Strategic Planning For Electronic Government

Strategic Planning For Electronic Government
Dr. Khalid M. Al-Tawil Director General, National Information Center (NIC), Ministry Of Interior Ack. : Mr. Abdullah Al-Tamimi, Planning Dept., NIC

Outlines What is an Electronic Government? Phases Principles Benefits
Driving Forces Planning Barriers & Failure Factors Success Factors Recommendations Dr. Khalid Al-Tawil, NIC

What is an E-Government?
Definition: E-Government is the transformation of public sector internal and external relationship through Internet-enabled operations, information and communication technology in order to optimize government service delivery and governance. Source: Gartner Research Dr. Khalid Al-Tawil, NIC

What is an E-Government? (Cont.)
E-Governance Digital Society Non -Digital Society E-Government is about transforming relationship than about technology E-Government requires new architectural sourcing and planning approaches E-Governance is the development, deployment and enforcement of the policies, laws and regulations necessary to support the functioning of e-government. Digital society: society or community that is well advanced in the adoption integration of digital technology into daily life at home, work, and play. Digital Divide: not everyone in the community has access to the Internet. Dr. Khalid Al-Tawil, NIC

E-Government is about Services Access People E-Business
One-stop Services Non-stop Services Any-stop Services Access People E-Business Services (government becoming more service- oriented and customer-focused; decentralizing city services.) Access (Providing remote access to service and information 24 hours a day / 7 days a week People (Citizen, Business, Employees, Vendors, Press, Politicians) E-Business Becoming part of doing business in public sector. Re-engineering business processes this can only be strategically implementation enterprise automation systems that can easily share information and pass data between departments. Transforming organizations: e-government leverages many different information technologies, not just the Internet. Dr. Khalid Al-Tawil, NIC

E-Government is about(cont.)
Transforming organizations Individuals/Citizens: Government-to-citizen (G2C) Businesses: Government-to-Business (G2B) Intergovernmental: Government-to-Government (G2G) Government-to-Employee (G2E). Intra-governmental: Internal Efficiency and Effectiveness (IEE) Transforming organizations: e-government leverages many different information technologies, not just the Internet. Dr. Khalid Al-Tawil, NIC

Four Phases of E-Government
Competition Confidentiality/privacy Fee for transaction E-authentication Transaction Skill Set Changes Self services Portfolio mgmt. sourcing Increased Business Staff Business Process Re-eng. Relationship Mgmt On-line Interfaces Channel Management Legacy Sys. links with Security Information access Secure Com. Network 24 X 7 Infrastructure Funding stream allocation Agency identity Big browser Transformation Job structures Relocation/telecom. Org. Performance accountability Privacy reduces Multiple-Program skills Integrated services Change value chain New Business processes/Serv. Change Relationship (G2G, G2B, G2C, G2E) New Applications New Data Structures New Standards New Interfaces Strategy/Policy People Process Technology Fee for info. Public response Interaction Content mgmt Increased support staff Governance Knowledge mgmt. Content mgmt.: Metadata Data synch. Search (S/R) Approval level Public domain Presence Existing Staff Streamline processes Web Site On-line Contents Presence: establish a presence on the Web. This requires contents and maintenance. Since static Web sites get ignored, there must also stuff and procedures to introduce new material and keep the site fresh. Interaction: documents and data files must be indexed. Public domain issues need to be addressed. The site needs a search engine. Transaction: payments and privacy are the orders of the day. Interfaces with legacy systems become more important. At this point, a shared infrastructure becomes important. Transformation: this escalates until the system must be transformed with new applications and practices. Source: Gartner Research Dr. Khalid Al-Tawil, NIC

E-Government Principles
Accessibility Citizen Services E-Business Processes Partnerships with IT Trust / Security Trust: e-government will ensure the privacy and security of information and transactions while preserving the integrity of open government. Accessibility: accessibility of e-government will be a priority so that all citizens can enjoy the benefits of this additional channel of service delivery. Citizen focus: e-government will improve services to the public. Practicality: e-government systems will be developed based on sound business reasons. Partnerships: strategic partnerships will be encouraged and forged across city, government for all e-government initiatives. Dr. Khalid Al-Tawil, NIC

