1. Introduction to Workflow/Webflow Strategy and Work Item Delivery
Presentation Title
Introduction to Workflow/Webflow Strategy and Work Item Delivery
Subtitle
Dan Harmon Motorola Semiconductor Products Sector Session 1013

2. Agenda SAP GUI Business Workplace ITS Work Center SAP MAPI Forwarding
SAP GUI for HTML Business Workplace
Lotus Notes Integration
mySAP.com Workplace
What is it?
What does it require?
Why use it?
What we did.
Possible downside?

3. Motorola Semiconductor Products Sector (SPS)
#1 producer of embedded processors
$4.9 billion total sales in 2001
26,000 employees worldwide
Networking & Computing Systems Group (NCSG)
Wireless & Broadband Systems Group (WBSG)
Transportation & Standard Products Group (TSPG)
Technology & Manufacturing

4. Motorola SPS and SAP Live on R/3 4.6c since 8/28/2000
8000+ users worldwide
All or parts of FI, PS, PM, AM, CO, WF, PP, and MM
Phased implementation
Live on APO 3.0 since 7/2001
200+ users worldwide
Live on BW 2.0b since 4/28/2002
400+ users worldwide

5. Terminology
work•flow (werk´flo) n. - the automation of a business process, in whole or part during which documents, information or tasks are passed from one participant to another for action, according to a set of procedural rules.
no•ti•fi•ca•tion (nōt fi kā´sh n) n. – 1. notifying or being notified. 2. information, announcement, or warning.
work it•em (werk īt´um) n. – a specific instance of a workflow task directed to a user or group of users that requires an action. e e

6. Questions to consider…
What are the REAL requirements?
Cost of implementation and support
User accessibility
Ease of use

7. Agenda SAP GUI Business Workplace
What is it?
What does it require?
Why use it?
What we did.
Possible downside?

8. SAP GUI Business Workplace What is it?
AKA the Universal Inbox
Tcode sbwp or so01
Used to process work items
Execute, display, print, reserve, resubmit, forward, manage substitutes, view logs
Can be used to process messages (notification)
Internet , intranet , FAX

9. SAP GUI Business Workplace What does it require?
R/3 account

10. SAP GUI Business Workplace Why use it?
Works out of the box
Configurable displays
Process work items
Arguably the most important feature for a user involved in R/3 workflow
ONE STOP SHOPPING!!!

11. Message and work item list
SAP GUI Business Workplace
Activity Buttons
Message and work item list
Work item data
Attachments

12. SAP GUI Business Workplace What we did.
Implemented on 4/21/2002
Supports users worldwide
6 workflow templates
Average 4000 dialogue work items/month

13. SAP GUI Business Workplace Possible downside?
Will you use the Workplace for all your communication?
How to handle the very casual R/3 user?
Increased training

14. Agenda ITS Work Center What is it? What does it require? Why use it?
What we did.
Possible downside?

15. ITS Work Center What is it?
An Internet Application Component (IAC) provided by SAP that allows you to execute Business Workplace functions on the Internet
Service BWSP
Allows you to process R/3 work items and communications from a web browser

16. ITS Work Center What does it require?
Internet Transaction Server (ITS) software
Windows NT or 2000
Certain Unix platforms
HTML 3.0 browser (?)
R/3 account
R/3 3.1 or greater

17. ITS Work Center Why use it?
Support external users
Needs less hardware than the R/3 GUI
Easy remote access
Easy to use
Easy to train
It’s on the WEB!!!

