1. INTERVIEWING the principles behind the art

2. A verbal and nonverbal dialog between two people whose behaviors affect each other’s style of communication.

3. The Languages of Communication Spoken Language what we say Body Language what we don’t say Paralanguage what we mean

4. Communication Paralanguage Verbal qualities tone rhythm pace - the tempo vibrancy Articulation Pauses/silence

5. Communication Spoken Language Content Questions Facilitation

6. Types of questions –open ended questions –closed ended questions –compound questions –multiple choice questions –leading questions Communication Spoken Language

7. Facilitation –"mm, hmm”, "And then?” –Confront –Mirror or reflect –Paraphrase –Summarize –Probe –Clarify Interruptions Communication Spoken Language

8. Communication Body Language Kinesics Facial expressions Eye contact Gestures Posture Mirroring Laugh Physical contact Personal grooming Clothing Odors 

9. The Interview Interviewing is a skill that one can become proficient at even before one understands disease process.

10. Interviewing Goals  Get the patient to talk  Let the patient talk  Establish the agenda  Collect data  Educate and motivate  Negotiate the plan

11. A. Establish a favorable context by: Prepare Welcome the patient Introduce and identify yourself Ensure comfort and privacy  Get the Patient to Talk establishing rapport 123

12. B. Establish a good flow of information Open ended questions initially Encourage with silence, nonverbal cues, and verbal cues Focus by paraphrasing and summarizing  Get the Patient to Talk establishing rapport

13. C. Adopt facilitative attitudes Empathy Respect Genuineness

14. One of the essential qualities of the clinician is interest in humanity, for the secret of the care of the patient is in caring for the patient. Francis Peabody 1923

15.  Let the Patient Talk listen more talk less interrupt infrequently permit patients to express their own story in their own words

16.  Establish the Agenda Obtain list of all issues –main complaint –other complaints or symptoms –specific requests Patient's expectations for this visit –ask the patient "Why now?"

17.  Collect Data Acquire information through discussion and careful observation of facial expressions and body movements

18. MOVIE CLIPS Opening Facilitation - –repeat –clarify Body Language Privacy and Comfort Empathy Respect  123