2. People Process Technology Simplifying and standardising application delivery ENGINEERING Our Priorities

3. People Process Technology Simplifying and standardising application delivery

4. People Process & Technology Simplifying and standardising application delivery Application Development Engineering Communities of Practice Communities of Practice Innovation and delivery through SDLC Standardization, simplification in tooling and processes for consistent and predictable deliveries to our customer Stability, resilience, and excellence through focused execution

5. Innovation and delivery through SDLC Standardization, simplification in tooling and processes for consistent and predictable deliveries to our customer Stability, resilience, and excellence through focused execution People Process & Technology Simplifying and standardising application delivery Application Development Engineering Communities of Practice Communities of Practice

6. People Process & Technology Simplifying and standardising application delivery Application Development Engineering Communities of Practice Communities of Practice

7. People Process & Technology Simplifying and standardising application delivery

8. People Process & Technology Transforming customer experience through better engineering Simplifying and standardising application delivery App Development & Engineering As a customer I want a bank that understands my needs and delivers simple, reliable services Today “RBS doesn’t seem to offer as many features in its mobile applications as the other banks.” With better engineering “I get regular updates to the services I use and it feels like RBS is really responding to my needs.” As a banker I want to deliver reliable and innovative service that matches my customers’ expectations Today “It takes far too long to go from having innovative ideas to being able to try them out with real clients.” With better engineering “I can have a prototype available to try out in just a few days which allows me to innovate much more quickly.”

9. People Process & Technology Transforming customer experience through better engineering Simplifying and standardising application delivery App Development & Engineering As a customer I want a bank that understands my needs and delivers simple, reliable services Today “RBS doesn’t seem to offer as many features in its mobile applications as the other banks.” With better engineering “I get regular updates to the services I use and it feels like RBS is really responding to my needs.” As a banker I want to deliver reliable and innovative service that matches my customers’ expectations Today “It takes far too long to go from having innovative ideas to being able to try them out with real clients.” With better engineering “I can have a prototype available to try out in just a few days which allows me to innovate much more quickly.”

10. People Process & Technology Transforming customer experience through better engineering Simplifying and standardising application delivery App Development & Engineering Working Software Services Engineers

11. People Process & Technology Transforming customer experience through better engineering Simplifying and standardising application delivery App Development & Engineering Working Software Services Engineers DEVELOPER PROCESSES AND TOOLS JIRA SVN/STASH TEAM CITY ARTIFACTORY SQUALE SONAR CLOUDIFY DX CONFLUENCE CRUCIBLE FISHEYE PUPPET CHEF

12. People Process & Technology Transforming customer experience through better engineering Simplifying and standardising application delivery Working Software Services Engineers DEVELOPER PROCESSES AND TOOLS JIRA SVN/STASH TEAM CITY ARTIFACTORY SQUALE SONAR CLOUDIFY DX CONFLUENCE CRUCIBLE FISHEYE PUPPET CHEF App Development & Engineering

13. People Process & Technology Connect our Workforce Simplifying and standardising application delivery Working Software Services Engineers DEVELOPER PROCESSES AND TOOLS JIRA SVN/STASH TEAM CITY ARTIFACTORY SQUALE SONAR CLOUDIFY DX CONFLUENCE CRUCIBLE FISHEYE PUPPET CHEF App Development & Engineering

14. People Process & Technology Connect our Workforce Simplifying and standardising application delivery Working Software Services Engineers DEVELOPER PROCESSES AND TOOLS JIRA SVN/STASH TEAM CITY ARTIFACTORY SQUALE SONAR CLOUDIFY DX CONFLUENCE CRUCIBLE FISHEYE PUPPET CHEF App Development & Engineering

15. People Process & Technology Communities of Practice Simplifying and standardising application delivery Software Testing Production Management Release Management

16. People Process & Technology Communities of Practice Testing Simplifying and standardising application delivery “ As a test specialist, The key objectives for me are: Improve - Product Quality Reduce - Time to Market Increase - Production stability

17. People Process & Technology Communities of Practice Testing Simplifying and standardising application delivery roduct Quality P TEST MANAGEMENT TEST MANAGEMENT QUALITY CENTER QUALITY CENTER ZEPHYR DEFECT MANAGEMENT DEFECT MANAGEMENT DTS JIRA

18. People Process & Technology Simplifying and standardising application delivery

19. People Simplifying and standardising application delivery ProcessTechnology

20. People Simplifying and standardising application delivery Process Technology