1. System and Data Backup and Restore Solutions Presented by MicroAge, Symantec and IBM Canada April 24, 2008

2. © 2008 MicroAge Agenda Introduction to MicroAge –Brett Beranek, MicroAge Marketing Director Backup and Recovery Software Solutions –Patrick Richer, Software Director, MicroAge –Kosta Manoliadis, System Specialist, MicroAge Data Storage Hardware Solutions –Matthew Bedernjak, IT Specialist, IBM Canada Q&A

3. © 2008 MicroAge MicroAge at a glance Canada’s leading network of independently owned systems integrators and value-added resellers Over 40 locations across Canada, many in operation since 1981 Specializing in multi-vendor turnkey solutions: hardware + software + technical & professional services Vast experience in SME & public sector

4. © 2008 MicroAge MicroAge Delivers IT Solutions Industry-leading IT products IT consulting Procurement planning Training Technical support Flexible leasing/financing options

5. © 2008 MicroAge MicroAge: your trusted business technology partner Highly qualified local IT personnel Proven experience and IT knowledge breadth and depth Strength of national network Commitment to customer service excellence

6. Backup Exec 12 and Backup Exec System Recovery 8 Manage. Secure. Recover. Name, Kosta Manoliadis Title, Systems Specialist Date, April 24th

7. Backup Exec 12 and Backup Exec System Recovery 8 77 7 Agenda Today’s IT Challenges1 Backup and Recovery Challenges2 Backup Exec 123 Backup Exec System Recovery 84 5 Support and Educational Services5 Questions6

8. Backup Exec 12 and Backup Exec System Recovery 8 88 Natural Disasters Infrastructure Failures Human Error Malicious Threats Today’s IT Challenges

9. Backup Exec 12 and Backup Exec System Recovery 8 9 The Windows Recovery Challenge Windows Data Windows Operating System Configuration & User Settings Windows System

10. Backup Exec 12 and Backup Exec System Recovery 8 10 The Windows Recovery Solution Complete Data Protection Reliable System Recovery Recover Critical Customer Information Recover Essential Applications Preserve Valuable Financial Records Meet Service Level Agreements Keep Your Business Up and Running! Meet Recovery Point Objectives Backup Exec Windows Operating System Configuration & User Settings Backup Exec System Recovery

11. Introducing Backup Exec 12 for Windows Servers The Gold Standard in Windows Data Protection

12. Backup Exec 12 and Backup Exec System Recovery 8 12 Announcing Backup Exec 12 Optimized Support for Microsoft Windows Server 2008 Integration with Market Leading Symantec Products Enhanced Granular Recovery of Critical Application Data Enhanced Platform Protection The Gold Standard In Windows Data Protection

13. Backup Exec 12 and Backup Exec System Recovery 8 13 SharePointExchange Active Directory SQL Complete Microsoft Windows Server 2008 Support Optimized to Support Microsoft Windows Server 2008 –“No Files Left Behind” – Backup Exec will snapshot all Windows Server 2008 Volumes using Volume Shadow Copy Service (VSS) –First backup and recovery solution Microsoft certified for Windows Server 2008 –Scalable backup and recovery for Windows Server 2008 environments Backup Exec 12 Media Server Optimized to Support Microsoft Windows Server 2008 –Windows 2008 File System Support including Compressed and Encrypted Volumes –Support for Active Directory 2008 and new Read Only Domain Controller –Scalable “Failover Cluster” support for growing Windows environments –Support for the basic Windows Server 2008 – new Server Core version

14. Backup Exec 12 and Backup Exec System Recovery 8 14 Backup Exec 12 Protected Servers Integration: Symantec Endpoint Protection Backup Exec tracks ThreatCon status via Symantec Endpoint Protection (SEP) Integration Easily configure backup jobs with a Symantec ThreatCon sensitivity threshold If the ThreatCon level is reached, jobs automatically launch with “run now” status Proactively run a backup before a malicious attack can cause data corruption Backup Exec 12 Media Server

15. Backup Exec 12 and Backup Exec System Recovery 8 15 Integration: Symantec Online Storage for Backup Exec App/File ServersBackup Exec Server Workstations 4 A copy of the backup is stored off-site at SPN server farm 3 Backup is compressed and encrypted and sent over Internet 2 A copy job is configured to send backup to SPN 1 Backup Exec runs a backup job to Backup Exec Server

