1. Introduction Library 3.0 @Appalachian State University What is the Future of Face-to-Face Reference? Geri Purpur & Louise Ochoa

2. The AETZone AppedTech Aufbau Caseland Cybraria EdAdmin Commons AETZone Multi-World Universe

3. History Usability study informed the design of new library

4. Student Profile The AETZone supports distance education students in four programs. Instructional Technology Library Science Educational Leadership Curriculum & Instruction

5. Communication Methods Instant Messaging Telegrams Web Conferencing Avatars (physical gestures) Blogs

6. The Interface Chat area Web Window Tabs toolbar Menu Bar

7. Collections Many objects link to library materials and resources such as databases, guides and tutorials.

8. Temporary Displays

9. Staffing Staffed by three Distance Learning Librarians Flexible: daytime, evening, and weekend hours Mobile: NOT limited to the physical library

10. Reference Librarian Label Public Text Message Rove throughout world, join users Encourage users to send us telegrams Monitor class discussion boards and blogs Links to Velaro Chat, email and telephone

11. Information GardensChat Reference Sense of presence & co-presence Limited sense of presence Sense of communityLimited opportunity for building relationships Allows for serendipitous interaction Isolated environment Virtual Service Comparison

12. Successes Special Events Banned Books Week Read Out Halloween Haunted Garden Tours Student Quote: “I just got done with my tour of the library and loved it! There is a multitude of resources in here that I’m sure I will use”

13. Challenges Initial learning curve Maintenance of Information Gardens Level of service Evaluation

14. Future Use of virtual worlds growing rapidly Over 100 libraries & dozens of colleges have a presence in Second Life Open source initiatives pave way for online vs. physical access to collections Increase in online programs Chat Reference meets the expectations of the millennial generation students