E-Government Benefits
Provide better service delivery Improve access to information Reduce operating costs Increase accountability Increase public participation Increase compliance permits and licensing Develop new sources of revenue Provide better service delivery -Deliver services more accessibly, conveniently, responsively, and efficiently. -Improve quality of life. -Promote economic development. Improve access to information Reduce operating costs -Streamline transactions and internal processes. -Reduce labor required for repetitive tasks - free up staff for more productive functions. -Cut resource consumption. Increase accountability Increase public participation Increase compliance permits and licensing -Provide better access to information about all requirements -Simplify payment and permitting transactions -Allow access anytime, anywhere Develop new sources of revenue sources through E-Gov. -Convenience fee-for-service -Fees for special requests for certain types of data Benefits difficult to quantify -Qualitative benefits such as enhanced convenience -Benefits may not be realized for a few years. Dr. Khalid Al-Tawil, NIC

E-Government Benefits(cont.)
Reduce overlap and redundancy Streamline activities and productivity Producing required reports E-Gov. initiative eliminate unnecessary redundancy: E-Gov. initiative eliminate unnecessary redundancy, while improving service quality by simplifying processes and unifying agency islands of automation. producing required reports: Citizens, businesses, and government should be able to file required reports without having hire accountants and lawyers. Reduce overlap and redundancy to make it easier for citizens to get services and to reduce costs. E-Gov. initiative eliminate unnecessary redundancy, while improving service quality by simplifying processes. E-Gov. offers the opportunity to streamline activities, improving productivity by enabling agencies to focus on their core competencies and mission requirements. Dr. Khalid Al-Tawil, NIC

E-Gov driving forces Growth of the Internet Households
More than 600 million people will have accessed the Internet by year’s end IDC predicts that 80 percent of the people in the U.S. will use the Internet at least once a month by 2006 Growth of the Internet Households By year’s end, > 600 million households allover the word ¹ Source: KACST. ¹Source: IDC. Dr. Khalid Al-Tawil, NIC

E-Gov driving forces (Cont.)
It is widely believe that there a large number of domain names registered outside the kingdom mainly in the United States Growth of Domain names .sa Domain names A large number of domain names registered outside the Kingdom Source: KACST Dr. Khalid Al-Tawil, NIC

Sales of IT Hardware, Software, and Support services in the Arab Middle East Million $ Internet access tariffs are going down (competitive market) Growth in IT Industry and Increase in IT Expenditure Source: Pyramid Research 2000 Dr. Khalid Al-Tawil, NIC

IT Expenditure in KSA Million $ KSA one of the greatest Arab countries in IT Expenditure Source: IDC Dr. Khalid Al-Tawil, NIC

IT Spending as a Percent of Nominal GDP
Saudi IT spending is approximately 1.6% 2002 Global E-commerce spending > $1 Trillion¹ Source: GMV 1H01. ¹Source: Global Reach. Dr. Khalid Al-Tawil, NIC

Percent of people online by languages 300 million Arabic Speakers; only 5 million of them use the Internet. According to Microsoft’s estimates, Hotmail has 2.3 million registered users in the Arab world. 300 million Arabic Speakers Only 5 million of them use the Internet GDP 678 ($B) 1.6% of world economy Source: Global Reach Dr. Khalid Al-Tawil, NIC

E-Government Planning
The reason for doing a Strategic Plan Guideline for Management and IT department individual short and long-term plans. Serve as the principal working document for management to meet the present and future needs of government services. The reason for doing a Strategic Plan The concept of strategic E-government planning is defined as the process of establishing goals and objectives, and developing detailed plans to ensure that the strategies are implemented. Management and IT department can use the Strategic plan as a guideline for their individual short and long-term plans. It can serve as the principal working document for management to meet the present and future needs of government services. Dr. Khalid Al-Tawil, NIC

E-Government Planning (cont.)
Vision : e-community Goals & Objectives Prioritization Policy Consistency Documentation Rational decisions E-Gov. Vision The vision of E-government should not end with only government services, but includes community services. Adding more value to E-government services requires the inclusions of the schools, non-profit organization, service providers and agencies, special districts, and business community. E-government could really be termed e-community, and must from it’s inception, include collaborative public sector and private sector partnerships to attain real success and deliver true to the citizens. Characteristics included in any the strategic plan: -Overview : top-down view. Don’t use detailed tool (e.g. normalization for data analysis), is is very good tool in itself but completely inappropriate for top-down view needed in strategic planning. -Consistency: consistent between the various stages of process, and any earlier strategy deliverables. -Communication: one of the major reasons for using a standard approach is to facilitate communication between team members and the business community. -Documentation: the hard deliverables of the process are reports and business and portfolio models. -Rational decisions: these decisions should be made at logical and clearly defined checkpoints, which break the whole process up into easily comprehended units of work, and prevent wasting time on unwanted deliverables. Dr. Khalid Al-Tawil, NIC

