1. Kari Lämsä Helsinki City Library

2. Library 10 in a nutshell Located in the Main Post Building
Opened April 1, 2005
Open 78 h/wk
Customers 2 000/day
Collection
Recorded works
Workstations 40
Floor space 1000 m²
A Combination of Music and Information Technology
Kuva kirjasto ulkoa

3. Customers Visitors per month app. 50 000 Ages 15-30 60 %
Percentage of customers that are male 60 %
Second biggest group are over 50 years old women

4. Service and info points
Along the main avenue
Visual contact with each other
Easily approachable for customers
Convenient for staff to exit
Positioned for side by side guidance

5. Stage Concerts, performances and panel discussions Exhibitions
Multimedia displays
Mobile furnishings
Acoustic interior
PA-equipment
Lighting system
Online broadcasting

6. All kinds of events Movies Gigs DJ Discussion sessions Game-sessions
Interviews
Video recording events
Broadcasting video & audio online

7. Do you want to be something?
Do you want to be musician?
Do you want to be actor?
Do you want to be TV host?
Co-operating with Job Centre

8. Studios: recording, audio, video
Customers can come to the library to
play, record and edit their own music,
spoken word and videos.
Customers can save their recordings
to their own Media Card for public
use.

9. The laptop club - learning together
Once a week - every week
Every week a new subject to learn
Topic chosen by club members
Learning together- helping each other

10. Laptop classroom topics
How to use Skype?
What is Vista?
What is Facebook?
How to use a digital camera?
How do I book a trip from the internet?

11. Everyday digital media
Local library
Media days
Professional
knowledge
Fun Fun Fun!
Music
Everyday digital media

12. From reading room to working room
Space and equipment for creating, displaying and publishing media
Wlan-connections to various databases
Moveable tables and plugs for laptops

13. Work how you want

14. Staff Average age under 35 All together 28 Males 19 Library manager
Staff manager
IT planner
IT specialist
Media assistant
Music librarians
Events organizer
Library assistants
Apprenticeship students
Non-military service
Students as covers and trainees

15. Staff’s skills Everyone capable of basic duties
Everyone need not be an expert at everything
Special capabilities exploited for customer service
80 % Schooled in library studies
work = hobby

16. Independent staff Shared duties: Staff manager and work shifts Events
Marketing
ICT
Collections and acquisitions
Training and process introduction
Each area of responsibility has its own
pair or team of staff members
A director follows work, does not control it
A director is not a captain but a pilot

17. Staff training and schooling
Process introduction is planned and staff contributes according to their skills
New workers are introduced to staff and learn their skills
Staff train and teach each other
Training done in small groups
Everyone may partake in training
Basis of staff training: need AND willingness
Not only what needs to be learned, but what staff wants to learn
Director makes sure that all necessary skills are held by staff

18. Sharing skills
Special skills and competencies are shared with the entire city library
(ICT equipment, music information searches, media know-how )
Use of specialists from different fields and learning institutions
Staff is involved with work groups of the entire city library
Staff has special tasks, such as guiding our international visitors
Responsibilities delegated to younger staff
Tasks are given to those that can and will, not by seniority

19. Project fulfillment Project training for staff
Staff do the planning and prepare time frames
Director actively follows, but does not control
Mistakes are not dangerous

20. In cooperation with customers
Customers participate in organizing exhibitions, events, and concerts
Cooperation with students and other learning institutions
Cooperation with organizations and hobby groups
Capitalize on feedback and questionnaires, but daily contact between customers and staff are often more fruitful

21. New tasks of staff Web 2.0 –trainer Media assistant Studio engineer
Promoter
Sound editor, camera-man, lighting technician
Radio journalist
Roadie

22. The library is a work, not a family
Library management is the management of work
A director is aware of staff's personal needs and affairs, but does not become involved in them
A spirit of “Us" is still important to have

23. Library 10 motto: When other libraries just start
planning, we have already
made mistakes!

24. Library 10 is Library service point in the city center
Flexiple learning and working environment
Place for creating, displaying and publishing culture
Public city space