16. Backup Exec 12 and Backup Exec System Recovery 8 16 Advanced System Recovery Enhanced Disk-based System Recovery supports Windows Server 2008 Complementary Backup Exec for Windows Servers System Recovery Option –Dissimilar Hardware Recovery In Minutes (Restore Anyware) –P2V/V2P Virtual Conversion –Customizable Symantec Recovery Disk Streamlined, Lower Priced Offering to the Backup Exec System Recovery Server Edition Does Not Include The Following –Offsite Copy Functionality –Incremental Recovery Points –Google Desktop or BE Retrieve Integration –Event-driven Recovery Points –Centralized Management –LightsOut Restore

17. Backup Exec 12 and Backup Exec System Recovery 8 17 Enhanced Granular Recovery Technology Benefits SharePoint Agent Exchange Agent Active Directory Agent Backup Exec 12 With Patent Pending Granular Recovery Technology Eliminate Exchange Mailbox Backups Forever! Restore emails, files and user attributes quickly and easily NEW: Backup to removable storage devices NEW: Automatic deletion of expired jobs to save storage space NEW: Off-Host support for Exchange Backups for enhanced performance

18. Backup Exec 12 and Backup Exec System Recovery 8 18 New Calendar – Day View Quickly view all backup jobs scheduled Track backup and recovery completion Efficiently manage multiple backup jobs

19. Backup Exec 12 and Backup Exec System Recovery 8 19 New Integrated Evaluation and License Information

20. Backup Exec 12 and Backup Exec System Recovery 8 20 Symantec Backup Exec – A Proven Leader Delivering Complete Data Protection to Over 1.5 Million Windows Customers Globally

21. Backup Exec 12 and Backup Exec System Recovery 8 21 The Benefit to You… Complete Windows Data Protection Efficiently Secure, Backup and Archive Critical Data Optimized Backup and Recovery for Windows Servers Scalable, Cross Platform Protection for Large Environments Integration with Market Leading Symantec Products Reliable Data and System Recovery in Minutes Enhanced Granular Recovery Capabilities Unmatched Recovery of Leading Microsoft Applications Restore Granular Data in Seconds

22. Introducing Backup Exec System Recovery 8 The Gold Standard in Complete Windows System Recovery

23. Backup Exec 12 and Backup Exec System Recovery 8 23 Are Your Servers Indestructible? 85% of Systems Are Not Backed Up 53% of Loss Due to H/W or S/W 38% of Loss Due to Human Error You DO NOT need a major disaster to need rapid system recovery. Everyday occurrences cause a system loss.

24. Backup Exec 12 and Backup Exec System Recovery 8 24

25. Backup Exec 12 and Backup Exec System Recovery 8 25 System Recovery – The New, Automated Way Award Modular BIOS v6.473, an Energy Star Ally Copyright {C} 1994-2003, Award Software Inc. Pentium 4 Centrino Mobile Processor Memory Test: 1024MB OK Award Plug and Play BIOS Extension v1.0A Copyright {C} 1995, Award Software Inc. Detecting primary master hard disk... FAILED Device I/O error: Unable to read sector 0 on primary hard disk Press any key to reboot... Press DEL to enter SETUP 2/16/2008 W3HU4-877FH4-08

26. Backup Exec 12 and Backup Exec System Recovery 8 26 What Have You Got to Lose? What would you lose if one of your servers crashed … –Sales transactions –Employee productivity –Production –Email & other business data –Reputation * Source: Consolidated estimates by leading IT industry analysts – Gartner, IDC, Forrester, Yankee Group On average, enterprises lose between $84,000 and $108,000 (US) for every hour of IT system downtime*

27. Backup Exec 12 and Backup Exec System Recovery 8 27 What if you could… Recover a failed server in minutes instead of hours or days? –Recover to completely dissimilar hardware –Recover to a virtual server Reduce the cost and complexity required to test, maintain or recover a server? Eliminate risks associated when making changes to critical systems?

