1. New Students

2. General computing information Student Computer Services helps with applications and networking issues on students’ personal computers. Keep your Microsoft Office CD in a safe place. Other applications are available from the Software Library - located on Fileserver1 Printing services are available in all public clusters

3. SCS does not repair or support Operating Systems nor fix Hardware Problems. You will need to contact your computer manufacturer/vendor or a local computer store for help with these issues.

4. Training Tutorials/Workshops are available from ITS on: Excel, iMovie, etc. http://www.colby.edu/administration_cs/its/instruction/tech- training.cfm Lab Assistants in Lovejoy 400 will also provide basic training on Word, Excel, Powerpoint, Photoshop, Scanning text and pictures

5. Virus Protection Personal Firewall Spyware Removal Windows Critical updates Backups Setting a Password www.colby.edu/administration_cs/its/support/protect. cfm Protecting your Computer

6. Public Computer Lab Clusters Lovejoy 400, Olin 323 Miller Library Street Mac and Windows scanning stations are available in Lovejoy 400 Specific purpose labs, such as scientific computing, high-level mathematical computations, and foreign language applications are available in other labs.

7. Lovejoy 400 Public Lab Log on to the computer with your Colby username (email address without @colby.edu) and password Log off when you’re finished. Color printing is also available. Do not leave documents on public lab computers. They are cleaned/reformatted frequently. Save important documents to Flash Drive, CD or your allocated disk space on Colby’s central server. If you need help saving files on your personal file space see the Lab Assistant in Lovejoy 400.

8. Olin 323/Miller Library Street Public Labs Log on to the computer with your Colby username (email address without @colby.edu) and password Log off when you’re finished. Do not leave documents on public lab computers. They are cleaned/reformatted frequently. Save important documents to Flash Drive, CD, or your allocated disk space on Colby’s central server

9. Public Lab hours : not quite 24 x 7 Check the hours posted on the lab doors. Exceptions for cleaning, etc: Lovejoy 400: Tues & Thur closed 5:30am - 8:00am Olin Lab 323 :closed midnight - 8am - weekends closed from 10pm to 8am Library Street : Mon, Wed, Fri - closed 5am-8am Need Help in the lab? See the lab assistant on duty in Lovejoy 400 -- work schedules are posted at the first station. Can’t find a lab assistant? Leave a message for Student Computer Services at x4224.

10. Connecting to the Network From the Dorm If you have problems connecting to the network call Student Computer Services x4224.

11. E-Mail at Colby *Read e-mail messages in your inbox are deleted after 30 days* Copy and Save important email messages in a word document or in a mail folder on your computer (or in Webmail). You can use Pine or Eudora to access email, or use web mail at www.colby.edu/webmail Outlook, Outlook Express, or other pop clients are not recommended for use at Colby.

12. Forgot Your Password? See Paula in Lovejoy 120 with your ID to reset your e-mail password.

13. Wireless Wireless network resources are available in Miller Library (including the Street), Cotter Union and the rest of the student center, the Language Resource Center in Lovejoy, Bixler Library, Olin Library and in all dorms. More information on wireless can be found at http://www.colby.edu/administration_cs/its/resource s/network/wireless/index.cfm

14. Personal wireless device. Since wireless access is available throughout the dorms, we are not allowing personal wireless access devices on campus, as they may interfere with our equipment.

15. Network Access Control System You will need to register your computer on our network to gain internet access. NAC checks for updated anti-virus software and turns on Windows updates on PCs. If you fail registration, you will be put into remediation until the problem has been resolved.

16. Network Access Control System If you fail registration, you will be put into remediation until the problem has been resolved. You should be able to solve the problem even though you’re in remediation. You’ll still have access to windows updates and Anti-Virus Software web pages.

17. KEYSERVED SOFTWARE Share Colby owned software applications legally through Fileserver1 / Software Library: Keyserver Instructions: www.colby.edu/administration_cs/its/support/keyserver.cfm Software Library Instructions: www.colby.edu/administration_cs/its/support/fileserver1.cfm

18. The Threat of Viruses All computers get viruses Protect your computer Use Sophos - supplied by the college - or another virus application. Don’t open suspicious file attachments. (eg. files with.pif,.com,.scr extensions.) BACKUP! BACKUP! BACKUP!

19. NOTE Only install one anti-virus program on your computer - otherwise you will experience “conflict” problems.

20. Backup your Documents Always backup important files. Leave a copy of the files on your computer and back up to a Flash Drive or CD or to your personal space on our server. You never know when your hard drive might crash, leaving you with problems accessing a very important paper.

21. Protecting your Windows Computer! XP and Vista Users: turn your firewall on. Windows updates should be set to automatically update…otherwise you may be susceptible to security vulnerabilities or viruses which may slow down the network and cause major problems to your computer. Set a strong password on your computer (including for the administrator account).

22. Green Computing Please visit the following website to learn more about Green Computing at Colby http://www.colby.edu/eag/pag/pagcomputer. html A few things to consider: Print double sided. Save energy by setting the monitor to sleep (rather than using a screensaver). Turn off your computer at night or when not in use.

23. Technological Ethics: Colby enforces the Digital Millennium Copyright Act http://www.colby.edu/administration_cs/its/policies/index.cfm Copying or sharing software is illegal without licenses such as the Microsoft Campus License Agreement. --Please abide by all copyright statements. --Downloading large files decreases performance of the network for everyone. --MP3s are illegal if you don’t own the music.

24. Recording Industry Files Suit Against Individual Students Think twice about installing any peer-to-peer file sharing applications such as Kazaa make sure the server function is disabled do not download copyrighted material Contact local computer store for removal - there will be a fee. See the ITS web page for more information. www.colby.edu/administration_cs/its/policies/copyright2.c fm

25. Student Computer Services x4224 Lovejoy 120 As consultants, we will try to resolve software and networking issues - but we are not a hardware/operating system repair shop. You must contact your manufacturer/vendor or a local repair shop with hardware issues and operating system issues.

26. Student Computer Services Fixing your Computer Computer problems (viruses & spyware) take time to fix. Depending on the problem we may need to have your computer for 1-3 days and possibly (though rarely) longer. Viruses can also cause problems on your computer that we may not be able to fix.

27. Troubleshooting Tips 1. Reboot your computer 2.If you are having trouble connecting to the network, try using a different ethernet cable or ethernet jack to try to isolate the problem. 3.If you suspect a virus, run your antivirus software and delete any files it comes up with. 4. Call Student Computer Services at x4224 5. Information and online application tutorials plus much more can be found at www.colby.edu/its www.colby.edu/its

28. Please visit our web page for additional information: www.colby.edu/administration_cs/its/support/prot ect.cfm Plus Links to Spybot, Adaware and Microsoft Advisories.

29. Computer Help If you missed the ITS computer staff roaming the dorms on Tuesday, August 28 th, call x 4224 to leave a message and someone will get back to you to help with your computer needs.

30. Cell Phones SCS does not have long distance access so we will not be able to call your cell phone. We can reach you by email or your campus phone.

31. SCS Hours Monday - Thursday 8 am - 10 pm Friday8 am - 6 pm Saturday2 pm - 6 pm Sunday4 pm - 10 pm Call x4224 for your computer needs. Do not call SCS staff in their dorm rooms or stop by their room for computer help. SCS employees work scheduled hours -- they are not on call 24x7 to provide support. They too have papers and exams.

32. SCS PHONE NUMBER: 4224 (on campus) 859-4224 (off campus)