1. 1 A Hitchhiker's Guide to the New Learning Ecosystem Learning 2009 Karie Willyerd VP and Chief Learning Officer 1

2. 2 Sun Learning Services TEAM AWARDS Ranked #1 Training Team in the World October 2009 Chief Learning Officer Best Learning Team ABOUT SUN LEARNING SERVICE Our learners What we are responsible for Our training team Our relationship with customers A new relationship with Oracle

3. Sun Confidential: Internal Only 3 A long time ago in a galaxy far, far away...

4. Sun Confidential: Internal Only 4 1. Introduction 2. Expert Creation Dilemma Dilemma 3. Rethinking 70/20/10 70/20/10 5. The Answer to Everything Everything 4. Social Learning Ecosystem Ecosystem You are here

5. Sun Confidential: Internal Only 5 Meet the Reluctant Hitchhiker

6. Sun Confidential: Internal Only 6 Globalization Three Forces Changing the World Social Web Demographics

7. Sun Confidential: Internal Only 7 Demographics Women in the Workplace Melting Pot Goes Global Education Levels Generational Shift

8. Sun Confidential: Internal Only 8 U.S. Census Bureau, 2007 American Community Survey, www.census.gov The Generations

9. Sun Confidential: Internal Only 9 Five Generations in the Workplace Bureau of Labor Statistics Employment Projections

10. Sun Confidential: Internal Only 10 Globalization Headquarters of the biggest companies are increasingly not in the USA

11. Sun Confidential: Internal Only 11 The Social Web

12. Sun Confidential: Internal Only 12 1. Introduction 2. Expert Creation Dilemma Dilemma 3. Rethinking 70/20/10 70/20/10 5. The Answer to Everything Everything 4. Social Learning Ecosystem Ecosystem You are here

13. Sun Confidential: Internal Only 13 The Expert Dilemma *Open Storage *Web 2.0 Infrastructure/MySQL Build a comment – The more expertise the content, the less likely training can be justified Future Workspaces, LLC The more expert the content, the less likely training can be justified

14. Sun Confidential: Internal Only 14 The 'Expert' Dilemma Knowledge doubling every 2 years Takes 10 years to make an expert Most organizations determine the volume and scope based upon the number of students Organizations face a new dilemma > Too few students to justify the creation of a course > Results in far fewer programs for advanced skills

15. Sun Confidential: Internal Only 15 1. Introduction 2. Expert Creation Dilemma Dilemma 3. Rethinking 70/20/10 70/20/10 5. The Answer to Everything Everything 4. Social Learning Ecosystem Ecosystem You are here

16. Sun Confidential: Internal Only 16 *Open Storage Robert Kelly, Carnegie-Mellon University “What percentage of the knowledge you need to do your job is stored in your mind? 1986: 1997: 2008: 75% 15 – 20% approx. 8 – 10% Why is Informal Learning Growing?

17. Sun Confidential: Internal Only 17 Companies Redefine Budgets & Resources Mentors 20% Informal 70% Formal 10% Prior Investment Future Investment 80%40% 15%25% 5%35% What will some of the new jobs and skill sets be in L&D?

18. Sun Confidential: Internal Only 18 1. Introduction 2. Expert Creation Dilemma Dilemma 3. Rethinking 70/20/10 70/20/10 5. The Answer to Everything Everything 4. Social Learning Ecosystem Ecosystem You are here

19. Sun Confidential: Internal Only 19 The Social Learning Ecosystem *Open Storage *Web 2.0 Infrastructure/MySQL Future Workspaces LLC A new way to think about organizational learning

20. Sun Confidential: Internal Only 20 *Open Storage *Web 2.0 Infrastructure/MySQL The Social Learning Ecosystem Future Workspaces LLC A new way to think about organizational learning

21. Sun Confidential: Internal Only 21 1. Introduction 2. Expert Creation Dilemma Dilemma 3. Rethinking 70/20/10 70/20/10 5. The Answer to Everything Everything 4. Social Learning Ecosystem Ecosystem You are here (finally!) ‏

22. Sun Confidential: Internal Only 22 The Answer to Everything.........

23. 23 The Answer to Everything...

24. Sun Confidential: Internal Only 24 August 2008, “Workforce Collaboration and Web 2.0 Workforce productivity Transfer knowledge between and among workers Capture knowledge of existing workers Employee engagement 59% 56% 32% 30% The Bottom-Line Impact of Social Software Addressing major enterprise challenges

25. Sun Confidential: Internal Only 25 Example: Cerner’s UCern Social Networking Built on Jive Links to LMS Ability to join groups Playful! RSS feeds A widget-driven mash-up portal for a social learning network

26. Sun Confidential: Internal Only 26 Example: Social Learning eXchange (SLX) User-generated content platform system

27. Sun Confidential: Internal Only 27 Browse content by categories Supports export and mobile devices User account profiles Organize by favorites User authentication and access control Key SLX Features

28. Sun Confidential: Internal Only 28 Leveraging Social Media Capabilities Content sorting Content filtering Ratings Tagging Commenting Search functionality

29. Sun Confidential: Internal Only 29 But What About... How do you “control” content? > The same way you control email Don't people put up silly or just plain bad content? > They are not anonymous; their careers are on the line. Besides, the “crowd” governs the content Doesn't content get dated? > Search and comments help solve this Will there be a role left for learning functions? > Yes, the coolest job on the planet – ensuring people can do their jobs and earn a living Get over it!

30. Sun Confidential: Internal Only 30 So long and thanks for all the fish!

31. Sun Confidential: Internal Only 31

32. 32 Thank You! Karie Willyerd karie.willyerd@sun.com 32