more to come. -Numerous stand-alone, information or service “silos” requiring different logins, different interfaces, etc. Systems that can’t “talk” to one another.

24. Calendar Library Services Your Classes E-mail Your Finances Campus Headlines Search Engine How our faculty, staff, and students access services today:

25. With OneStart, services are “unbundled” in order to make them readily available for easy access and a personal experience. Search Engine 1.One login 2.Role-based Access to Services 3.Personalized Desktop 4.Workflow for automated document routing

26. With OneStart, services are “unbundled” in order to make them readily available for easy access and a personal experience. Search Engine Your Classes 1.One login 2.Role-based Access to Services 3.Personalized Desktop 4.Workflow for automated document routing

27. With OneStart, services are “unbundled” in order to make them readily available for easy access and a personal experience. Search Engine Your Classes Library Services 1.One login 2.Role-based Access to Services 3.Personalized Desktop 4.Workflow for automated document routing

28. With OneStart, services are “unbundled” in order to make them readily available for easy access and a personal experience. Search Engine Your Classes Library Services Your Finances 1.One login 2.Role-based Access to Services 3.Personalized Desktop 4.Workflow for automated document routing

29. With OneStart, services are “unbundled” in order to make them readily available for easy access and a personal experience. Search Engine Campus Headlines Your Classes Library Services Your Finances 1.One login 2.Role-based Access to Services 3.Personalized Desktop 4.Workflow for automated document routing

30. With OneStart, services are “unbundled” in order to make them readily available for easy access and a personal experience. Search Engine Campus Headlines Your Classes E-mail Library Services Your Finances 1.One login 2.Role-based Access to Services 3.Personalized Desktop 4.Workflow for automated document routing

31. With OneStart, services are “unbundled” in order to make them readily available for easy access and a personal experience. Search Engine Campus Headlines Your Classes E-mail Calendar Library Services Your Finances 1.One login 2.Role-based Access to Services 3.Personalized Desktop 4.Workflow for automated document routing

32. OneStart.iu.edu Environment Database - Oracle 8.1.7 Enterprise Edition running on AIX App Server - IBM Websphere 4.0 Advanced Application Server (J2EE) Web Server - Clustered solution utilizing IBM B50 hardware, IBM’s network dispatcher, Apache Web Server, and Websphere 4.0. LDAP server – Red Hat Linux. Kerberos and Safeword card authentication using Central Authentication Service

33. OneStart.iu.edu Application – Java, Javascript, HTML Other points of interest HTML – Many HTML elements are stored in the database allowing them to be modified independent of application release schedules. I-Frames - W3C Standard which allows for easier portal navigation and distributed channel publishing.

34. OneStart.iu.edu Onestart Demo

35. Questions? jthomas@indiana.edu