1. Hilary Fredette Head, Access Services and Multimedia Services West Virginia University Libraries Can We Lend? Communicating Interlibrary Loan Rights Linda Blake Electronic Journals Coordinator and Science Librarian

2. WEST VIRGINIA UNIVERSITY AND ITS LIBRARIES West Virginia University Libraries

3. West Virginia University Land Grant Institution 13 colleges and schools offering 191 bachelor’s, master’s, doctoral, and professional degree programs; 2 regional campuses Fall 2012 Total Enrollment = 29,707 Undergraduate = 22,827 Graduate & Professional = 6,880 West Virginia University Libraries

4. WVU Libraries Downtown Library Complex Arts & Sciences; Life Sciences; Foreign Languages Evansdale Library Engineering; Creative Arts; Agriculture and Forestry; Physical Education Health Sciences Library Law Library West Virginia University Libraries

5. THE CHALLENGE West Virginia University Libraries

6. Growth of eJournals As the WVU Libraries purchased more periodicals in electronic formats – ILL department received more requests for articles from eJournals – By 2010, a definite shift towards eJournals, especially in the RapidILL software – Needed a way to identify licensing terms West Virginia University Libraries

8. Interlibrary Loan Processing ILLiad, 2002 - – For both books and articles E-ZBorrow, 2003 – – PALCI – Books only RapidILL, 2007 – – PALCI – Articles only West Virginia University Libraries

9. ILL Services at WVU The four Libraries are located on four different campuses and each Library has its own interlibrary loan staff. – Downtown Library Four ILL staff (~ three FTE) – Evansdale Library Three staff (three FTE) – Health Sciences Library Two ILL staff (two FTE) – Law Library One staff person (~.5 FTE) West Virginia University Libraries

10. eJournal Management at WVU Manage over 40,000 free and paid electronic journal titles using the Serials Solutions ERMS Management dispersed across four departments and two libraries AcquisitionsReference Systems Periodicals Five employees: none with full time duties for electronic journals West Virginia University Libraries

11. The Challenge Then… Show interlibrary loan rights to the ILL staff at the point of need Show the rights within the existing ILL procedure No interpretation of licenses by ILL staff Limited electronic journals staff West Virginia University Libraries

12. THE SOLUTION West Virginia University Libraries

13. It’s Complicated West Virginia University Libraries

14. Steps to Displaying ILL Rights West Virginia University Libraries 1.Find the license 2.Study and interpret the license for ILL rights 3.Complete the ILL licensing terms in Serials Solutions 4.Display to ILL at point of need

15. LICENSES: THE GOOD, THE BAD, THE UGLY West Virginia University Libraries

16. Licenses: The Good West Virginia University Libraries Detailed. No guessing as to meaning.

17. Licenses: the Bad Must print before lending: InterLibrary Loans. Institutional subscribers may fulfill interlibrary loan requests from other institutions in the same country via fax or paper document delivery under National Commission on New Technological Uses (CONTU) of Copyright Works guidelines. Redistribution of Journal content to non-authorized users in electronic or digital format is prohibited without prior publisher approval. (my italics) West Virginia University Libraries Cannot lend:

18. Licenses: the Ugly West Virginia University Libraries Terms are vague or are missing

19. No Negotiated License: Terms and Conditions, Web Pages, eMails, Oh My West Virginia University Libraries

21. License Types in Serials Solutions Negotiated Click Through Manifest Assent Shrinkwrap West Virginia University Libraries

22. Licenses in Serials Solutions Almost eighty fields for terms, but our concentration is on the interlibrary loan terms Templates for major vendors Terms entered for almost 300 licenses representing thousands of journals Interlibrary loan terms choices: ILL General, ILL Secure Electronic, or ILL Electronic (email) Choices for each of these: Permitted, Silent, or Prohibited

23. Electronic Resource Management Initiative: Data Element Dictionary West Virginia University Libraries http://old.diglib.org/pubs/dlf102/dlfermi0408appd.pdf

24. Licenses in Serials Solutions West Virginia University Libraries

25. Licenses in Serials Solutions West Virginia University Libraries

26. How the licensing information appears on the Libraries’ Electronic Journals page licensing information West Virginia University Libraries

27. ILLiad Article Lending Stats Between 2010 and 2013 15,445 articles Both electronic and print formats 61% fill-rate West Virginia University Libraries

28. RapidILL Article Lending Stats West Virginia University Libraries Between 2010 and 2013: 16,075 articles from ejournals – 52-56% fill-rate » Add license information as title is requested 7,979 articles from print – 72-73% fill-rate

29. ILL Process ILL request is received in ILLiad or RapidILL Staff uses eJournals page to check ILL lending rights West Virginia University Libraries

30. If the license doesn’t allow lending from an eJournal RapidILL ILL staff will “unfill” the request and it will move on to the next library in the lending string West Virginia University Libraries ILLiad Will fill the request from the Libraries’ print copy, if available ILL staff may “conditionalize” the request to see if the borrowing library is willing to wait for a paper copy to be mailed

31. Licensing Maintenance Add terms when notified by the ILL staff Update licenses as we become aware of changes Enter licensing terms for new licenses West Virginia University Libraries

32. Requesting Terms: Problem Tickets Managed by our Library Systems Office with other technology problem tickets West Virginia University Libraries

33. Thank you! Linda.Blake@mail.wvu.edu (304) 293-0328 Hilary.Fredette@mail.wvu.edu (304) 293-0318 West Virginia University Libraries