Strategic view includes: Social Technical Economic Political E-business (e-payment gateway, PKI, …) Strategic view of E-Government includes: Social: [Self-service, Technological savvy, Workforce change, Population change] Technical: [Communication infrastructures, Standards] Economic: [Growing base, Growing impact of IT, Decreased government spending, Increased government spending] Political: [Mandates, Private sector success] Environmental: [clear industry, Location independent] To accomplish a reliable infrastructure & efficient and effective use of the Internet, the plan proposes establishment and improvement of e-Business facilities such as upgrading of the Government information Infrastructure (GII), establishment of a certification authority & Public Key Infrastructure (PKI) encryption system, the establish of e-payment gateway, and reliable postal addresses for residences/businesses. Dr. Khalid Al-Tawil, NIC

Goals & objectives: Changes dept. culture. Responsibilities & Accountability. Supporting IT. Timetable. Successful accomplishment of the plan’s strategic goals and objectives will require: - major changes in department’s culture - how people carry out their responsibilities -the supporting IT infrastructure and systems Dr. Khalid Al-Tawil, NIC

Prioritization: Efficient and convenient services. Easy access & use. Infrastructure. Privacy and Security. Determining strategic prioritization, Activities: ·Making service more efficient, fast, interactive, and convenient. ·Ensuring access technology ·Providing technology education: educating political leaders and senior managers on e-government is high priority as well as educating users on this technology. ·Infrastructure and Communication ·Privacy and implementation of security features ·Governments hold some of the most sensitive information there is about people, their health and their income, and they have the obligation to protect that information. -Selecting an e-government strategic portfolio Dr. Khalid Al-Tawil, NIC

Policy: Privacy (content & access) Secure services. Access to services. Managing & coordinating projects. E-Government Policy, Example: -Privacy of On-line Government -Providing Secure E-Government Services -Citizen Access to Government Service Providing Agency -Managing and Coordinating E-Government Projects Dr. Khalid Al-Tawil, NIC

Management Strategies Align investments, projects with plan. Follow project directions. Outsourcing wherever it makes sense. Management Strategies -rigorous capital planning to align investments and project with this plan; -careful yet rapid studies to set project direction; -Application of risk management principles to address security requirements; -Liberal use of outsourcing whenever it makes sense to do so to take advantage of the expertise of the private sector. Dr. Khalid Al-Tawil, NIC

Technical strategies Exploit www & Internet. Scalable infrastructure. Easy to use hardware & software. Standardize. Technical project management (follow standards) QA, CM, (IV&V) independent verification and validation. Technical strategies -a focus on exploiting the worldwide web and the Internet; -broad and scalable connectivity, along with an easy-to-use front-end for user access through a standard browser; -use of standard to ensure scalability and flexibility; -enhanced technical project management and oversight, ensurering conformance with IT architecture and standards; -Rigorous quality assurance and configuration management (CM), independent verification and validation (IV&V); -Pilot-testing of solutions in live post environments. Dr. Khalid Al-Tawil, NIC

KSA in E-Readiness Ranking
eBusiness leaders These countries already have most of the elements of eReadiness in place, though there are still some concerns about regulatory safeguards. eBusiness contenders These countries have both a satisfactory infrastructure and a good business environment but parts of the eBusiness equation are still lacking. eBusiness followers These countries from the largest group and have begun to create an environment conducive to eBusiness, but have a great deal of work to do. eBusiness laggards These countries risk being left behind, and face major obstacles to eBusiness growth, primarily in the area of connectivity. Ranking is based on country’s score out of 10 Source: The Economist Intelligent Unit, 2001 Dr. Khalid Al-Tawil, NIC

