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Overview & Scrutiny Committee Portfolio Holder Update Customer Access Councillor Simon Tobin 19 th March 2009.

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Presentation on theme: "Overview & Scrutiny Committee Portfolio Holder Update Customer Access Councillor Simon Tobin 19 th March 2009."— Presentation transcript:

1 Overview & Scrutiny Committee Portfolio Holder Update Customer Access Councillor Simon Tobin 19 th March 2009

2 Customer Access Customer Services Communications Information & Communications Technology

3 Customer Services Accommodation project Staff restructure Call centre system Tools to assist Review payments & local office services

4 Accommodation Project

5 Staff Restructure Customer Services Front LineAdministration

6 Call Centre & Other Tools

7 Communications Local Government Review Re-launch web site Environment awareness campaigns Landmark project communications In Touch & Insight

8 Local Government Review

9 Updated web site – the old

10 Updated web site – the new

11 Communications - other Environment awareness campaigns Landmark project communications In Touch & Insight

12 Communications - other Article from April 2009 In Touch

13 I.C.T. Government Connect Accommodation improvements VOIP (Voice over IP System) Operating system upgrades PCI DSS (Payment Card Industry Data Security Standards)

14 Customer Access Any questions?

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