28. Backup Exec 12 and Backup Exec System Recovery 8 28 Backup Exec System Recovery 8 Rapid, Reliable Recovery – even to Dissimilar Hardware and Virtual Environments Flexible Offsite Protection and Enhanced Recovery Capabilities Innovative Multi-product Integration with Market Leading Technologies The Gold Standard In Complete Windows System Recovery

29. Backup Exec 12 and Backup Exec System Recovery 8 29 Offsite Copy FTP Server Complete Windows System Recovery In Minutes Protected System System X NAS / SAN DeviceSCSI, SATA, SAS USB / FirewireFlash Memory CD/DVD X Dissimilar Hardware System Virtual System System

30. Backup Exec 12 and Backup Exec System Recovery 8 30 Physical System Conversion Process 1 Take Recovery Point 2 Convert (P2V) Recovery Point to Virtual 3 Load System In a Virtual Environment 4 Use in Production Or for Test Purposes 5 Convert Back To Physical If Desired (V2P) Powerful P2V and V2P ConversionVMware MSFT Virtual Server Supports: VMware ESX Server VMware Server VMware Workstation Microsoft Virtual Server

31. Backup Exec 12 and Backup Exec System Recovery 8 31 Simple Incorporates Automated Best Practice Decision Making and Reporting –Backed Up –Attention Needed –At Risk Calendar Timeline for Past, Present, and Future System Protection Status Easy-To-Use Interface

32. Backup Exec 12 and Backup Exec System Recovery 8 32 Centralized Management Manage Page Central View of All Managed Activity Add Groups Add Computers Create Backup Jobs Assign Backup Destination Drag and Drop Workspace Filter on Systems View Status

33. Backup Exec 12 and Backup Exec System Recovery 8 33 New Core Functionality Backup Exec System Recovery 8

34. Backup Exec 12 and Backup Exec System Recovery 8 34 Complete Microsoft Windows Server 2008 Support Optimized to Support Microsoft Windows Server 2008 –“No Files Left Behind” – Backup Exec System Recovery will snapshot all Windows Server 2008 Volumes using Volume Shadow Copy Service (VSS) –Microsoft certified support for complete Windows system protection 34 Recover to Dissimilar Hardware Recover to a Virtual System Recover Existing System 34

35. Backup Exec 12 and Backup Exec System Recovery 8 35 Flexible Offsite Protection Enhancing Your Disaster Recovery Efforts –Select up to two offsite destinations –Offsite destinations can include USB, network locations, even FTP Protected System NAS / SAN USB Primary Destination FTP Server Recovery Point Copy Recovery Point Copy Recovery Point Copy

36. Backup Exec 12 and Backup Exec System Recovery 8 36 Integration: Symantec ThreatCon Set Event Triggers to run a backup when the Symantec ThreatCon level changes Integrates with Symantec ThreatCon and DeepSight Threat Management System Choose which level best meets required protection needs

37. Backup Exec 12 and Backup Exec System Recovery 8 37 NEW! Granular Restore Option* Restore granular data in seconds – without requiring a full system recovery Restore Exchange email, folders or entire mailboxes Recover Microsoft SharePoint Server documents from a single system recovery point Restore files and folders with the ability to search multiple recovery points at the same time Simple, multi-tab interface *Replaces the Backup Exec System Recovery Exchange Retrieve Option

38. Backup Exec 12 and Backup Exec System Recovery 8 38 Intelligent Removable Media Support Backup Exec System Recovery 8 uniquely identifies removable media Jobs succeed regardless of drive letter changes File Server C:\ USB Drive D:\ USB Drive E:\ Removable Media D:\ (such as external hard drive or.mp3 player) File Server C:\ MONDAYTUESDAY

39. Presentation Identifier Goes Here39 Relieving IT Administration Headaches… HeadacheSolutionBenefit Need to perform bare metal server recovery to different hardware configuration Restore Anyware™ Bare metal recovery to dissimilar hardware Malicious attacks cause data corruption before a backup can be performed Proactive ThreatCon BackupProactively run a backup before a malicious attack can cause data corruption Need to get backups off-site Backup to FTP location Automatically send a copy of the backup off-site to enhance disaster recovery capabilities Trying to manage multiple Backup Exec System Recovery systems one at a time Integration with Altiris Notification Server Centrally manage multiple Backup Exec System Recovery systems Recovering Exchange or SharePoint data from an image backup takes a lot of time and disk space Granular Restore OptionRestore individual emails, mailboxes, documents or files in seconds from a standard image backup Windows changes drive letters for removable media devices requiring manual reconfiguration Removable Media Support Able to use removable media without manual reconfiguration 39

