3. Where there is an interactive task within the programme it cannot be completed on- screen. It is suggested that a printed copy be made.

4. Introduction

8. The Appraisal Process

15. Effective Preparation

24. .

33. Appraisal Interview Skills

67. Conducting the Interview

86. Test your Knowledge

88. Correct

98. End

99. Answers 1. To review and establish future performance 2. To identify training and development needs 3. Planned and structured 4. Approximately one hour 5. Establish mood and rapport 6. The Open Question 7. Apply a range of listening skills 8. Identify the symptoms and causes 9. Quantifiable and realistic 10. Record the points from the interview

100. The contents and interests of the programmes are the copyright of Training Exchange Services and must only be used for the purpose of presentations. The contents must not, without the express permission of Training Exchange Services, be re-sold,sub-licenced or loaned in the form supplied (other than printed material). The presentation material must only be used by the named purchaser as part of his/her business activities. The contents can be printed and re-produced as and when required, however copyright remains with Training Exchange Services. Legal Action will be taken immediately against an organisation in breach of copyright. Training Exchange Services 74 Victoria Crescent Road Glasgow G12 9JN Tel: 0141-334 6122 Fax: 0141 337 5050 E-mail: info@trainexe.com Website: www.trainexe.com