18. ITS Work Center HELP Link Click to display folder contents
Click to display data for workitem
Message dependent icons

19. ITS Work Center
Action Buttons
Work item Description

20. ITS Work Center What we did.
Implemented on 8/28/2000
Customized slightly to meet client needs
Four production NT 4.0 servers for ITS
Compaq Proliant 550Mhz with quad processors
Supports worldwide users
7 workflow templates
Average 22,000 work items/month

21. Click to display data for work item
ITS Work Center
Click to display data for work item

22. ITS Work Center
Work item Data and Description

23. ITS Work Center Potential downside?
Work item must be executable on the web which may require extra development
Does not fully support all browsers
Does not support all functionality found in SAP GUI Business Workplace
Execute multiple tasks
Will you use the Work Center for all your communication?
May impose additional security requirements

24. Agenda SAP MAPI What is it? What does it require? Why use it?
What we did.
Possible downside?

25. SAP MAPI What is it?
MAPI – mail application programming interface, provided by Microsoft®
SAP MAPI – an service that allows a user to process work items and notifications directly from a MAPI compliant system

26. SAP MAPI What does it require?
SAP GUI
Installation/configuration of SAP MAPI
Windows 95 or greater
MAPI compliant mail application
Outlook, ccMail
R/3 account
Installation and publication of SAPforms

27. SAP MAPI Why use it? Casual R/3 user Easy remote access
Offline execution
Simplified training
Improve notification
Work items and processed from one application
Easy execution of work items

28. SAP MAPI What we did.
Currently rolling out to appropriation request approvers (WS )
150+ users, mostly VP types
Using Windows 2000 and Outlook 2000

29. Message and work item list
SAP MAPI
Message and work item list
SAP MAPI folders
Work item description

30. SAP MAPI
Activity Buttons
Attachments

31. SAP MAPI Possible downside?
Creates extra R/3 sessions which may affect system performance
May have to install SAPforms to execute certain types of work items
Deadlines?

32. Agenda Forwarding What is it? What does it require? Why use it?
What we did.
Possible downside?

33. Forwarding What is it?
notification to a user that they have a work item to execute
Work items are NOT forwarded – only a notification that you have a work item

34. Forwarding What does it require?
SAP GUI
R/3 account
Forwarding from Business Workplace
Configuring an address to forward to
Configuration of batch program RSWUWFML
Configuration of the mail interface in R/3

35. Forwarding Why use it?
Users that do not frequently access the R/3 system
Batch job configuration allows for multiple executions

36. Forwarding Why use it?
Users that do not frequently access the R/3 system
Batch job configuration allows for multiple executions

37. Forwarding What we did.
Configured RSWUWFML to process only IDOC errors
Really is a notification – IDOC admin must go into R/3 and fix the problem

38. Forwarding Possible downside?
Lots of forwarding will affect system performance
User must go to R/3 to execute work item

39. Agenda - SAP GUI for HTML Business Workplace
What is it?
What does it require?
Why use it?
What we did.
Possible downside?

40. SAP GUI for HTML Business Workplace - What is it?
Essentially the same thing as the SAP GUI Business Workplace, but is accessed through the SAP GUI for HTML using a web browser (IE)
Tcode sbwp or so01
Used to process work items
Execute, display, print, reserve, resubmit, forward, manage substitutes, view logs
Can be used to process messages (notifications)
Internet , intranet , FAX

41. SAP GUI for HTML Business Workplace - What does it require?
Internet Transaction Server (ITS) software
Windows NT and 2000
Certain Unix platforms
Internet Explorer 4.0 or higher
R/3 account
R/3 3.1 or greater

42. SAP GUI for HTML Business Workplace - Why use it?
Web access
Some platform independency
Client acceptance of web functionality
Lighter install than SAP GUI
Faster remote access than SAP GUI

43. SAP GUI for HTML Business Workplace - What we did.
Evaluated for implementation
Decided against it
Does not support all R/3 functions
Why support 2 GUIs?
Very slow for international users

44. Message and work item list
SAP GUI for HTML Business Workplace
Folder Structure
Activity Buttons
Message and work item list

45. SAP GUI for HTML Business Workplace - Possible downside?
Performance issues
Not all SAP GUI functionality available
Only supported on IE 4.0 or higher
Will you use the Workplace for all your communication?

