1. Do You Know ???

2. What is TBEM? Do you Know….
TATA BUSINESS EXCELLENCE MODEL (TBEM) is a quality framework that advocates continual improvement in business processes and results. It is a basis for conducting organizational self assessments and for giving feedback to applicants (Mjunction services ltd.).
Role of TBEM :
To help improve organizational performance practices, capabilities and results.
To facilitate communication and sharing of information on best practices among organization’s of all types.
To serve as a working tool for understanding and managing performance and for guiding organizational planning and opportunities for learning

3. What are the Core values of TBEM
Do you Know….
Visionary leadership
Customer driven Excellence
Organizational and personal learning
Valuing workforce members and partners
Agility
Focus on the future
Managing for innovation
Management by fact
Societal Responsibility
Focus on results and creating value
Systems perspective
Core values
Core Values lead to Processes

4. What are the different Process Categories of TBEM?
Do you Know….
Organizational Profile
Category 1 – Leadership
Category 2 – Strategic Planning
Category 3 – Customer Focus
Category 4 – Measurement, Analysis and Knowledge management
Category 5 – Workforce Focus
Category 6 – Operations Focus
Processes lead to Performance Results

5. What are the categories of Performance Results?
Performance Result Categories are :-
Customer Focus Results
Product and Process Results
Leadership and Governance Results
Financial and Market Results
Workforce Focused Results

6. What is the TBEM Burger?
Do you Know….

7. The TBEM Burger explained
These processes lead to Business Performance Results which are shown in category 7
Categories 1 to 6 elaborate on Business processes under different heads. These processes arise from the core values of TBEM

8. Correlation between Core Values, Processes and Results
Do you Know….
Processes
Business Performance Results
Core values/Concepts

9. What are the Score Bands of TBEM
Do you Know….
JRDQV is a coveted Quality Award given to companies crossing the 650 mark
651 – 750: Industry Leader
751 – 875: Benchmark Leader
876 – 1000: World Class Leader
Excellent
351 – 450: Early Improvements
451 – 550: Good Performance
551 – 650: Emerging Industry Leader
Average
MJ- 486
Beginning
0 – 250: Early Development
251 – 350: Early Results

10. The four factors of processes are :
TBEM evaluates a business based on two dimensions - Processes & Results
A Process refers to the methods used by an organization to create a product or service for a customer. Processes involve people, machines, tools, techniques, materials and improvements in a defined series of steps.
The four factors of processes are :
Processes
Approach
Deploy
Learning
Integration

11. Results
Results refer to the organizational outputs and outcomes of implementing processes. The four factors used to evaluate results are :
Results
Levels
Trends
Comparisons
Integration

12. Steps toward mature processes
Reacting to problems – operations are characterised by activities rather than processes and are largely responsive to immediate needs or problems
Early systematic approaches – Operations are being conducted by processes with repeatability, evaluation and improvement. Strategy and quantitative goals are being defined
Aligned approaches – Learnings from one process are shared and there is coordination between organisational units. Processes address key strategies and goals of the organisation.
Integrated approaches – Efficiencies across units are sought and achieved through analysis, innovation and sharing of information and knowledge. Processes and measures track progress on key strategic and operational goals

13. TBEM
Organization Profile

14. What is Organizational Profile?
The Organizational Profile is a snapshot of the organization, the key influences on its operations, and the Key challenges faced.

15. Elements of Organizational Profile
Broadly, Organizational Profile talks about two things:
Organizational Description
Organizational Description talks about key organizational characteristics
Organizational Situation
Organizational Situation talks about organization’s strategic situation.
Environment
Relationships
Competitive
Environment
Strategic Context
Performance Improvement Systems

16. Organizational Description
It has two components:
Organizational Environment & Organizational Relationships
Organizational
Environment
Product Offerings
Vision & Mission
Workforce Profile
Assets
Regulatory Requirements
Product offerings – Organization’s main products, mechanism to deliver products
Vision & Mission – The distinctive characteristics of Organizational culture . Stated purpose and core competency, safety and Climate change.
Workforce Profile – Employee groups and segments – their educational levels, key elements that engage them in accomplishing vision and mission.
Assets – major facilities, technologies, and equipment.
Regulatory Requirements – Regulatory environment under which organization operates. Applicable occupational health and safety regulations; accreditation, certification or registration requirements.

17. Organizational Description
Relationships
Structure
Customers & Stakeholders
Suppliers & Partners
Organizational Structure – Structure and Governance System, Reporting relationships among governance Bard, Board Committees, Senior Leaders and parent organization
Customers and Stakeholders – The market/geographies in which an organization operates. The key market segments, customer groups and Stakeholder groups; their key current and emerging requirements and expectations.
Suppliers and Partners – Key types of suppliers, partners and collaborators. The role these suppliers, partners and collaborators play in the production and delivery of Key products.

18. Organizational Situation
Competitive Environment – Relative size and growth in industry, key changes which affect this position and key sources of comparative and competitive data
Strategic Context - Organization’s key business, operational, societal responsibility, and human resource Strategic challenges and advantages.
Performance Improvement system – The key elements of your performance improvement system, including your evaluation, organizational learning and innovation processes.

19. MJ Mission
mjunction makes the world a better place everyday, creating robust and sustainable supply chains by bringing in more efficiency and transparency, disintermediating value destroying middlemen and delivering desired outcomes to stakeholders, always.
MJ Vision
mj will be customer-focused, technology-driven and innovative as it charts its progress over the next five years. It will seek to create value for its customers whilst consistently achieving a YoY growth of 25%.

20. Watch out…
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