1. October 10, 20001

2. 2 USB, The Enterprise and You Kevin J. Knox Research Area Director Gartner kevin.knox@gartner.com

3. October 10, 20003 Agenda w The State of USB w USB Perceptions w USB 2.0 – The Next Generation w USB 2.0 In The Enterprises w Recommendations w Conclusions

4. October 10, 20004 USB Today w Continuing To Gain Industry Awareness w USB Peripheral Prices Getting To Mainstream w Operating System Support is Growing w Consumer User Adoption Acceleration w Commercial Adoption Beginning

5. October 10, 20005 USB Support Time Line Industry Support of Any Standard is Critical To Its Success Hardware Operating System Peripheral Availability 1996 1998 2000

6. October 10, 20006 Enterprise Perceptions of USB w USB is Becoming Ubiquitous w USB is Free w Not a Question of If, but When w Industry Support is Very Important w Apple vs. Intel Standards Battle

7. October 10, 20007 USB vs. 1394 Perception USB is …… PC Connectivity Firewire is …… Consumer Connectivity

8. October 10, 20008 USB 2.0 – The Allure w Faster is Always Better w Broadened Application of The Technology w Support At The Chipset Level w Backwards Compatibility w OS Support Already In-Place

9. October 10, 20009 USB 2.0 Keys To Success w Seamless Backwards Compatibility w Production Performance w Cost Parity with Legacy I/O w Let IEEE 1394 Have Its Place

10. October 10, 200010 USB 2.0 Drivers w Growing Need For Fast I/O w Windows 2000 Momentum w Legacy Free/Reduced Desktops and Laptops w Intel Support at The Chipset w Falling Prices of Peripherals

11. October 10, 200011 Why IT Will Love USB 2.0 w Lowers Cost of Ownership w Makes Backup Reasonable w Allows Easy Peripheral Sharing w It Preserves Current Investments

12. October 10, 200012 Why IT Will Love USB 2.0 w Lowers Cost of Ownership w Makes Backup Reasonable w Allows Easy Peripheral Sharing w It Preserves Current Investments

13. October 10, 200013 Lowers Cost Of Ownership w The Key Enabling Technology For Small Form Factor – Legacy Free/Legacy Reduced PC’s w Reduces The Complexity of The System Design w Lowers Support Costs w The Return of the Transportable PC w Deployment and Setup Cost Reduction w Extends Manageability Beyond The Box

14. October 10, 200014 Legacy - Reduced/Free PCs w Reduced Complexity w Lower Capital Expenditure w 12-Month Image Guarantee w Lower Cost, Better Service Warranty Model w Thin Only in Size – Mainstream Performance w Best PC Hardware TCO w Ready for Prime Time Today

15. October 10, 200015 Legacy Free Notebooks w Creates an opportunity for notebook manufacturers to redesign the I/O panels while also reducing cost and weight slightly The Notebook of 2002 w Move PC cards to the back of the machine w Move the port replicator bus connector to the bottom of system w Include a four-port USB 2.0 hub w Eliminate the floppy, parallel, serial, keyboard| and mouse ports

16. October 10, 200016 By 2003, over 50 percent of all PCs (commercial and consumer) shipped will be small-form-factor, legacy-free or legacy-reduced models (0.7 probability) Strategic Planning Assumption

17. October 10, 200017 Why IT Will Love USB 2.0 w Lowers Cost of Ownership w Makes Backup Reasonable w Allows Easy Peripheral Sharing w It Preserves Current Investments

18. October 10, 200018 It Makes PC Backup Reasonable With USB 2.0 w Backup an Entire 10GB Hard Disk in < 10 Minutes w Backup A Typical Users Data Files in < 1 Minute The Problem With Backup Today: “It Takes A Long Time and is Disruptive To The User” USB 2.0 Will Foster PC Backup

19. October 10, 200019 Why IT Will Love USB 2.0 w Lowers Cost of Ownership w Makes Backup Reasonable w Allows Easy Peripheral Sharing w It Preserves Current Investments

20. October 10, 200020 Allows Easy Peripheral Sharing w Most Enterprise Users Use Peripheral Devices Relatively Infrequently w USB 2.0 Offers The Performance and Ease of Use To Share Peripherals An Example By Not Installing Local CD-ROM Technology an Enterprises Can Save 2 Help Desk Calls Per Year Per User w Savings of $112/yr per user w Savings of $280,000/yr for a Typical 2500 Enterprises Enterprises Must Learn To Share Rather Than Embed

21. October 10, 200021 Why IT Will Love USB 2.0 w Lowers Cost of Ownership w Makes Backup Reasonable w Allows Easy Peripheral Sharing w It Preserves Current Investments

22. October 10, 200022 It Preserves Current Investments w The Single Most Important Feature of USB 2.0 Is Backwards Compatibility w Preserves Current Hardware Investment w Preserves Current Peripheral Investment w No Migration Requirements

23. October 10, 200023 New Enterprises Opportunities w Handheld and Phone Connectivity w Security Devices w Writable Optical Devices w Backup w Windows 2000 Migration w Wireless – Bluetooth

24. October 10, 200024 Recommendations 4 Make It Easy For End Users 4 Develop Answers and Solutions To Real Problems 4 Support It, Talk About It, Support It 4 Check and Double Check Compatibility 4 Preserve Investments (i.e. Throw in a Converter) 4 Don’t Get In A Standards Battle 4 Embrace Firewire 4 Build the Foundation Before You Build Applications

25. October 10, 200025 The True Test of Quality Name: Tanner Age:7 Hobby: Testing Hardware for Dad