40. Backup Exec 12 and Backup Exec System Recovery 8 40 Real Life Scenarios Backup Exec System Recovery 8

41. Backup Exec 12 and Backup Exec System Recovery 8 41 Real Life Story 2:00 PMServer was breached (on a Friday) 3:00 PMBreached discovered Spent 1 hour evaluating how company got hacked 4:00 PMDetermined via port scan and uploaded script Created Recovery Point “as-is” to capture the hack Conduct post-mortem to find the hack and future proof 4:15 PMFind and restore last “clean” Recovery Point 4:45 PMServer functioning properly again Symantec Partner working over the phone with IT IT administrator had never used Backup Exec System Recovery

42. Backup Exec 12 and Backup Exec System Recovery 8 42 Key Questions to Ask Yourself Do you currently have a Windows system recovery solution in place? How confident are you that you could quickly recover critical Windows servers, desktops, or laptops with your existing solution? What is your current process to restore in the event of a system failure? What about at remote offices? How long does it typically take you to recover from a system failure? How much does downtime cost your organization? Would it benefit your organization to restore systems to dissimilar hardware or to virtual environments?

43. Backup Exec 12 and Backup Exec System Recovery 8 43 Relieving The IT Administration Headache Recover from complete disaster (bare metal recovery) Recover from system corruption (virus/worm) Recover from failed upgrade/application install (change mgmt) Conduct performance/preflight testing (physical or virtual) Simplify complete hardware migrations

44. Backup Exec 12 and Backup Exec System Recovery 8 44 The Benefit to You… Complete System Recovery Flexible Protection and Recovery Easy To Use and Manage Rapid, Reliable System Recovery Dissimilar and Virtual Environments Onsite and Offsite Backups Enhanced Granular Recovery Capabilities Meet Needs of Small Customers Scale Into Larger Windows Environments

45. © 2008 IBM Corporation Tools for Today’s Storage Challenges Matt Bedernjak Senior IT Specialist – System Storage IBM Canada

46. © 2007 IBM Corporation Challenges – Variety, Volume, and Velocity Variety of Information Information holds the promise of bringing a variety of new types of information to the people who need it Volume of Data Data is growing exponentially. IDC estimates continued 60% yearly growth of new disk PB shipped Velocity of Change Organizations are under tremendous pressure to deliver the right information services. 85% of problems are caused by staff changing something. 80% of problems not detected by staff until reported. Documents E-mails Media Web content Reports Source: IDC Disk Systems Forecast, Midyear Update PB 80% of problems are reported by end users

47. © 2007 IBM Corporation Leverage Information Capitalize on data sharing for collaboration Align storage investment, information value Mitigate Risk Address regulatory, security requirements Keep your business running continuously Optimize IT Automate and Simplify IT operations Optimize Performance, Functionality Enable Business Flexibility Flexible, On Demand IT infrastructure Protect your IT investment IBM System Storage - Strategy Intelligent Management. Protected Information. Smarter Insights. Get the most value from your information

48. © 2007 IBM Corporation IBM System Storage Family NFS, CIFS, iSCSI, FC Enterprise Storage Continuum DS6000 series DS3200/3300 DS3400 Departmental Mid-range Storage DS4800 DS4700 SAS FC DS4200 S-ATA Entry Workgroup Storage DS8000 series N3300/3600 N7700 / N7900 N5200/ N5300 / N5600 IBM TotalStorage SAN Volume Controller Open Server Virtualization Pools heterogeneous disk Common Copy Services Centralized management Unix/Windows N Series

49. © 2007 IBM Corporation IBM System Storage – Disk Systems SAN Volume Controller  SAN Volume Controller provides network-based disk virtualization for IBM and non-IBM disk resources N series  Disk Systems that offer an intermix of FCP, iSCSI and NAS protocols in filer and gateway models, SnapSuite™ copy services DS family  The industry’s broadest range of disk storage systems  Advanced copy services: FlashCopy, Metro Mirror, Global Mirror

