1. Deliver a positive ROI - align to strategic objectives Lyn Bosanquet Director, Information Services UNSW Library l.bosanquet@unsw.edu.au l.bosanquet@unsw.edu.au

2. Higher Education Environment Higher Ed is big business Competition for resources Strategic objectives Accountabilities Measureable contributions Value and RoIs

3. Define the value Create a value statement that is clearly articulated Create a communications model Set objective measures Talk about the results Not seen, not understood, not valued, not funded Libraries need to show value

4. Align to strategic objectives Understand the institutions objectives Identify how Library activities support these Put measures in place to show contribution If the objectives change, then the Library’s services need to change

5. Structure is everything Grow expertise Develop focus Create efficiencies Identify measureable outcomes for each team Create flexibility Generate a culture of change Exercise control / set standards

7. Manager Academic Services Outreach Team Services Team Collection Team

8. Services to Support Research Confusion around publishing options What does impact actually mean I know everyone in my field, don’t I? My school is the best in this field, isn’t it? Research Trends Journal trends Research management industry

9. Research Impact Measurement Publication Activity Reports Research Impact Statements –The H Index Research Trends Reports ERA Journal trends

10. There is no silver bullet Align to strategic objectives Identify services to meet the objectives Establish measures Communicate Report on measures