E-Government in KSA E-Gov. Key Areas to promote: Internet access
Support facilities Awareness and promotion E-Business skills Legal framework for E-Gov. E-Gov. organization. In order to develop and promote e-government in kingdom of Saudi Arabia, six major strategic initiative have been identified. These initiatives represent the key areas of - Internet access - Support facilities - Awareness and promotion - E-Business skills - Legal framework for E-Gov. - E-Gov. organization. Dr. Khalid Al-Tawil, NIC

Barriers & Failure Factors
IT is complicated, PC’s to employees Organizational and political problems rather than technical No Internet for most of the community Potential shortage in the IT workforce and strong technical skills workforce. In US, The barriers identified concerned culture, architecture, trust, resources and stakeholder resistance. Identify the barriers will lead to mitigated for success in Saudi Arabia E-Gov. efforts. Most of the community hasn't access to the Internet. Potential shortage in the IT workforce and strong technical skills workforce Need for skills training for staff Dr. Khalid Al-Tawil, NIC

Barriers & Failure Factors (cont.)
Infrastructure is one of the major factors that affect IT and its growth Needing to ensure adequate security and privacy Culture is not automatic: You must communicate, you have to train for it, and you have to experience it. Culture resistance is the greatest obstacle to integrated online public services. Resistance of organizations to change complex procedures and human fears make change efforts difficult E-Gov., like E-business, is about fundamental change…. To succeed will require an effective governance structure to overcome the barriers and implement the changes necessary. This includes substantial, long-term commitment by senior management. Weak infrastructure Source: KACST Dr. Khalid Al-Tawil, NIC

Security Cultural resistance Commitment by senior management Resistance of organizations to change 25% resist change in Europe and North America ¹ Here ??? Infrastructure is one of the major factors that affect IT and its growth Needing to ensure adequate security and privacy Culture is not automatic: You must communicate, you have to train for it, and you have to experience it. Culture resistance is the greatest obstacle to integrated online public services. Resistance of organizations to change complex procedures and human fears make change efforts difficult E-Gov., like E-business, is about fundamental change…. To succeed will require an effective governance structure to overcome the barriers and implement the changes necessary. This includes substantial, long-term commitment by senior management. ¹ Dr. Khalid Al-Tawil, NIC

By 2005, over 80% of E-Gov. strategic plans not integrated with a digital society will fail. ¹ 85% of government IT projects fail because: Governments manage projects poorly. IT venders overpromise during bidding. Providing support for internal and external customers to access online services/information. Providing clear direction in budget. ¹ Gartner research 2000 Dr. Khalid Al-Tawil, NIC

Success Factors Effective management.
Leadership, commitment and involvement of concerned organizations. Awareness, capability, and motivation. Change management strategy for involvement and acceptance by beneficiaries of the plan. An effective management and control system for E-Gov. programs. Necessary infrastructure and human resources for implementation. Crucial to the success of the Strategic plan is its effective management. In most countries the steering & implementation bodies report is report to the highest authority of their country. A high level IT management body with necessary executive authority. The role of this body will include: planning, promotion, execution, regulation, and overseeing. Dr. Khalid Al-Tawil, NIC

Success Factors(cont.)
Focus on all employees and team work. Arabic support for wider acceptance and use of the Internet resources. An enabling and comprehensive legal environment for E-Gov. Encouragement by government for adoption of E-Gov. by providing some incentives to all concerned (bonuses) Clearly identify the plan goals with time table. Plan well, start small, but implement rapidly to keep up the momentum. List of other Success Factors: i. Government program leadership must be skilled in communication with political leaders and other decision-makers, negotiation with external services provides, and strong project management abilities to lead multiple pilot initiatives. The program leadership must also get involved in developing rules and regulations and communications with constituents. ii. Communicate benefits of e-government internally and externally, establish performance goals and expectations for early initiatives, and network with other agencies and governments to share strategies and results. iii. Learn lessons from early E-Government implementations results (UK, Singapore…). Each successful e-gov. projects shares - Emerging from the various e-government strategies and action lines are five underlying principles- : - Put everything (information & services) online and do everything online. Ensure easy and universal access to online information and services. Skill government employees to be knowledge worker. Work in partnership to make it happen. Remove barriers and lead by example .. Government should lead by example by conducting its own business online, including e-procurement and the acceptance of electronic filing and electronic payments. Dr. Khalid Al-Tawil, NIC