50. © 2007 IBM Corporation IBM System Storage DS3000 series  Fully-featured storage systems targeted for entry-level and secondary storage requirements ► designed to deliver high-end functionality at an attractive cost-per-GB  Managed by powerful / intuitive DS3000 Storage Manager software ► premium feature software available such as Flash Copy & Volume Copy  Supports Serial Attached SCSI (SAS) in a 2U enclosure  NEW 1TB SATA drive support  Single or dual-active controllers and up to  48 SAS drives

51. © 2007 IBM Corporation DS3400 DS3200  4-Gbps Fibre connect to host  Direct-attach or SAN  For System x & BladeCenters  3-Gbps SAS connect to host  Direct-attach  For System x IBM System Storage DS3000 series DS3300  Base 2U, 12 disks  Support for up to 48 SAS and SATA disks  Expansion via EXP3000  Dual Power Supplies, Dual Controller  Starting under $5,500 CDN  1-Gbps iSCSI connect to host For System x & BladeCenters

52. © 2007 IBM Corporation IBM System Storage DS4000 series  Full-featured midrange storage designed for wide-ranging open systems environments ► compute-intensive applications, consolidation, tiered storage  60,000+ Cumulative DS4000 Systems Shipped to Customers  4 Gbps FC connectivity with support up to 224 FC/SATA drives

53. © 2007 IBM Corporation IBM System Storage DS4000 series  DS4800 has 4 models that support both FC and SATA HDD’s and expand to 224 HDD’s for a total capacity of 224TB’s of SATA or 67.2 TB’s of FC capacity ► Model 80 - performance model price enhanced ► Model 82 – performance enhanced ► Model 84 – performance and cache enhanced (8 GB cache) ► Model 88 – performance and cache enhanced (16 GB cache)  DS4700 has 2 models that support both FC and SATA HDD’s and expands to 112 HDD’s for a total capacity of 112TB’s of SATA or 33.6 TB’s of FC capacity ► Model 70 – price performance leader (4 host ports/2GB cache) ► Model 72 – connectivity and cache enhanced (8 host ports/4 GB cache)  DS4200 has 1 model that supports SATA HDD’s and expands to 112 SATA HDD’s for a total capacity of 112TB’s ► Lowest priced DS4000 series New – 1TB SATA drives DS4800 EXP810 DS4700 Express 4Gb/s DS4200 Express EXP420 Express

54. © 2007 IBM Corporation DS3000 and DS4000 Usage Increasing performance and functionality DS3200 Up to 48 SAS disksSMB Remote Office Department Data Center SAS connectivity Shared DAS Simple management Snapshot replication First external RAID FC connectivity Shared DAS Entry-level SANs Simple management Snapshot replication FC connectivity Homogeneous SANs Configuration flexibility Simple management Data replication FC connectivity Heterogeneous SANs Highest performance Extensive configuration flexibility and replication services DS4700 up to 112 FC/SATA disks DS4800 Up to 224 FC/SATA disks DS4200 up to 112 SATA disks DS3400 Up to 48 SAS disks DS3300 Up to 48 SAS disks

55. © 2007 IBM Corporation IBM NSeries - Low Price Unified Storage Model Mix File and Block Protocols in the same system  One architecture for SAN and NAS storage  Unique ability to consolidate file and block storage on single system  Can be used for either primary or secondary storage 55 Fibre Channel SAN iSCSI SAN NFS File Services CIFS File Services N3300 N3600 IBM System Storage N3000 series Sales Training February 12, 2008

56. © 2007 IBM Corporation The Value of N Series Systems 56 N3600 N3300 68TB 68drives SAS, FC & SATA 104TB 104 drives SAS, FC & SATA 84TB 168 drives FC & SATA FAS3020 N5200 February 12, 2008  Reduce the cost and complexity of managing  Common OS, advanced software features, and system / storage management tools on every system  Each system supports the same network protocols: NAS, iSCSI, FC SAN...simultaneously  Production and archive data can reside on a single system …intermix FC and SATA drives  Non-erasable, Non- rewritable data protection integrated for archival  Snapshot tools for Exchange, Sharepoint, SQL, Oracle, VMWare