46. Agenda Lotus Notes Integration
What is it?
What does it require?
Why use it?
What we did.
Possible downside?

47. Lotus Notes Integration What is it?
Similar to the SAP MAPI solution, this allows you to process work items from a Lotus Notes mail client
Three different solutions
Lotus Integration for SAP Business Workflow - SAP solution
Domino Access to SAP Business Workflow - IBM solution
PushEngine - Chorus solution

48. Lotus Notes Integration What does it require?
R/3 account
Lotus Notes or Domino account
SAP GUI
Installation/configuration of chosen solution
Each solution requires specific operating system, Lotus Notes, and R/3 versions

49. Lotus Notes Integration Why use it?
Casual R/3 user
Easy remote access
Offline execution
Simplified training
Execute work items from application
Single source for messaging and work item execution

50. Lotus Notes Integration What we did with it.

51. Lotus Notes Integration Possible downside?
SAP solution can only support ≈ 200 users
Use Chorus solution for > 200 users
Creates extra R/3 sessions which could affect system performance

52. Agenda mySAP.com Workplace
What is it?
What does it require?
Why use it?
What we did.
Possible downside?

53. mySAP.com Workplace What is it?
Role based enterprise web portal solution
Over 300 existing roles
Used for work item processing
Used for processing (Outlook)
Access to other applications, systems, or services
Non SAP
Non web
ONE STOP SHOPPING!!!

54. mySAP.com Workplace What does it require?
ITS server
Windows NT and 2000
Certain Unix platforms
Web browser (IE 5.0)
Workplace server (4.6b Basis system)
Workplace middleware (NT)
mySAP.com log in account

55. mySAP.com Workplace Why use it?
Access work items from multiple SAP systems
Single sign on
Hundreds of existing iViews (MiniApps)
User configurable
Drag&Relate feature
Mobile access via Mobile Workplace
Internal and external access
130 predefined collaborative business maps

56. mySAP.com Workplace
WorkSpace
- Transactions
- iViews
LaunchPad

57. mySAP.com Workplace What we did.

58. mySAP.com Workplace Possible downside?
Will you use the Workplace for all your communication?
Workplace middleware only on Windows NT
Can’t perform some basic Workplace functions

59. Summary SAP GUI Business Workplace ITS Work Center SAP MAPI Forwarding
SAP GUI for HTML Business Workplace
Lotus Notes Integration
mySAP.com Workplace

60. Summary  Business Workplace ITS Work Center Outlook Lotus Notes
mySAP.com Workplace
Execute 
Attachments
Resubmit
Substitution
Outbox
Auto-Refresh
Forward
Logs
Multi-System
Offline

61. Reference Material OSS Notes (Partial List)
Workflow interfaces
R/3 and MS Exchange linking
– notification of workflow work items (forwarding)
Lotus Integration for SAP Business Workflow
mySAP.com Workplace

62. Reference Material SAP Online Documentation 4.6c
Business Workplace (BC-SRV-GBT) – SAP LibraryBasis ComponentsBasis Services/Communication InterfacesBusiness Workplace and Services
HTML GUI– SAP LibraryBasis ComponentsFrontend StudioITS Implementation ModelsSAP GUI for HTML
Internet Transaction Server (BC-FES-ITS) – SAP LibraryBasis ComponentsFrontend Studio
SAP MAPI (BC-SRV-GBT) – SAP LibraryBasis ComponentsBasis Services/Communication InterfacesBusiness Workplace and ServicesSAP MAPI Service Provider

63. Reference Material URLs
SAP Workflow/Webflow -
mySAP.com Workplace –
SAP OSS Notes -
ITS information -
Lotus Notes Integration -
Chorus Lotus Notes Integration -

64. Reference Material Books
Practical Workflow for SAP
ISBN X
SAP R/3 on the Internet
ISBN

65. Thank you for attending!
Please remember to complete and return your evaluation form following this session.
Session Code: 1013