1. Managing Staff Transitions Public Library Directors Symposium March 25-27, 2009 Marcellus Turner Executive Director Jefferson County Public Library Colorado

2. About JCPL 10 locations 1 Bookmobile Floating collection for the past 15 years 6.4 million items checked out in 2008 2.7 million visits in 2008 273,000 cardholders 284 public computers 215 FTE, 325 hourly staff

3. Planning for Technological Change

4. Hired new Director of Innovation and Strategies for Information Technology Without creativity, there cannot be change.

5. Senior Management Team

6. Planning for Technological Change New philosophy for IT Goal - provide support and resources for staff and patrons to enhance their library experience Customer service is main focus Thorough communication is key Continuous review of structure, responsibilities, expectations and procedures Reorganization of IT department

8. Planning for Technological Change Service Level Agreements –Implemented to ensure efficient resolution to tech issues encountered by staff IT is a collaborative partner in testing new products –Playaways –Wii –Kindle

9. Planning for changes in technology is not solely the responsibility of IT staff It is important for Public Services and IT staff to collaborate in the planning process Testing partner with developers/new products –Regular beta partner for the first release of new products –encore –encore Report Writer –RFID/self-check –Floating collection Planning for Technological Change

10. Preparing Staff for Changes in Technology Communication with staff –Tips and how-to articles in weekly employee newsletter –Monthly meetings between IT and library managers –Work plan New employee orientations –Opportunity for all new staff to meet with IT, tour the department and learn IT’s role within a library system Staff Exchange program Internships –Offer library school students the opportunity to intern anywhere in the system IT staff sit with other Library staff on multi-unit committees Conference attendance encouraged and supported

11. Regular training opportunities –Troubleshooting classes –Drop-in sessions at IT for new products –New product/technology rollouts EventKeeper RFID Filtering Preparing Staff for Changes in Technology

12. “23 Things” –Based on the Learning 2.0 program by Charlotte-Mecklenburg –Adapted by JCPL Public Services staff –Hands-on experience –Activities build upon each other, allowing staff to become familiar with Web. 2.0 technologies Training

13. 23 Things What we cover –Blogs –Wikis –Image and photo sharing –RSS feeds and readers –Social networking –Social bookmarking –Social book cataloging (e.g. LibraryThing) –Online applications –Video hosting (e.g. YouTube, Vimeo) –Podcasting and downloadable audio

14. 23 Things Delivery –Implemented by Digital Resources Librarian –10 one-month-long units, navigated independently –Open to all salaried staff and Library Board –Collaborative tools created to be used during training

17. 23 Things Communication –Invitation sent to all staff –Introductory article in weekly employee newsletter –Monthly articles in employee newsletter – updates, answer questions –Staff meetings and individual meetings –Manage blog set-up for training and answer questions

19. 23 Things Tracking –Staff record when they complete a month’s activities in a spreadsheet –Training & Organizational Development monitor staff progress Rewards –Each library will recognize staff’s completion of the program Positive feedback from staff

20. Web 2.0 in the Library Web 2.0 Proposal process Staff submit a proposal form to all appropriate directors/managers for approval Approved items are added to the Library’s work plan

22. Technology Competencies Developing certain core skills for JCPL Public Services staff Proposed baseline skills include: –Windows basics –Computer hardware (CPU, monitor, keyboard, printer, scanner, credit card swipes, RFID pad, etc.) –Microsoft Office, including Outlook –Basic troubleshooting –Internet searching –JCPL tools (databases, Telus, Overdrive, EventKeeper, Wifi) –Basic web 2.0 concepts and applications

23. Marcellus Turner Executive Director Jefferson County Public Library mturner@jefferson.lib.co.us Presentation can be found at: http://jefferson.lib.co.us/about/forlib.htmlmturner@jefferson.lib.co.us http://jefferson.lib.co.us/about/forlib.html