1. www.qpr.com QPR ScoreCard QPR Software Plc through TranZen Inc. viet.tran@tranzen.ca

2. www.qpr.com Why Executing the strategy with Balanced ScoreCard gives Tremendous results? ”90% of organizations fail to execute their strategies.” ”95% of the typical workforce don’t understand their organization's strategy.” 70% of organizations do not link middle management incentives to strategy (Dr.David P. Norton, 2002)

3. www.qpr.com Link vision to measures VISION STRATEGY CRITICAL SUCCESS FACTORS INDIVIDUAL MEASURES Where is the organization going? How do we get there? What do we have to do well? How do we measure that it goes well? Vision targets Overall targets Strategic targets Operative targets Action Plan, Comments

4. www.qpr.com Balance the perspectives Financial If we succeed financially, how will we look to our owners? Customer To achieve the vision, how must we look to our customers? Process To satisfy our customers, in which processes should we excel? Development To achieve our vision, how can we secure that our performance is continuously improved? Employees To achieve our vision, how can we ensure that our employees are continuously developed and being positive? Yesterday Today Tomorrow

5. www.qpr.com The benefits of Balanced ScoreCard (1) Implements strategy –Strategy becomes part of every day actions –Strategy becomes the property of every employee Communicates targets –Increases efficiency by clarifying targets –Increases motivation (when connected to bonus system) –Increases commitment - if you don't understand, you can't be committed

6. www.qpr.com The benefits of Balanced ScoreCard (2) Target-setting is done from every perspective –Balanced follow-up on performance –Enables quick reaction to changes Identifies business drivers –Moves the focus from financial figures to those figures that really guide the business –Management focus is transferred from has-been-done management to will-be-done management Enables fast reaction to changes

7. www.qpr.com QPR ScoreCard is used to... PLAN – form a winning strategy and align objectives with the strategy IMPLEMENT – Implement the Balanced ScoreCard methodology efficiently COMMUNICATE – Communicate the strategy and targets effectively to all employees COMMIT PEOPLE – People align their own activities with the strategy and achieve better results

8. www.qpr.com Benefits from Day One ”I can save time, save money, and make money from the very beginning.” –Low level of IT support needed –Easy to learn, develop and utilize –Scorecards are instantly visible in the web –Effective goal deployment from the very beginning

9. www.qpr.com High Return on Investment ”QPR ScoreCard works - I can make money with it!” –Payback time less than a year –ROI 133% / year –Remarkable time-savings  Top management decision-making process becomes more efficient (Ben Patterson, Unisys)

10. www.qpr.com Commit People on Organizational Targets Efficient web deployment with interactive user interface Personalized content with QPR Portal Integrate the system into everyday tasks and operations ”Push” information via e-mail

11. www.qpr.com 10.000+ users in 500+ organizations Unisys American Red Cross Finnair Fortum HEX DST Systems Electrolux RAG INFORMATIK GmbH Spenncon AS BAX Global I.D.C. Holding Swisscom Astra Zeneca Arla Foods Stora Enso Grafobal Spinea Celero Support NCC SCC Viatek US Marine Corp. The Finnish Defence Forces 4 th Q 2002, UNDP announced the implementation of QPR BSC for over 100 offices worldwide

12. www.qpr.com Collaborative Management Software Committing People to Objectives QPR ScoreCard 7.2 Introduction

13. www.qpr.com QPR ScoreCard Collaborative Management Software Committing People to Objectives QPR ScoreCard Create Strategy Awareness Integrate Performance Management to Your Organization Commit People to Objectives Execute Strategy Monitor, Analyze & Benchmark Performance  Performance mgmt Web Portal  Strategy Maps  Strategy documents  Design & Communication of Management Processes  Links to documents & applications  Cascading Scorecards  Warnings and E-mail alerts  Personal Scorecards  Data visualization & trends  Consolidation & Drill-Down  Briefing Booklets  Reports  Clear, quantitative target setting  Personalization of BSC information  Interactive feedback & action planning

14. www.qpr.com Collaborative Management Software Collaborative Management (QPR 7) Corporate Performance Management (CPM) QPR Collaboration Portal QPR Collaboration Portal QPR ScoreCard Performance Management QPR ProcessGuide Process Management QPR ProcessGuide Process Management ABC Workflow automation Workflow automation Budgeting CRM Reporting ERP Legacy systems Integration

15. www.qpr.com QPR 7 is the leading Collaborative Management Software Data Information Knowledge Insight Action Distributed data gathering, Integration Focused feedback, shared Best Practises, risk identification Measures, documentation, detailed process maps Strategy maps, process maps, Briefing Booklets, personalized informations Focused feedback,shared Best Practises, aligned actions, alerts QPR 7 supports:Management based on: Collection Structuring Communication Collaboration Decision

16. www.qpr.com Benefits of QPR 7 Interactive - Commit People to Objectives –Strategy-driven action –Set targets and achieve them –Communicate through action planning and commenting Efficient - Get results fast –Easy and quick modeling of scorecards –Visual and clear presentation –Up-to-date information delivery on the web –Email alerts for quick reaction time Flexible – Meets Your Needs –Customizable terminology and graphical symbols –Scalable from standalone to corporate level balanced scorecard application Cost Effective – Enjoy Low TCO and Fast ROI –Less reporting, better information –Automatic updates from variety of data sources –Spend less time in measuring and more time in analyzing

