1. “Issue Identification and Solution Proposals” by Tracy S. Hutcherson Problem Solving

2. Tracy S. Hutcherson Army: Airborne Combat Medical Noncommissioned Officer, 8 ½ years Army-wide, Better Opportunities for Single Soldiers (BOSS) Representative, served 117,000 plus Soldiers College: Central Carolina Community College, A.A. & A.S. with Honors North Carolina State University, Microbiology and Genetics Environmental Microbiology & Bioremediation Lab Technician Organizations and Experience: North Carolina Community College Student Government Association (N4CSGA), served 700,000 plus Students, Vice President NCSU Senior Senator NCSU Chapter of Golden Key International Honour Society, President

3. Topics What is an issue? What is a concern? What is a priority? What is a demand/mandate? What is a requirement? Identification of Issues Proposal of Solutions Impact of Proposals Follow Up & Evaluation

4. What is an Issue? A point or matter of discussion, debate, or dispute A matter of public concern A misgiving, objection, or complaint The essential point or crux A culminating point leading to a decision

5. What is a Concern? To be of interest or importance to To engage the attention of or involve To cause anxiety or uneasiness in A matter that relates to or affects one Regard for or interest in someone or something

6. What is a Priority? Status established in order of importance or urgency Precedence, especially established by order of importance or urgency An authoritative rating that establishes such precedence A preceding or coming earlier in time Something afforded or deserving prior attention

7. What is a Demand/Mandate? Demand: To ask for urgently or peremptorily To claim as just or due To ask to be informed To require as useful, just, proper, or necessary An urgent requirement or need Mandate: An authoritative command or instruction An order issued A contract by which one party agrees to perform services

8. What is a Requirement? Something that is required A necessity Something obligatory A prerequisite Imperative or authoritative command Essential condition Needed or necessary

9. Identification of Issues Chief concerns Who is interested in the issue and the threshold of concern Magnitude Prevalence Duration and frequency Risks Precedent

10. Proposal of Solutions Problem Define Scope Too broad? Causes rather than issues Outside of organization control Proposal

11. Impact of Proposals $ to Implement Manpower needed Change of rules and regulations Etc.

12. Follow Up & Evaluation Was the solution implemented Was the solution appropriate Did the solution work Are there changes needed Should the issue be re-examined at a later time Was the scope too broad Did the solution cause problems Can this solution be implemented by other organizations

13. Tracy S. Hutcherson Email: tshutche@unity.ncsu.edu Web page: www.ncsu.edu/stud_orgs/golden_key/index.php