1. LaSalle Bank Fire December 6, 2004

2. Agenda The Fire The Fire How We Prepared How We Prepared What Worked What Worked Lessons Learned Lessons Learned

3. The Fire Monday, December 6, 6:30 PM Fire breaks out on the 29th floor of LaSalle Bank headquarters. 450 fire fighters took five hours plus to extinguish the blaze. LaSalle Bank’s Crisis Management Plans activated by 6:45 p.m.; Disaster Recovery Plans activated by 8:00 p.m.

4. The Fire Tuesday, December 7 750 people start working at recovery sites, 400 additional employees are working from home. Trust Operations fully functional at the dedicated recovery site. All major clients were contacted. No business interruption. Thursday, December 16 Approximately, 1600 staff working from recovery sites. Approximately, 50 Trust Operations staff working from dedicated site. Monday, December 20 Floors 2 through 21 reoccupied. Trust Operations staff return to 18 th floor. On Monday, February 28 th, all floors were occupied except 25 to 30.

5. Insert Pictures The Fire

6. Smoke Damage Fire Floors Water Damage Minimal Smoke/ Water Damage LaSalle Bank Building 25-28 1-24 31-45 29-30 Not to Scale

7. How We Prepared Build Out of Dedicated Recovery Site - 2003 Build Out of Dedicated Recovery Site - 2003 Business Impact Analysis and Business Continuity Plan Updated - Spring 2004 Business Impact Analysis and Business Continuity Plan Updated - Spring 2004 Table Top Exercise Completed - Summer 2004 Table Top Exercise Completed - Summer 2004 Call Tree Tests Conducted - Fall 2004 Call Tree Tests Conducted - Fall 2004 Fire Drill Exercise - Fall 2004 Fire Drill Exercise - Fall 2004

8. What Worked Communications Communications  Call Trees, Instant Meeting Lines for Hourly Updates, Intranet Postings, Blackberries, Cell Phones System Applications System Applications Business Continuity Preparedness Business Continuity Preparedness Teamwork Teamwork

9. Lessons Learned Keep Disaster Recovery Plans Current Keep Disaster Recovery Plans Current Test Disaster Recovery Plans Often Test Disaster Recovery Plans Often Transportation to Recovery Site Transportation to Recovery Site Plan for Work in Process Plan for Work in Process Dedicated Business Continuity Coordinator Dedicated Business Continuity Coordinator

10. THANK YOU Special Thanks to The Northern Trust Company