E-Gov. Implementation E-Service targets for some countries: UK 2005
Canada 2004 United States 2003 Netherlands 2002 Singapore 2001 Australia 2001 ….. Most of e-government initiatives are still focused on information sharing, and it is still uncommon for citizens to have direct access to government services. Local governments are seeking to over e-services that revolve around payment, billing, application for education and jobs, permitting and licensing. Some governments are also experimenting with e-purchasing. For instance, in United States, the General Services Administration has implemented several pilots for reverse auctions, quick quotes and demand aggregation. Overall, governments are slow to move from the pilot stage to full implementation. As a result, few governments have specific strategic solutions. Many private sector applications are readily adaptable for government transactions. The US National Electronic Commerce Coordinating Council (NEC) has put forward definitions for government portals based on five levels: The first level portal provides information or services easily with relatively few mouse clicks. The second level offers online transactions such as vehicle registration, business licensing, tax filing, and bill payment. The third level portal lets people jump from one service to the next without having to authenticate themselves again. The fourth level portal draws out data needed for a transaction from all available government sources. This requires collaboration between organizations as well as data warehousing & middleware technology so that different database can interface with each other. (Canada) The fifth and highest level portal adds value and allows people to interact with government on their own terms, providing aggregated and customized information and services in subject areas corresponding to the citizen’s own particular circumstance. (Singapore) Singapore is one of very few national governments to have taken an integrated and coherent approach from day one, with the launch in 1981 of a national IT plan. Source: Gartner research 2000 Dr. Khalid Al-Tawil, NIC

E-Gov. Implementation Examples
Principles of Australia strategy: Community vision Business leadership New process IT infrastructure Public/private collaboration Principles of Australia strategy: · Community vision: Establish alignment within the community (public and private) on a common vision and goals. · Business leadership: Recruit sophisticated business leadership for the city’s transformation and IS strategy. · New process: Re-engineer critical city processes before re-engineering the IS architecture and applications. · IT infrastructure: Leverage IT to deliver city services and establish a citywide platform for e-commerce. · Public/private collaboration: Adopt a collaborative strategy with the private sector. Dr. Khalid Al-Tawil, NIC

Recommendations Before planning, look at other IT plans.
Emphasis IT training. National eGov. Plan. Individual plan for Ministries. Coordination with related Ministries. Action programs for common issues. National level security policy. Several nations through their plans are executing steps towards education and training their national human resources in all areas of IT. Ex: The Swedish program and experience in: a. Retraining government employee. b. Although unemployed work force. ( tec/cait/ conference/ media/ carinacrosioe.ppt) Updating the current educational and training systems in IT departments and university curricula. Organize seminars, training workshops and symposia on e-government. Advices ·Use piloting strategies and experiment with new funding/sourcing models. ·IT professionals must get involved in making policy. ·Solid program management with clear, measurable objectives along all (constituency service, operational proficiency and political return) is a key. ·Map assessment, policy, and measurement against constituency service, operational proficiency and political return. ·Set consistent metrics and goals. -Investigate/establish a public/private partnership(s) for e-government implementation: The experience of many who have so far embarked on the e-gov journey show that a private-sector partner can help their organization be more flexible & innovative, areas where the public sectors is traditionally weak.  It’s better to be clear about the expectations of both partners and have mutually derived, understandable, and realistic goals. Dr. Khalid Al-Tawil, NIC

Recommendations (cont.)
Establish e-government unit/consultant in all major government organizations. IT infrastructure Dept. LAN PC per person Framework of Informatization Plan of the Government Basic Plan (decision of the cabinet) Major Issues of the Basic Plan -Advanced/ improved information activities & office work: 1-electronic document 2-everyone/everywhere computing on PC per person, LAN in ministries. -Infrastructure for information exchange among the ministries through electronic media -Utilization of information resources 1-DB network among the ministries 2-DBs common to the ministries -Advanced public services 1-providing information on electronic media 2-electronic procedures/ services such as disclosure, counter services, consultation 3-electronic application/ reporting 4-convenient public services Action Programs for Common Issues (approved y the Inter-ministerial Meeting) Individual Plans of the Ministries (decided in each ministry) The government should encourage and support its departments The government should encourage and support its departments to make use of Internet in their everyday work. Such a use could be from one employee to another or from department to another. Government must enable and set targets for its employees to using Internet. Those who make more usage should be rewarded so that others will also follow suit. Dr. Khalid Al-Tawil, NIC

