1. Chapter 15 Creating and Managing the Future

2. Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 2 Purpose and Overview Purpose –To demonstrate that health services organizations can influence their environment and create a future

3. Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 3 Purpose and Overview Overview –The Organization and the Environment –Individuals and Groups within the Organization –The Managerial Role

4. Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 4 The Organization and the Environment Health services organizations operate in a complex and unpredictable environment

5. Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 5 The Organization and the Environment The future centers on organization's ability to adapt to divergent demands –Innovation –Management of external dependencies –Ability to restructure relationships

6. Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 6 The Organization and the Environment

7. Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 7 Individuals and Groups within the Organization Organizations functions within an environmental context Groups and individuals function within an organizational context

8. Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 8 Individuals and Groups within the Organization

9. Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 9 The Managerial Role Environmental Implications for Managers: –Managing an organization  Managing a market or network –Managing a department  Managing a continuum of care

10. Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 10 The Managerial Role Environmental Implications for Managers: –Mentality of coordinating services  Actively managing/improving quality –Simple environment  More complex setting and mix of needs

11. Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 11 The Managerial Role

12. Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 12 Preparing Future Managers Core curriculum reform Quality partnerships between university and practice personnel –Experiential learning opportunities –Middle-management congresses –Executive-in-residence –Multidisciplinary team leadership forums –Collaborative research efforts

13. Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 13 Preparing Future Managers Stage career competency and professional development –Transformational “Visioning, energizing, and stimulating a change process that coalesces communities, patients and professionals around new models of health care and wellness”

14. Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 14 Preparing Future Managers Stage career competency and professional development –Executional “translating vision and strategy into optimal organizational performance” (NCDHL,2004)

15. Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 15 Preparing Future Managers Stage career competency and professional development –People-oriented “involves creating an organizational climate that values employees from all backgrounds and provides an energizing environment for them…”

16. Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED. 16 Preparing Future Managers Management for clinical professions Distance learning opportunities