57. © 2007 IBM Corporation IBM System Storage – Tape Systems Tape Systems Virtualization  Virtualization allows disk arrays to front end tape workloads, to leverage the speed of the disk with the cost benefits of tape, eliminating the need to manage the movement of the data from the disk to tape. Tape Automation  Tape libraries automate the manual task of mounting cartridges to drives, making data accessible 24x7 Tape Drives  First to offer data encryption at the Tape Drive level  IBM drives the technology used by the tape industry in Linear Tape Open (LTO) and Enterprise tape systems

58. © 2007 IBM Corporation IBM System Storage TS family Entry Level Midrange Enterprise Class TS1030 TS1120 3494 TS3200 TS3100 TS3310 TS7520 (distributed) TS7740 (mainframe) Tape drives Tape automation Tape virtualization TS3400 TS3500 TS2230

59. © 2007 IBM Corporation Introduction of Half-high IBM Ultrium 4 Technology  Fourth Generation of LTO Tape Drive ► 120 MB/sec performance native data transfer rate ► 800 GB capacity (up to 1.6 TB at 2:1 compression) ► Continued media support of prior generations  Enhanced Security - Encryption of data ► Hardware encryption and decryption core and control core resides in the IBM Ultrium 4 tape drive ► Supports application managed encryption  Platform Support ► IBM System x, System p, and others supporting 3Gbps SAS attachment ► Selected platforms from HP and Sun Microsystems ► Selected versions of Microsoft Windows™ and Linux

60. © 2007 IBM Corporation IBM System Storage TS2240 Tape Drive Express Model  TS2240 addresses the rapidly changing business environments ► Security ●Supports application managed encryption of data ●Continued support of Write Once, Read Many (WORM) media ► Investment protection ●The 3 Gbps SAS interface allows for attachment in many IT environments ●3-year warranty is standard in most countries ► PN/SEO 3580S4E

61. © 2007 IBM Corporation IBM TS3100 & TS3200 Tape Library Express Models Support the new HH LTO 4 Tape Drives  End-user flexibility and easy to use functionality ► Barcode reader and remote management are standard features ► Removable tape cartridge magazines ► Three year standard warranty is standard, and basic parts are customer replaceable units (CRU)  Multiple drive options ► Up to two half-high drives with TS3100 ► Up to four half-high drives with TS3200 ► Mix HH LTO Gen 3 or HH LTO Gen 4 within the same library  Large Tape Storage capacity for rack mount environment ► 24 or 48 data cartridge slots ► 19.2 TB of native storage capacity (38.4 with 2:1 compression) with TS3100 ► 38.4 TB of native storage capacity (76.8 with 2:1 compression) with TS3200 IBM TS3100 IBM TS3200

62. © 2007 IBM Corporation Not all LTO Tape Offerings are the Same.. IBM LTO Exclusives are from Enterprise Tape Experience Industry Standard LTO 3/4 Features 400/800 GB Native Capacity 80/160 MB/s Native 128MB/256MB buffer WORM Enablement Native Switched Fabric 2/4 Gb Fibre Channel IBM LTO Exclusive Features  IBM Enhanced Speed Matching (30-120MB/s)  Lower Power requirements (Nominal / Sleep Modes)  Statistical Analysis and Reporting System (SARS)  Magneto-resistive Flat-lap head  Surface Control Guiding  Individual track calibration  Low-mass, dual-stage actuator  Dynamic Compression Look-ahead  Independent loader, threader motors: positive pin retention  Graceful dynamic braking on power interruption  Highly integrated copper electronics  Teflon-coated trays  Stainless steel locating pins

63. © 2007 IBM Corporation Summary  IBM is Very Committed to the Storage and Information Infrastructure Needs of Our Clients  We are Investing Broadly In ► Basic Recording Technology ► Systems Integration ► Virtualization ► Resiliency, High Availability and Disaster Recovery ► Management and Automation ► Emerging Needs in Archiving, Scalable Modular Systems, Compute/Storage Integration, Embedded Systems, Green Efficiencies

64. © 2008 MicroAge Questions?

65. Thank You!