1. Air ticket online booking - Tamas Molnar The European Commission – DG Health and Consumer Luxemburg – 11 June 2008

2. The Sweep Coordinated enforcement action of public authorities 16 countries participated Scope: Air ticket on-line booking Hundreds of web–sites were checked

3. Main trends 1 in 3 websites were followed up with enforcement action 50% of those sites have been corrected

4. Key Figures BreachDetrimentPercentage sites Misleading indication of price Additional charges not indicated at first (taxes, etc ) 58% Lack of information on availability of offers Impossible or difficult to find despite eye- catching marketing 15% Irregularity linked to contract terms Missing, illegible, use of pre-checked boxes 49% OtherNo contact details 9%

5. National / Cross border cases 137 sites with confirmed irregularities National Enforcement 90 sites identified Cross border Enforcement 42 sites identified

6. Bad practice

8. Thank You!