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Introduction Library 3.0 @Appalachian State University What is the Future of Face-to-Face Reference? Geri Purpur & Louise Ochoa
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The AETZone AppedTech Aufbau Caseland Cybraria EdAdmin Commons AETZone Multi-World Universe
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History Usability study informed the design of new library
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Student Profile The AETZone supports distance education students in four programs. Instructional Technology Library Science Educational Leadership Curriculum & Instruction
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Communication Methods Instant Messaging Telegrams Web Conferencing Avatars (physical gestures) Blogs
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The Interface Chat area Web Window Tabs toolbar Menu Bar
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Collections Many objects link to library materials and resources such as databases, guides and tutorials.
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Temporary Displays
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Staffing Staffed by three Distance Learning Librarians Flexible: daytime, evening, and weekend hours Mobile: NOT limited to the physical library
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Reference Librarian Label Public Text Message Rove throughout world, join users Encourage users to send us telegrams Monitor class discussion boards and blogs Links to Velaro Chat, email and telephone
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Information GardensChat Reference Sense of presence & co-presence Limited sense of presence Sense of communityLimited opportunity for building relationships Allows for serendipitous interaction Isolated environment Virtual Service Comparison
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Successes Special Events Banned Books Week Read Out Halloween Haunted Garden Tours Student Quote: “I just got done with my tour of the library and loved it! There is a multitude of resources in here that I’m sure I will use”
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Challenges Initial learning curve Maintenance of Information Gardens Level of service Evaluation
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Future Use of virtual worlds growing rapidly Over 100 libraries & dozens of colleges have a presence in Second Life Open source initiatives pave way for online vs. physical access to collections Increase in online programs Chat Reference meets the expectations of the millennial generation students
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