1. Library Collaboration: what makes it work? Murray Shepherd Waterloo, Canada IATUL, Krakow, June 2004

2. Where is Waterloo?

3. Definitions Cooperation Cooperation Coordination Coordination Collaboration Collaboration

4. Factors that help Collaboration 1. Need and Benefit 2. Positive Attitude 3. Communication 4. Vision, Mission, Goals 5. Resources – Financial, human & Leadership 6. Community Development

5. Needs Example: A library might need an integrated online system, a storage facility for little used library materials, or, to purchase an expensive microform set or an online database. Example: A library might need an integrated online system, a storage facility for little used library materials, or, to purchase an expensive microform set or an online database.

6. Benefits more can be accomplished by working together more can be accomplished by working together greater benefit accrues to the user community by pooling resources in a formal structure greater benefit accrues to the user community by pooling resources in a formal structure benefits are not only economic; they can also be related to the informational, educational, cultural and social needs of the clientele and the partners benefits are not only economic; they can also be related to the informational, educational, cultural and social needs of the clientele and the partners

7. Vision, Mission & Goals participants need to have the same expectations, leading to a mission, objectives and to joint strategies participants need to have the same expectations, leading to a mission, objectives and to joint strategies goals will generate enthusiasm and a willingness to solve problems collectively goals will generate enthusiasm and a willingness to solve problems collectively sessions on vision and mission building with a facilitator may be necessary sessions on vision and mission building with a facilitator may be necessary

8. Positive Attitude mutual respect and trust mutual respect and trust understand agendas, interests, expectations, incentives understand agendas, interests, expectations, incentives compromise, no rigid rules compromise, no rigid rules building relationships takes time building relationships takes time

9. Positive Attitude Who needs to be involved? Who needs to be involved? The discovery of self interest The discovery of self interest Honesty and integrity, mutual trust and respect bring dividends Honesty and integrity, mutual trust and respect bring dividends Disagreement will occur, usually from misunderstanding - leadership and compromise is key to resolving differences Disagreement will occur, usually from misunderstanding - leadership and compromise is key to resolving differences

10. Communication 1. Upwards Immediate superiors, managers and the library’s oversight bodyImmediate superiors, managers and the library’s oversight body 2. Within The people who are going to make the collaboration workThe people who are going to make the collaboration work

11. Communication 3. Among Regular meetings among the principal agents of the collaborationRegular meetings among the principal agents of the collaboration 4. With the User Community Develop formal and informal ways to inform library clientele of the advantages and benefits of the collaborationDevelop formal and informal ways to inform library clientele of the advantages and benefits of the collaboration

12. Resources 1. Financial early collaborative ventures should realise short-term cost savingsearly collaborative ventures should realise short-term cost savings 2. Human expensive in the beginningexpensive in the beginning 3. Leadership fairness, good process skills, a credible presence, and knowledge of library practicesfairness, good process skills, a credible presence, and knowledge of library practices

13. Community Development 1. library leadership consciously enables library staffs to focus on user needs 2. local need is still real and immediate 3. underestimate the difficulty of collaboration 4. improved services and collections access for libraries users

14. SUMMARY Successful collaboration requires that Library leaders understand their organizations in order to ensure a positive response from staff to the necessary organizational change Successful collaboration requires that Library leaders understand their organizations in order to ensure a positive response from staff to the necessary organizational change Change can be implemented successfully only with significant awareness of and sensitivity to existing culture Change can be implemented successfully only with significant awareness of and sensitivity to existing culture

15. positive attitudes toward the collaborative effort and the associated organizational change, can best be generated by beginning with a inclusive exercise to articulate vision and mission and to establish goals positive attitudes toward the collaborative effort and the associated organizational change, can best be generated by beginning with a inclusive exercise to articulate vision and mission and to establish goals Library leaders must be sensitive to prevailing and evolving attitudes among staff members. One or more sessions with a credible and respected facilitator may prove necessary to develop or maintain a positive attitude among staff members. Library leaders must be sensitive to prevailing and evolving attitudes among staff members. One or more sessions with a credible and respected facilitator may prove necessary to develop or maintain a positive attitude among staff members.

16. Frequent, open communication is essential to the continuing success of a collaborative relationship. Library leaders must work to keep both staff and senior university administrators apprised of ongoing activity, and to keep one another apprised of relevant activity within each individual member institution Frequent, open communication is essential to the continuing success of a collaborative relationship. Library leaders must work to keep both staff and senior university administrators apprised of ongoing activity, and to keep one another apprised of relevant activity within each individual member institution Library leaders must remain focussed on staff needs and attitudes. The new collaborative community must be developed without adversely affecting the collaborators existing communities. Library leaders must remain focussed on staff needs and attitudes. The new collaborative community must be developed without adversely affecting the collaborators existing communities.

17. “Coming together is a beginning; keeping together is progress; working together is success.” – Henry Ford

18. THANK YOU Murray Shepherd Waterloo, Canada