17. www.qpr.com Deploying QPR ScoreCard BSC DeveloperBSC Owner Interest Group / Stakeholder  Create strategy maps  Create scorecards  Define measures  Set up consolidations  Manage Users rights  View and analyze  Update values  Create comments  Create action plans  Upload Documents  Review performance  Analyze strategy  Create action plans  See strategy in action QPR ScoreCard D-ClientQPR Collaboration Portal

18. www.qpr.com Managing the whole Organization

19. www.qpr.com Web based Management Portal All Strategy and Process knowledge delivered through one easy to use Web Portal

20. www.qpr.com Communicate Strategy with Web Enabled Strategy Maps

21. www.qpr.com Consolidated information with drill-down

22. www.qpr.com Set Clear Targets, Follow-up with action planning and commenting

23. www.qpr.com Powerful Personalization of Portal Public bookmarks Personal home and default pages My Responsibilities Customizable analysis view

24. www.qpr.com Web-based Discussion & Action Planning with File Attachments True intercative feedback channel! Give comments, analyse performance, create and assign action plans. Break down action plans to tasks. Attach project plans to your action plans. Gather & distribute best practise lessons

25. www.qpr.com Web-enabled Briefing Booklets (1)

26. www.qpr.com Web-enabled Briefing Booklets (2) Creating a booklet: 1.Browse and "shop" for the desired content (Add to Basket) 2.Create booklet and pages 3.Place content from basket on pages 4.Publish booklet Reading a booklet : 1.Open booklet notifications email and click on link 2.Turn page

27. www.qpr.com Fast Reaction with Email Alerts

28. www.qpr.com QPR Portal: My Measures

29. www.qpr.com Fully customizable measurement system What to measure? How to measure? How often?

30. www.qpr.com Automated and scheduled measure updates

31. www.qpr.com Cascade Scorecards to Entire Organization

32. www.qpr.com Risk Management Risk identification Risk classification Impact assesment Risk mitigation Risk mgmt documentation

33. www.qpr.com Detect Exceptional Performance with Warnings

34. www.qpr.com Fully customizable measurement system What to measure? How to measure? How often?

35. www.qpr.com Accelerate implementation using Measure Library

36. www.qpr.com Online Resource Centre and User Community usernet.qpr.com

37. www.qpr.com QPR Collaboration Portal DB (SQL, Oracle, …) QPR Application Server / Web Application Server QPR SC Development Client QPR Collaboration Portal ERP CRM SCM Documents Corporate Network Inter-/Intra-/Extranet

38. www.qpr.com QPR ScoreCard - Integration User Interface Integration –Linked Reports (e.g. Crystal Reports, Business Objects etc.) –Linked documents (e.g. MS Office) –PIM Applications (e.g. Lotus Notes, MS Outlook) –Portals (e.g. Corporate Intranets) Data Integration –Data imports from ERP-, CRM-, Financial Systems (e.g. SAP, Siebel, Peoplesoft etc.) –Cross application reporting (e.g. Crystal Reports, Business Objects etc.) User Management Integration –LDAP / Windows NT / Active directory Integration QPR API (Application Programming Interface)

39. www.qpr.com Why QPR ScoreCard ?

40. www.qpr.com BSC Software Classification (source: Gartner Group) Corporate Performance Management Suites Balanced Scorecard Applications Business Intelligence Tools Scope of implementation Degree of integration Required IT Support / Skills Required Customisation Broad Focused LowHigh Low (Analytical) Full Integration (Closed Loop) QPR ScoreCard

41. www.qpr.com What do I get? The Key Benefits of QPR ScoreCard Communicate Targets Effectively Short Time-to-benefits SAP Hyperion PBViews QPR ScoreCard MS OfficeOracle Efficient web deployment Personalized information Customizable to customer needs ”Push” information with e-mail alerts Low IT overhead Fast building of scorecards Easy-to-use Automatic web delivery

42. www.qpr.com How does it work? The Key Features of QPR ScoreCard Scalability Ease of Use SAP Hyperion PBViews QPR ScoreCard MS OfficeOracle Scales down to standalone usage Scales up to corporate wide usage Large amount of users, large models Available as ASP ”MS Office”-style clients Intuitive web interface Easy to install Personalized information in the web

43. www.qpr.com Does it work (in the future too)? Vendor and Technology Vendor Commitment Open, independent application SAP Hyperion PBViews QPR ScoreCard MS OfficeOracle Big enough (QPR has a good size) Small enough (to be flexible and agile) Right product mix (important one, but not the last straw) ”Windows – independent” technology Any major web browser Any major web server Any major database Integrate seamlessly to corporate intranet

44. www.qpr.com How much does it cost? Financial Justification Low Total Cost of Ownership High Return on Investment SAP Hyperion PBViews QPR ScoreCard MS OfficeOracle Fast implementation No IT maintenance work License cost is a small fraction of TCO Direct financial savings in data gathering and reporting The benefits of BSC Committed people make huge impact on business success

45. www.qpr.com User Types Utilizers –DECISION MAKERS ARE IN THIS CATEGORY! –Web Client Developers –Model builders –DClient IT Administrators –Install and administrate the system

46. www.qpr.com Why Executing the strategy with Balanced ScoreCard gives Tremendous results? ”90% of organizations fail to execute their strategies.” ”95% of the typical workforce don’t understand their organization's strategy.” 70% of organizations do not link middle management incentives to strategy (Dr.David P. Norton, 2002)