1. The Initiatives of the International Aerospace Quality Group (IAQG)
Presentation updated based on
the meetings in Amsterdam – April
Steve Shepherd
(Rolls-Royce plc)
European Sector Leader
Going to talk about whats probably the most visible part of the IAQGs work- its initiatives, particularly the documents it produces
You may be aware of the Standards that the IAQG produces but the IAQG also produces Guidelines
Many of the initiiatives to produce these documents start off as global activities, others start within one of the IAQG sectors and then move to become world wide documents.

2. ‘In Quality and Safety there’s no competitive advantage’
Aimed at meeting our focus
and objectives:
“...continuously improve the processes used by the supply chain to deliver consistently high quality products...”
“… common aerospace quality standards and requirements…”
“… process of continuous improvement at suppliers…”
‘In Quality and Safety there’s no competitive advantage’

3. Take note of known areas for improvement:
Audits - “Supplier Control” is a significant issue
Variability in the process often lies with the primes
Global Safety - needs a step change in performance
IAQG initiatives are also aimed at adressing these common areas for improvement
Third Party assessment bodies tell us that Supplier Control ……
Attendees at General Assembly meetings like today tell us that Variability ….
And the Authorities tell us that we need a step change ……

4. Our response is to- See the aerospace industry as a global one
Develop common Standards, processes etc
Share/extend best practices
Consistent with Airworthiness requirements
Harmonised positions between Authorities
Use common implementation methodologies
Use common quality standards world-wide
Evaluate the impact & value
+ Fit with our emerging Strategy

5. Strategic Focus Improvement Strategy Relationship Growth Strategy
Quality Mgt System
Process Capability
People Capability
Human Factors
Subtier Supplier Control
Evaluation
Civil Authorities
Space
Defense
Suppliers
Engineering, Sourcing..
IAQG Operating Management System
Member Collaboration
Top Leader Involvement
IAQG Operational Efficiency

6. Six Areas for Focused Improvement
Requirements (Quality Management System)
Value Added Standards & Guides
Process Capability
Supplier development & product introduction
People Capability
Staff & the quality professional
Human Factors
‘human factors’ guidelines and glossary
Sub tier Supplier Control
Industry wide increase in control through globally harmonized Standards
Evaluation
Visibility of quality performance & performance metrics

7. Implementation Timing
Initiatives to Fulfill the Strategy - Maintain – Improve - Innovate
Harmonization
of Tech Specs
Strategic Trend
Longer-term view
Greater emphasis on innovation
Greater total system payoffs
Human
Factors
SubTier Control
Innovate
3D Data
Storage ?
9300/
9034
Risk
Management
For
Suppliers
9134
Evaluation
People Capability
Performance
Metrics
Quality Management
System
Non-deliverable Software
9005
Publishing
Improve
9133
9103
Operating Level
Cert
Operator Self-verification
Done
2D Marking
9132
9162
Process Capability
9104
Doc Ret
9130
9110
9009
< 6 months
Defense
9135
9120
9114
Sector Schemes
9102
Industry managed Other Party Process
> 6 months or study
9107
9013
Maintain
9100
9131
Size implies scale of payoff
Contract Clauses
Direct
Ship
Deliverable Software
9006
Ad hoc
Direct Delivery
Authorization
Sampling
Plans
Current
Near Term
Longer Term
Implementation Timing
Aligned

8. Requirements - Quality Management System
9100- International Aerospace Quality Standard incorporating airworthiness and industry requirements.
Based on and aligned with ISO
Adds ‘aerospace’ expectations
Defines ‘what’ not ‘how to’
International implementation ‘other party’ management process developed (9104) supported by the OASIS database
Common questionnaire (9101)
Aerospace requirements will be unchanged until the next ISO 9000 revision (2008).
I’m sure the best known IAQG Standard is EN 9100
It’s worth mentioning that the 9100 Standards have been translated into numerous different languages for example-
American (wait)
Korean
Portugese
Chinese
Sets the standard

