1. The How, Why & When of the Quality Management SIG at the ASUG Annual Conference and Beyond

2. 1) Receive an overview of org structure, and understand networking and volunteer opportunities. 2) Gain an improved understanding of the ASUG => SAP influence process and the importance of your support. 3) Learn about our fall conference and have the opportunity to influence that. 4) We will harvest the content for Wednesdays QM open forum with your: Discussion questions, Influence topics, and Fall Conference Suggestions. Expected Outcomes:

3. Agenda: Overview of Org Structure, Group Networking and Involvement Opportunities, ASUG Influence Process, QM Survey Results Fall PLM - QM Conference

4. How: Group Structure PLM Quality Management Environmental, Health & Safety Plant Maintenance Product Data Maintenance Service Management Project Systems Management Engineering and Construction

5. How: Group Leadership Joe Fortescue PLM Group Chair Ray Tucker PLM Influence Chair QM SIG Chair Dan Carlson JoEllen Fiorvante PLM Program Coordinator QM SIG Program Chair Jeff Fox Ad hoc Influence Committee

6. How: Group Involvement Educate –ASUG Education: Webcasts, Teleconferences, Symposiums, ASUG Forums, Speakers Bureau, –Conferences: ASUG Annual Conference & Vendor Fair, PLM Fall Conference Network –asug.com, –ASUG Education: Webcasts, Teleconferences, Symposiums, ASUG Forums, ASUG Annual & Conference & Vendor Fair, PLM Fall Conference Influence –The ASUG Influence Model: Influence Councils –ASUG Education: ASUG Forums, ASUG Annual Conference & Vendor Fair, PLM Fall Conference

7. Why: What a Group Offers ASUG Special Interest Groups provide members direct access to: –Colleagues with similar interests and workplace challenges –SAP representatives and resources –Year-round community offering educational, networking and influencing opportunities via asug.com –SIG specific e-mail notifications and updates

8. Why: Group Volunteers Our success is made possible due to your energy and efforts. Volunteer to: –Obtain the most benefit from your company’s membership –Expand your network of contacts –Be acknowledged as an expert in the SAP community –Be recognized within your company by ASUG

9. Register via asug.com Topics Suggestions for the Forum: When: Planning for the Forum

10. Overview of influence process: by Ray Tucker, PLM Influence Chair Influence Overview:

11. Overview of influence process: What are your Top Priorities for SAP Influence? Influence Overview:

12. ASUG QM Survey:

20. Survey Discussion: What is your opinion? - The main reason for not attending conferences is “Other”, what does that mean?

21. When: Mark Your Calendars! 2003 ASUG PLM - QM Fall Conference 2 - 7 November 2003 Phoenix, Arizona Call for Speakers available NOW! Visit http://www.asug.com/events/asug2003/ for more information.

22. Current Conference Hot Topics: Inspection Processing Notification Processing Gage Calibration/Test Equipment Management QM Orders, Cost of Quality Sample Management, Stability Studies COA’s (Certificate of Analysis), w/ Advance Ship Notification Traceability and Retrieval Vendor Evaluation Audit Management QM Enhancements (User Exits, Screen Exits, Workflow, Web portals) Reporting What can you Present on?

23. Question and Answer Keep abreast of current changes at asug.com For Group questions, contact ASUG at groups@asug.com or 312.321.5142

24. Thank you for attending! Please remember to complete and return your evaluation form following this session. Session Code: #3909