1. Savvion Communications Industry Solutions Overview
Ameya Kamat
Business Manager, Savvion India

2. Savvion Executive Summary
Company
Founded in 1994
Pure play BPM player
Savvion India
Global reach
Customers
More than 500 customers worldwide
3 of the Fortune 10
20 of the Fortune 100
Consistent implementation process solutions and ROI
Product
Savvion BusinessManagerTM
More than 500,000 Users
1 million+ downloads of Savvion Process Modeler in 5,000 companies globally
Industry Leadership
Recognized as a Leader in Gartner’s BPM Magic Quadrant
Recognized as a Leader in the Forrester Wave
Information Week’s IT Dozen company

3. Savvion Process Management Product Suite
Business Process Modeler
Articulate and analyse your business processes.
Savvion BusinessExpert
Receive real time notifications, analyze causes, take actions.
Business Rule Management
Define and manage your business rules used in your business processes.
Process Asset Manager
Capture, store and share your business processes.
Process Solution Studio
Make your processes executable.
Document Management
Use your existing DMS, or use Savvion out-of-the-box DMS.
Project-oriented Process (PoP)
Provides combined BPM and PPM functionality required in many use cases.
SBM Portal
Manage your tasks, and improve your process performance. 3
Savvion Confidential & Proprietary 3

4. Savvion Business-Driven BPM-Enabled Business Solution Architecture
Specific Process, Interfaces, Rules, etc.
Business
Solutions
BPM-enabled Foundation
Standards
Support
Connectors
Templates
Process
Dashboards
Custom
Business
Objects
Job Aids
Quality
Metrics
Exceptions
Reports
Forms
Business Process Management (BPM)
Business
Rule
Management
Integration Framework and Adapters
Document and Content
Savvion Business Process Management Suite 4
Savvion Confidential & Proprietary

5. Savvion Communication Foundation
Process Models
Order
Management
Trouble Ticket
Service
Provisioning
Legacy Dispatch
Network Inventory
Billing
CRM
Service Activation
Standards
eTOM
Communication Foundation
Business
Objects
Dashboards
Communication Foundation 5
Savvion Confidential & Proprietary 5

6. Telecom: Savvion Solutions Across NGOSS
Cisco: New Product Mgmt
Operations Support and Readiness
Fulfillment
Assurance
Billing
Partner
Supplier
Cingular:
Rate Change Mgmt
Bell Canada: Customer Quote
Process Quality Mgmt
Analytics
Customer Relationship Mgmt
Billing OE
Process Simulation
Customer Management Layer
Customer SLA Mgmt
Billing Disputes
Product Pricing
Nextel/FCC: 900MHz Reallocation
Order Mgmt Customer
Trouble Ticketing
Sprint:
WNP/LNP
Embarq: WNP/LNP
Service Inventory
Process Quality Mgmt
Service Problem Resolution
Service Quality Reporting
Order Mgmt Service
Partner Portal
Service Management Layer
Telecom Italia: Work Force Assignment
Level3: Field Service Mgmt
Telecom New Zealand: Global provisioning work force
Workforce Mgmt
Service Discovery
Testing Services
Partner Service Mgmt
Revenue Assurance
Service Modeling
Resource Provisioning
Process Quality Mgmt
Workforce Mgmt
Resource Management Layer
Network Config Mgmt
Function / Sample Applications / Business Owner
Process Quality Mgmt / Provisioning SLA Tracking / SVP Operations & Service Delivery
Product Pricing & NPI / Rate Change Management / VP Product Management & Marketing
Service Inventory / Wireless or Line Number Portability / VP Regulatory Affairs, VP Carrier Relations, VP Operations
Workforce Management / Field Services Management / VP Field Services, SVP Operations
Order Management / Service Delivery & Customer Order Management / SVP Operations, VP IT
Network Config Mgmt / Network Order Mgmt / VP Network Operations, VP Network Planning & Engineering
Resource Provisioning / Cell Site Construction / VP Network Operations, VP Network Planning & Engineering
Trouble Ticketing & Service Problem Resolution / Jeopardy & Exception Management / SVP Operations, VP IT
Partner Service Mgmt / Access management / VP Carrier Relations, Director Access Management
Customer Relations Management / Contract management / VP Customer Service, VP Sales
Customer or Partner Portal / Next Generation Customer Self Service / VP Customer Service, VP Sales, VP Finance (Operational Savings)
MCI: Order Management
Level3: Service Delivery (Transport, Content & IP)
Focal Communications:
DSL Provisioning
Telecom Denmark (TDC):
Satellite & IPTV Provisioning
Telecom New Zealand: Global Circuit Provisioning
Bell Canada: IPVPN Order Mgmt, DSL provisioning
GVT: DSL & Voice Provisioning
Sprint Wireless: Reverse logistics
Level3 : Customer Order Mgmt
Verizon : Contract Mgmt
Motorola: Customer SLA Mgmt
Level3: Access Mgmt
Motorola: Partner on/off Boarding
Level3: Network Order Mgmt
Sprint : Customer Service Mgmt
Sun : R/A
Level3: R/A
Sprint: R/A
Bell Canada: Next Gen. Customer Self Service
Sprint: Retail Portal
Motorola: Customer SLA Tracking
Telecom Italia: Service Repair & Help Desk
Sprint: e-ticket
AT&T:
Cell Site Construction,
Lease Management
Level3: Jeopardy & Exception Management
All:
Process Modeling & Simulation
All: Process SLA Tracking & Reporting
All: Dashboard, Scorecard, Reporting
All:
Process Exception Mgmt
All: Corporate Governance

