1. www.telesoft.in Call Data Analysis And More

2. Company Highlights Developing telecommunication software since 1991 More than 55 qualified people spread across 7 locations in India More than 3000 clients in India comprising of Multinationals, Five-star hotels and large business corporate International Presence – Users in –East Africa (Kenya and Uganda) –Middle East (UAE and Qatar )

3. Company Highlights Recognized for delivering reliable, technically competent and user-friendly solutions Area of specialization demands accuracy and reliability which is achieved using proprietary tools (own scripting languages and libraries) Quick turnarounds for development / customization Proven track-record with timely deliverables Tie-ups with leading PBXs like –SIEMENS- Siemens Ltd. (Business Comm. Division) –AVAYA - Avaya Global Connect Ltd. –NEC - Enkay Telecommunications Pvt. Ltd. –NORTEL - Global TeleSystems Ltd. / 3D Networks

4. Verticals Hotels / Motels / Hospitality Call Centers / Service Providers Legal Office Environments

5. Products for Office PSwitchView- Telephone Call Analysis Software (SMDR / IP / Auto update) PProducts - Unattended Fully Automatic Call Analysis Software (PScheduler / PMailer / PBudgeter) PCoreView - Centralized Call Analysis Software

6. www.telesoft.in PCoreView Centralized Call Analysis Software

7. PCoreView Comprises of Data Acquirer, Data Replicator, Centralized Billing Server (CBS) and Report & Query Engine. PCoreView is a solution for monitoring and controlling 2 or more locations’ telephone expenses from a single location –Monitors remote location’s telephone usage sitting at one location. –Needs to maintain and manage single call analysis software for all the locations. –Offers smooth integration of computers located at each location to central computer. –Provides log of activities between location computer and central computer. –Buffers the call data on the local computer if network between location and central location is down for any reason. –Uploads the buffered data automatically once the network link is restored

8. PCoreView E P A B X Central Location Centralized Billing Server E P A B X Data Replicator Data Acquirer E P A B X Data Replicator Data Acquirer Data Replicator Data Acquirer

9. www.telesoft.in Centralized Monitor Multiple Locations from a central site

10. Centralized Comprises of three major components –Forward and Synch Terminal (FST) –Call Data Server (CDS) –Query and Reporting Terminal (QRT)

11. Features Of FST Collects Call Detail Records (CDR) using CCM’s "Single Point Collection Technology" CDR have unique extension numbers across all sites Establishes ODBC connection to SQL Database having call records, assumed to be available on the CCM, centrally collecting call records from other CCMs CDR is flagged based on the origin, organized and stored in predefined manner

12. Features Of FST Collected data is posted to CDS at regular intervals Synchronizes data with the CDS as soon as it connects to CDS Intelligence to verify server link status –Buffers CDR locally if link is down. Ensures reliable and fully automatic data acquisition process FST will offer status display showing various data and status in an online mode

13. Schematic Diagram (FST) Forward and Synch Terminal Win 2K/XP and ODBC Data Capture CCM WAN

14. Features Of CDS Tariff tables for each location are maintained separately along with relevant schemes / plans Maintains the site configuration information of each location Maintains the processed data in a specific manner for speedy retrieval Provides backbone support for the front-end ensuring reliable data filtering, configuration request updation and servicing of multiple concurrent client requests etc. Multiple users can simultaneously access CDS for their reporting, querying and configuration needs

15. Schematic Diagram (FST & CDS) Forward and Synch Terminal Win 2K/XP and ODBC Data Capture CCM CDS Server WAN

16. Features Of QRT Windows-based client side for CDS. Supports Windows 2000 / Windows XP User-friendly Front-end to query on processed data stored on the CDS Response to the query is form of (i) call records or (ii) finished reports Multiple QRT can run concurrently Comprises of –Configuration –Query –Report

