1. Ir. Muhril Ardiansyah, M.Sc., Ph.D.1 Computer Hardware

2. Ir. Muhril Ardiansyah, M.Sc., Ph.D.2 http://misuisu.wordpress.com/

3. Ir. Muhril Ardiansyah, M.Sc., Ph.D.3 Learning Objectives:  Identify the major types and uses of microcomputer, midrange, and mainframe computer systems.

4. Ir. Muhril Ardiansyah, M.Sc., Ph.D.4 Types Of Computer Systems Examples of computer system categories: 1. Microcomputer systems: personal computers, personal digital assistants, etc. 2. Midrange systems: network servers, web serves, etc. 3. Mainframe systems: enterprise systems, supercomputers, etc.

5. Ir. Muhril Ardiansyah, M.Sc., Ph.D.5 Technical Note: The Computer System Concept Central Processing Unit Control Unit: interprets instructions and directs processing Arithmetic Logic Unit: performs arithmetic operations and make comparisons Special Purpose Processors Cache Memory Primary Storage (Memory): storages data and program instructions during processing Output Devices: communicate and record information Visual display unit, printer, etc. Input Devices: enter data and instructions into the CPU Keyboard, Mouse, Touch Screen, etc.

6. Ir. Muhril Ardiansyah, M.Sc., Ph.D.6 Input Technologies:  Pointing devices (electronic mouse; a trackball; a pointing stick; touchpad; touch screens; pen based computing)  Speech recognition system  Optical scanning  Other input technologies (magnetic stripe; smart cards; digital cameras)

7. Ir. Muhril Ardiansyah, M.Sc., Ph.D.7 Output Technologies:  Video output (video monitors; liquid crystal displays)  Printed output (inkjet printers; laser printers)

8. Ir. Muhril Ardiansyah, M.Sc., Ph.D.8 Peripherals For A Business PC PERIPHERALS CHECKLIST  Monitors (bigger is better)  Printers (laser printers/color inkjet printers)  Scanners  Hard disk drives (bigger is better)  CD and DVD drives  Backup systems (essential)

9. Ir. Muhril Ardiansyah, M.Sc., Ph.D.9 Real World Case 3 Delta Airlines: The Business Value Of Customer Self Service Kiosks For travelers, the best trips are fast and hassle free, with limited time spent at the airport. That’s why Atlanta based Delta Air Lines Inc. teamed up with its technology subsidiary, Delta Technology Inc. to deploy hundreds of self service check in kiosks at airport across the country, with a goal of speeding travelers to their destination. There are now 449 kiosks installed at airports in 81 US cities. The kiosks had been part of Delta’s multiyear business plan, but when airport increased security in the wake of the September 11 terrorist attacks and the amount of time customers spent waiting in line grew longer, the airline decided to accelerate the project.

10. Ir. Muhril Ardiansyah, M.Sc., Ph.D.10 Real World Case 3 Delta Airlines: The Business Value Of Customer Self Service Kiosks (continued) The kiosks help customers shave 5 to 15 minutes off the time they have to stand line. Passengers can use the kiosks to check in for their flights, get boarding passes for originating or connecting flights, select or change seats, request to stand by for an upgrade, check baggage, and change flights. From the business side, the kiosks are the cornerstone of a broader airport strategy to offer customers more control. The self service kiosks are really networked special purpose microcomputer terminals, featuring video touch screens as the primary user interface, a built in high speed thermal printer for

11. Ir. Muhril Ardiansyah, M.Sc., Ph.D.11 Real World Case 3 Delta Airlines: The Business Value Of Customer Self Service Kiosks (continued) Printing flight itineraries and boarding passes, and a magnetic stripe card reader to read customer’s airline and credit cards.

12. Ir. Muhril Ardiansyah, M.Sc., Ph.D.12 Real World Case 3 Delta Airlines: The Business Value Of Customer Self Service Kiosks (continued)  What computer system technologies and functions are included in self service kiosks? What other technologies should be provided? Why?  What is the customer value of self service kiosks for airline check ins? What other services should be provided?  What is the business value of self service kiosks in the airline industry? Do self service kiosks give airlines a competitive advantage?

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