1. Quality Management Initiatives Planning Group 26 August 2003

2. Major Projects AUQA draft report expected 3 rd week September – improvement plan to be developed ISO re-certification to 2000 standard: 17-19 November Internal Audit report on QMS Student Feedback Top 10 report Teaching Awards Tasmanian User Choice Audit – 21 October Input to key projects, including: –T&L Process Simplification –T&L Strategy –Planning Framework –AQTF and ESOS – ongoing internal reviews –Student Feedback Policy

3. QMS Improvement Major activities for ISO re-certification: Quality manual – electronic version to be launched Policy requirements – –records management (document control, document management, disposal, etc.) –committees (review mechanisms, protocols, hierarchy diagram) –strategic positioning policy and planning, quality management procedures Internal communications strategy Quarterly Management Reviews “Preventive Action” – risk management Planning Framework – aligned plans and indicators

4. Quality Management Website Consolidating quality “frameworks” (e.g. ABEF, ADRI, ISO) Integrating existing tools and resources Linking key processes Communication of support mechanisms and information –Checklists, forms, templates –Minutes –Roles, responsibilities –Performance data Embedding commitment to improving outcomes through planning, monitoring and review processes

5. Criteria at RMIT

6. Feedback Please! Language Other information to be included? How to make it user-friendly? Most appropriate communication strategies? Compliance vs improvement focus Other useful resources to be developed?