17. Schematic Diagram (FST, CDS & QRT) Forward and Synch Terminal Win 2K/XP and ODBC Data Capture CCM CDS Server LAN Query and Reporting Terminal Win2000 / Win XP Query and Reporting Terminal Win2000 / Win XP Query and Reporting Terminal Win2000 / Win XP WAN

18. Recommended hardware Pentium II, 128 MB RAM, 20 GB HDD, Windows 2000/XP, Ethernet LAN interface, CD Drive for software load / Configuration / update, Color Display, Key Board, Mouse, and Floppy or CD Drive for installation of software. This computer need not be dedicated; in fact it can be installed on any computer available on the intranet. QRT Pentium IV, 2.4 GHz, 256 MB RAM, 80 GB HDD, Win 2000 / XP, Ethernet LAN interface, CD Drive for software load / Configuration / update, Color Display, Key Board, Mouse, CD Drive for installation / up-gradation of FST version. Considering the sensitive nature of application, we demand a dedicated computer for this application, though technically it is not required FST Pentium IV, 2.4 GHz, 512 MB RAM, 80 GB HDD, Ethernet LAN interface with compatible Unix drivers, CD Drive for software load / Configuration / update, Display, Key Board, Mouse. This computer will be strictly dedicated. CDS

19. Telesoft Presence 108, Supermarket, Monghibai Road, Vile-Parle (East), Mumbai - 400 057 Phone: 022-2615 5141, 26132001/02 Fax: 022-2615 4923, Email: telesoft@roltanet.com L V Business Chamber V Complex,# 2/2, 2nd Main Road, Vinayak Circle Palace, Gutahalli, Bangalore - 560 003 Phone: 080-23314513 Reliance - 9343784236 26/88, Sixth Cross Street,Trustpuram, Kodambakkam, Chennai – 600 024 Phone: 044=24838702 Reliance - 9382190248 / 9380645999 House No. 23-6-6/3, Hari Bowli, Hyderabad – 500 260 Phone: 9391189479 / 9440471112 Block L/J, Flat No. 6, Abantika Housing Estate, Kolkata – 700 039 Phone: 033-3438892 Reliance – 9433023439 34, Corner Market, Millinium Business Centre, Malviya Nagar, New Delhi - 17 Phone: 011-2667 5056/57 Reliance - 9313100534 / 9313058079 Rolling Hills, A-703, Phase – II, Baner Road, Opp. Smart Super Shop PUNE – 45 Phone: 020-27292775 Mobile - 9822059440 Pune Hyderabad Bangalore H.Q. B B B B B B B – Branch Office H.Q. – Head Quarters

20. Contacts "Rolling Hills, A-703,” "Phase – II, Baner Road,” Opp. Smart Super Shop PUNE – 45. Phone No - (9520) 27292775 Mobile No - 9822059440 Pune 34, Corner Market, Millinium Business Centre, Malviya Nagar, New Delhi - 17, Phone No - (011) 2667 5056 / 57, Reliance - 09313100534 / 09313058079 :New Delhi "Block L / J, Flat No. 6”, "Abantika housing Estate,” Kolkata – 700 039. Phone No - (033) 3438892, Reliance – 09433023439 :Kolkata House No. 23-6-6/3, Hari Bowli, Hyderabad – 500 26 Phone No - 9391189479, 9440471112 :Hyderabad "26/88, Sixth Cross Street,"Trustpuram, Kodambakkam, Chennai – 600 024, Phone No - 044 24838702, Reliance - 9382190248, 9380645999 :Chennai "L V Business Chamber,L V Complex,# 2/2”, "2nd Main Road, Vinayak Circle” Palace, Gutahalli ”, Bangalore:- 560 003, Phone No - (080) 23314513, Reliance No – 9343784236 :Bangalore 108, Supermarket, Monghibai Road, Vile-Parle (East), Mumbai-400 057, India Telephone:(91)-22-2615 5141, 26132001, 02. Fax:(91)-22-2615 4923, Email: telesoft@roltanet.com :Mumbai (HO)

21. www.telesoft.in Thank You