7. Driving Business Impact PROCESS IMPROVEMENT IN COMMUNICATIONS
Operations Support and Readiness
Rate Change Management
New Product Introduction
Work Task Management
Fulfillment
Customer Order Management
Network Provisioning
Jeopardy & Exception Handling
Assurance
Customer SLA Management
Trouble Ticketing
Returns & Repairs
Partner Management
Access Service Request
Partner SLA tracking
Line Number Portability
Savvion provides the easiest way for businesses to adopt Business Process Management as a core discipline in their business. We provide a comprehensive Business Process Management Suite which gives people visibility and control of the core processes critical to their success.
The Savvion Suite helps people collaborate on process improvement ideas and then manage and react to exceptions in their core processes. What we have seen is that for most customers, there are 3-5 core processes which are critical to success.
These processes are most often the largest sources of cost or offer the most differentiation potential in the business. People continually struggle to agree on ways to improve these processes.
The challenge is that most organizations do not have a way to collaborate on improvement ideas.
Making matters even more difficult, these core processes and the metrics by which they are measured are rarely owned by traditional functional groups in the business and are therefore not represented in any one single system or application. This makes it very difficult for people to identify improvement opportunities and gain control of their core processes.
Our experience with our 300 customers has made it clear that people are the drivers of success – technology is only an enabler. Our most successful customers have people that buy into Savvion BPM’s value, and drive its widespread adoption That’s why we focus on making BPM easy for these people.
What’s most important to the people is focusing on collaboration and control:
Savvion is the easiest way for people to collaborate on business improvements.
People from all parts of the business working together to turn ideas into reality
Savvion is the easiest way for people to control their core processes
People managing without surprises.
Savvion Confidential & Proprietary

8. Savvion Confidential & Proprietary
Mission Critical Business Process Impact SAVVION IS BEST FOR THE ENTERPRISE IN BPM
Order Management - Voice/Data/Content
Cut provisioning exceptions from 5 days to 8 hours; 85%+ Reduced Order Fallout; Concept to Production < 60 man days
End to End Order Management
Core Order Management Layer in New OSS – Project Unity
DSL Order/NGCSS
Order Management Layer for DSL Evolution, also support NGCSS
$110M in savings over first three years – validated by Gartner
Reverse Provisioning
Order Management
Manages Voice/Data/Content Bundling – Launch in 90 days
Savvion Confidential & Proprietary

9. Business Transformation
Savvion Communications and Media Practice:
Industry Knowledge and Experience
Organizational Alignment: Sales, Service, Channels, Engineering, Support, Marketing, and Product Management
Product Offering:
Savvion Communications Order Management (COM) Solution 7.0
Savvion Communications Foundation for OSS Solutions
Enterprise Customer Telecom Service Manager
Savvion Confidential & Proprietary

10. Thank you !! …. www.Savvion.com
Ameya Kamat
Business Manager, Savvion India