9. Requirements - Quality Management System
Defence requirements (NATO) covered in 9135
Space requirements to be incorporated at next revision of 9100
Quality System Standards/checklists developed and published for repair stations (9110/11) and stockist/ distributors (9120/21)
Qualification of Standard Parts; 9133 ~ international methodology
Internal Audit - Use new ISO19011
I’m sure the best known IAQG Standard is EN 9100
It’s worth mentioning that the 9100 Standards have been translated into numerous different languages for example-
American (wait)
Korean
Portugese
Chinese

10. Process Capability
First Article Inspection; 9102 ~ improves on current individual company requirements and uses common documentation.
Note – FAI Training material available on the web – 40,000 hits in 4 months
Variation Management of Key Characteristics; 9103 ~ a rigorous approach to ensure repeatable, capable manufacturing processes.
A couple of the earlier Standards produced were the first two on this list ….
An update to 9102 is currently being produced to reflect the experience of using the earlier version, to provide guidance material and to take account of First Article Inspections for 3D digital models
More recently EN 9103 was produced …….
All of these Standards are examples of Standards that may not be used by every Company but that provide ‘best practices’ for any Company to use.
9133, the last Standard on this sheet is an example of a Sector approach in this case the qualification of Standard parts produced by AECMA Cert, being harmonised into a global approach.

11. Process Capability Direct Shipment – 9114 – at publication
Direct Delivery Authorisation – 9107 – at publication
2D permanent part making standard - marking, reading & validation; 9132 published – updated to reflect the latest technologies
Software Quality Standards
New standards in production by AAQG;
AS9006 for deliverable s/w - published
ARP9005 for non-deliverable s/w
Sampling Plans; AAQG - ARP9013 – at publication
Internal Audit is an interesting initiative. Initially it was thought we needed an aerospace Internal Audit Standard but when we looked at ISO we found that it covered nost of what was needed so we decided to use the ISO and to add the Product and Process audit aerospace specific requirements into the next update of EN9100
The work on Software Quality Standards is being lmed by ALENIA and builds on a European Technical Requirement- TR 9109 to see if these two American Standards can be nerged into another global best practise.
Very similar is the work on NDT training rerquirements, looking to merge these two European and American documents.

12. Operator Self Verification - AS9162 – at publication
People Capability
Operator Self Verification - AS9162 – at publication
Harmonisation of Global NDT requirements for Personnel training; EN4179/NAS410 - published
Product risk and safety management is an initiative that we’re looking at with our Space friends to put an aerospace flavour to the ISO Standard.
Direct Ship (airline to OEM to Supplier, OEM being responsible for conformance)
and Direct delivery (airline to supplier without any OEM involvement, the Supplier being responsible for conformance) are two current initiatives.
Similarly the storage and retrieval of digital 3D model data and Operator self approval. These three take work originally carried out within the American sector and harmonise it to make it useable world wide

13. Sub-tier Supplier Control
Supplier Control in a Global Environment;
Supplier Risk Assessment – Guideline published
Non-conformance documentation; 9131 ~ common documentation for concessions/ waivers and escapes/disclosures.
Product risk and safety management is an initiative that we’re looking at with our Space friends to put an aerospace flavour to the ISO Standard.
Direct Ship (airline to OEM to Supplier, OEM being responsible for conformance)
and Direct delivery (airline to supplier without any OEM involvement, the Supplier being responsible for conformance) are two current initiatives.
Similarly the storage and retrieval of digital 3D model data and Operator self approval. These three take work originally carried out within the American sector and harmonise it to make it useable world wide

14. Special Processes - Policy
The IAQG support the need for Special Processes to be Certificated through an industry controlled system in accordance with individual customer/supplier requirements.