Improve information access Electronic communication. Electronic documents. Electronic application / reporting. Electronic procedures / services. Electronic public services. Start with deliverable phases. Mix IT with other departments. Framework of Informatization Plan of the Government Basic Plan (decision of the cabinet) Major Issues of the Basic Plan -Advanced/ improved information activities & office work: 1-electronic document 2-everyone/everywhere computing on PC per person, LAN in ministries. -Infrastructure for information exchange among the ministries through electronic media -Utilization of information resources 1-DB network among the ministries 2-DBs common to the ministries -Advanced public services 1-providing information on electronic media 2-electronic procedures/ services such as disclosure, counter services, consultation 3-electronic application/ reporting 4-convenient public services Action Programs for Common Issues (approved y the Inter-ministerial Meeting) Individual Plans of the Ministries (decided in each ministry) The government should encourage and support its departments The government should encourage and support its departments to make use of Internet in their everyday work. Such a use could be from one employee to another or from department to another. Government must enable and set targets for its employees to using Internet. Those who make more usage should be rewarded so that others will also follow suit. Dr. Khalid Al-Tawil, NIC

??? !!! Questions..? References Dr. Khalid Al-Tawil, NIC
E-Government Transformation, French Caldwell, Nov Gartner Research. European E-Government scenario, Andrea Di Maio, Nov Gartner Research. City of Long beach E-government strategic Plan, June 22,2001 Enterprise Information Technology Strategic Plan 2001, Nevada County Information Systems Department. E-Government strategic Plan, Department of Information Resources, state Of Texas, Jan E-Government Strategic Plan, Nebraska Information Technology Commission, State Of Nebraska, Nov. 2000 E-Government: Making it work, IBM Consulting group, Nov. 2000 Strategic Planning For Information systems, 2nd edition, John Ward & Pat Griffiths, Feb 1997. National IT Plan for the Kingdom of Saudi Arabia, by King Fahd University of Petroleum & Minerals, Shawwal 1422. Saudi NIC Statistics. E.Gov eBusiness Strategies for Gvernment, Douglas Holmes, 2001. Dr. Khalid Al-Tawil, NIC

Thank you... Dr. Khalid Al-Tawil, NIC

E-Governance E-Governance has an impact on both the digital society and e-government. E-Governance provides infrastructure for e-government and digital society. Digital Society and Economy E-Governance E-Government Dr. Khalid Al-Tawil, NIC

In an Electronic Government
There is no official seal / signature paper holiday division / section boundary of cities public office Dr. Khalid Al-Tawil, NIC

the plan proposes establishment and improvement of e-Business facilities such as upgrading of the Government information Infrastructure (GII). establishment of a certification authority & Public Key Infrastructure (PKI) encryption system. the establish of e-payment gateway, and reliable postal addresses for residences/businesses. To accomplish a reliable infrastructure & efficient and effective use of the Internet, the plan proposes establishment and improvement of e-Business facilities such as upgrading of the Government information Infrastructure (GII), establishment of a certification authority & Public Key Infrastructure (PKI) encryption system, the establish of e-payment gateway, and reliable postal addresses for residences/businesses. Dr. Khalid Al-Tawil, NIC

Strategies should strike a balance between: Constituency service. Operational proficiency. Political return. Strategies should strike a balance between constituency service, operational proficiency and political return. i. Constituency service: - Citizens and businesses look for effective ways to interact with the agency, as commercial enterprises put emphasis on channels; agencies must grant each constituent comparable access to their services through any channel. - Deliver best value including the right mix of skills, partnerships and infrastructure investment. ii. Operational proficiency: Deliver services across a spectrum ranging from access to public information, to administration of permits and licenses, to actual participation in the political process. iii. Political return: Relationships between governments and constituents tend to be more complex than for businesses, because of the impact of the political benefits or repercussion. Political return is a real consideration that can either advance or impede an e-government initiative. Dr. Khalid Al-Tawil, NIC

