1. Working in Teams

2. References
Team Dynamics, Housal, Debra Southwestern/Thomson Learning, 2002
Teams, Structure, Process, Culture, and Politics, Aranda, Eileen K. and Luis, Prentice Hall, 1998
The Wisdom of Teams, Katzenbach, Jon and Smith Douglas, Harper Business, 1994
“How Management Teams Can Have a Good Fight”, Eisenhardt, Kathleen, Jean Kahwajy, and L. J. Boureois III, Harvard Business Review, 1997

3. Objectives Phases of a team Advantages to teams
Characteristics of a good team
Barriers to team efficiency
Habits of a good team

4. Advantages of Teams Cost Effective Better Morale Time Effective
Better decision-making
Compressed product life cycle
Any disadvantages to teams?

5. Team Structure Team Size Team Membership Team Skills
Stability of the team
Purpose

6. Purpose of the Team What is the purpose of the team? Each member
must understand
Team members’
interest

7. Goals Once the team’s purpose is clarified,
team members must set the goals
the team wishes to accomplish!
Create a plan to
achieve the goals set
Written
Realistic
Specific
Monitored

8. Team Process
Performing
Forming
Storming
Norming

9. Forming First meeting of the team
Define what they need to accomplish and how the team will operate
Develop measures for short and long term success
Having short term goals, reinvigorates
Long term is the ultimate purpose
Establish ground rules of operation

10. Ground Rules When and where the team meets
Substitutes allowed at meetings
Team records, what,who,how
Work expectations
of members
Confidentiality
Participation…...

11. Participation Conversation Continuum Open Closed
Debate Discussion Dialogue
Focus is on
exploring and
understanding
ideas and
people
Focus is on
defending and
winning
Focus in on
persuading,
prioritizing, and
deciding

12. Storming Revisions of the initial rules and goals
A reality check of what can be accomplished
Tensions usually come up here, must reach consensus, usually about personalities
Breakpoint comes when the team gets mired in discussions about what to do and who should do what...

13. Norming Create Cohesion Rely on each other Constructive feedback
Effective management of conflicts
Reinforcement

14. Performing Operate well as a team High Morale Accomplishments
Open participation
Cooperation
Task oriented
Can challenge each other
There is interpersonal conflict but it can be resolved without rancor

15. Habits of a Good Team Share common goals and work collaboratively
Open and frequent communication
Inclusive attitude
Share leadership and problem-solving tasks
High level of trust and cooperation
Handle conflict well

16. Traits of a Good Team Member
Treats others professionally
Cooperative
Positive outlook
Reliable
Good communicator
Open to change
Listens well
Trustworthy
Diplomatic
Willing to learn

17. Barriers to Successful Teams
Anti-social people
Individualism
Skill segregation
Role segregation
Inexperience
Group think
Can’t cope with change
Can’t make a decision
Lack of support
Difficult members

18. Working with Difficult People
Controlling/Aggressors
Volcanoes
Passive/aggressive
Complainers
Lazy Bums
Defiant
Don’t get angry
Praise achievement
Refer to rules/goals
Offer to help
Treat others as you would like to be treated
Acknowledge their point of view then offer yours
Pick up on non-verbal cues
Criticize negative behavior not the person

19. When is it good to
use a Team?