15. Special Processes - Policy
Benefits of Global Approach
Get worldwide recognition with a single accreditation
Improve the quality level of special processes performed by industry processors
Reduce for the suppliers, the time and workload in receiving Special Process audits
Reduce for each Prime the working load of performing Special Process audits which are performed once for all customers of a supplier
Future Intent - Make progress in harmonization of technical standards and audit practices

16. Other Activities
3D Data Storage and Retrieval; ARP9034/EN9300 in production and harmonisation though 2006
EN 9130 – Document Retention – to be updated with global requirements and subsumed under the Requirements Strategy
Product risk and safety management is an initiative that we’re looking at with our Space friends to put an aerospace flavour to the ISO Standard.
Direct Ship (airline to OEM to Supplier, OEM being responsible for conformance)
and Direct delivery (airline to supplier without any OEM involvement, the Supplier being responsible for conformance) are two current initiatives.
Similarly the storage and retrieval of digital 3D model data and Operator self approval. These three take work originally carried out within the American sector and harmonise it to make it useable world wide

17. Initiatives metrics Implementation status (updated 27 April ’05)
9100 Quality System:
Supplier deployment - 90%
Internal deployment - 92%
9102 First Article:
Supplier deployment - 69%
Internal deployment - 74%
9103 Key Characteristics:
Supplier deployment - 46%
Internal deployment %
Note – numbers impacted by increasing membership

18. ‘In Quality and Safety there’s no competitive advantage’
New Strategy Proposals
- agreed for launch
1. Product introduction process - 1 year programme
The current process (9103) does not emphasise process control and supplier development prior to production. This initiative will study the current aerospace process and other industry processes to aid the development of a new process. This will include current production moving from in-house to supplier and supplier-to-supplier
2. Benefits and use of month programme
Reasons for slow take-up have been studied to help develop a benefit case and training package
3. Supply chain management standard/guide
An overarching document is needed to standardise the supply chain management methods used in our industry including the process for assessing our supplier’s ability to select and manage their suppliers
4. Glossary of terms
Human Factors programmes require communication elements including a good understanding of terminology. An aerospace terminology glossary or dictionary of quality terms used by the IAQG will be progressively developed
5. Reference model for IAQG metrics
Obtain from the OEMs how they measure supplier’s performance in order to create a reference model to be utilized. This action aims to establish a common language to be used by the OEMs.
‘In Quality and Safety there’s no competitive advantage’

19. Implementation Timing
Initiatives to Fulfill the Strategy - Maintain – Improve - Innovate
Harmonization
of Tech Specs
Strategic Trend
Longer-term view
Greater emphasis on innovation
Greater total system payoffs
Human
Factors
SubTier Control
Innovate
3D Data
Storage ?
9300/
9034
Risk
Management
For
Suppliers
9134
Evaluation
People Capability
Performance
Metrics
Requirements
QMS
Non-deliverable Software
9005
Publishing
Improve
9133
9103
Operating Level
Cert
Operator Self-verification
Done
2D Marking
9132
9162
Process Capability
9104
Doc Ret
9130
9110
9009
< 6 months
Defense
9135
9120
9114
Sector Schemes
9102
Industry managed Other Party Process
> 6 months or study
9107
9013
Maintain
9100
9131
Size implies scale of payoff
Contract Clauses
Direct
Ship
Deliverable Software
9006
Ad hoc
Direct Delivery
Authorization
Sampling
Plans
Current
Near Term
Longer Term
Implementation Timing
Aligned

20. ‘In Quality and Safety there’s no competitive advantage’
Strategy Leaders Review
- An Integrated Strategy
IAQG purpose:
Implement initiatives that make significant improvements in quality and reductions in cost throughout the value stream by establishing and maintaining dynamic cooperation, based on trust, between international aerospace companies
IAQG Strategy framework to achieve the purpose:
Integrated Roadmap of Prioritised Initiatives:
‘In Quality and Safety there’s no competitive advantage’

21. Good Progress….
A tremendous opportunity for us all- Operators and Airframers.
The whole Supply Chain will benefit from-
Safety and quality improvements
Waste and cost reductions
Consistency and clarity of approach, requirements and documentation
Reduction in multiple oversight audits
Improved relationships

22. Good Progress….
Very strong international co-operation and determination to drive forward
Still lots more to do!!!

23. Questions?