E-Government Planning
Strategic Analysis of Saudi Arabia eGovernment Environment Strengths Weaknesses Center for Islamic World The largest Arab economy Free market with minimum taxes High youth population The largest IT market in the region Lack of local IT professionals Lack of education and training facilities Very high cost of Internet Telecom operator monopoly Non existence legal environment for eCommerce Lack of security infrastructure Opportunities Threats & Challenges Access to global market places Economic growth Reduces the cost of doing business eGovernment systems enable convenient and responsive services for citizens Regional eBusiness initiative for UAE and Egypt Admission to WTO will lower the legal barriers, exposing the local firms to international competition Culture backlash Dr. Khalid Al-Tawil, NIC

Success Factors(cont.) Preparedness for E-business infrastructure
Intranet Internet Extranet Mission Critical Servers Mainframe Internet Access Proxy-Server Workload Management VPN Certificate Authority Firewall Security Management Saudi Banks Mainframe Core Network PC Security Perimeter Network PC Anti-Virus E-Gov. can't be success unless it has like this infrastructure. GCC: Gulf Cooperation Council. VPN: Virtual Private Network. Access Network Backup and Restore Security Auditing Citizen Web Server UNIX/Windows Single-Sign-on Filtering Intrusion & Detection Saudi Ministries Dr. Khalid Al-Tawil, NIC GCC Countries

E-Gov. Implementation Examples (Cont.)
US plan some projects: G2C Recreation One-stop Eligibility Assistance Online Online Access for loans G2B Online Rulemaking Management International Trade Process streamlining One-stop business Compliance information G2G Geospatial information One-Stop E-Grants IEE E-Training Integrated Human Resources E-Payroll E-Travel US Strategy: -Simplifying delivery of services to citizens -Eliminating layer of government management -Making it possible for citizens, businesses,… -Simplifying agencies business processes and reducing costs through integrating and eliminating redundant systems. -Streamlining government operations to guarantee rapid response to citizen needs. US President’s vision: “Government needs to reform its operations- how it goes about its business and how it treats people it serves” The vision is guided by three principles: -Citizen-centered, not bureaucracy-centered; -Results-oriented; Market-based, actively promoting innovation. Dr. Khalid Al-Tawil, NIC

Needing a national level security policy mechanism (Currently, KSA doesn’t have). Coordination with several related Ministries. The government should encourage private sectors. The government should encourage and support its departments. The plan must implement rapidly. Needing a national level security policy mechanism Needing a national level security policy mechanism to control cyber-crime and body/team to respond to security threats/breaches (Currently, KSA doesn’t have) Government should encourage private sectors Government should play the role of facilitator and encourage private sectors to participate in the project development and implementation. However, it must protect the consumer privacy and security. The government should encourage and support its departments The government should encourage and support its departments to make use of Internet in their everyday work. Such a use could be from one employee to another or from department to another. Government must enable and set targets for its employees to using Internet. Those who make more usage should be rewarded so that others will also follow suit. The plan must implement rapidly Since the useful life of most of the information technology resources in limited to few years, the e-business plan, once approved, must be implemented rapidly. Speedy implementations also help maintain users’ internet and momentum in the new processes and systems. Saudi Arabia must keep pace with other competing nations and resist further slide as witnessed in its international e-readiness rankings in the last two years. Dr. Khalid Al-Tawil, NIC

Characteristics recommended to be included in any strategic plan: Overview. Consistency. Communication. Documentation (Strategic portfolio). Rational decisions. Characteristics included in any the strategic plan: -Overview : top-down view. Don’t use detailed tool (e.g. normalization for data analysis), is is very good tool in itself but completely inappropriate for top-down view needed in strategic planning. -Consistency: consistent between the various stages of process, and any earlier strategy deliverables. -Communication: one of the major reasons for using a standard approach is to facilitate communication between team members and the business community. -Documentation: the hard deliverables of the process are reports and business and portfolio models. -Rational decisions: these decisions should be made at logical and clearly defined checkpoints, which break the whole process up into easily comprehended units of work, and prevent wasting time on unwanted deliverables. Dr. Khalid Al-Tawil, NIC

Strategic Planning For Electronic Government

Similar presentations

Presentation on theme: "Strategic Planning For Electronic Government"— Presentation transcript:

Similar presentations

About project

Feedback

Log in

Auth with social network:

Strategic Planning For Electronic Government

Similar presentations

Presentation on theme: "Strategic Planning For Electronic Government"— Presentation transcript:

Similar presentations

About project

Feedback