1. Full Operational Service Leasing A Convenience Product Rob M. Henneveld ALB Conference 2008, Workgroup Session Global Thinking, Local Performing

2. Program for Today 13.30 hour Kick-off 13:30 hour Our Knowledge is Your Power, by Matthew Saunders – Global Market Development Manager, JATO Dynamics Ltd 14:00 hour Residual value and risk management in the leasing sector, by Dr. Peter Ballé - Director, EurotaxGlass 14:30 hour Customer in the Driver’s Seat – Collaborative Fleet Management, by Peter Verbraeken - Managing Director, UBench International NV At 15.00 Coffee Break 15:30 hour The role of IT in a Full Operation Leasing Business, by Shoaib Sheikh – Head of the European Business Division, Bynx 16:00 hour Vehicle Remarketing powered by BCA, Europe’s No. 1, by Michael Gareis - Managing Director, BCA Central Europe, BCA 16:30 hour Outsourcing services - a key point to the excellence, by Elpidio Sacchi, President & CEO, SAFO Group 17:00 hour Charisma Enterprise - The comprehensive solution for leasing, by - Vlad Cristutiu - Charisma Enterprise Product Manager, TotalSoft

3. Started as Financial Product, it transformed into a Service Product