1. 1 |© 2006 Citrix Systems, Inc.—All rights reserved. CoxCONNECT Case Study: Universal Access supported by a fully redundant infrastructure spanning multiple data centers Keith Hubbard Sr. Server Administrator Chuck Coffman Sr. Server Administrator

2. 2 |© 2006 Citrix Systems, Inc.—All rights reserved. One Size Does Not Fit All What’s Best?

3. 3 |© 2006 Citrix Systems, Inc.—All rights reserved. Who Is Cox Communications ? Third largest cable company in America with 6.7 million customers and 23,000 employees nationwide Full service telecommunication provider Analog and digital cable Local and long distance telephone and voice over IP High speed internet Annual revenues exceeding $10 Billion with interests in newspapers, television, radio, and automobile auctions Honored by J.D. Powers and Assoc. two consecutive years for outstanding customer service

4. 4 |© 2006 Citrix Systems, Inc.—All rights reserved. Cox Communications - Drivers Create faster, more reliable connections than traditional laptop/VPN solutions Create a “work from home” call center solution Improve security Protect Intellectual property Protect the platform Improve overall customer experience Create an “end to end”, centrally managed application delivery solution

5. 5 |© 2006 Citrix Systems, Inc.—All rights reserved. Cox Communications - Solutions Leverage in house Metro-Ethernet product to create physically redundant hosting sites Two Citrix NetScaler implementations load balance Citrix sites Compress and load balance Internal web applications Citrix Presentation Server 4 to publish applications Virtuozzo to virtualize call center switch software Citrix Access Gateway with Advanced Access Control Increase security through Endpoint Analysis and Access Rights Control Extended Web Interface capabilities with Clientless Access

6. 6 |© 2006 Citrix Systems, Inc.—All rights reserved. Citrix NetScaler for Web Apps Implemented for internal IIS applications Load Balanced applications TCP optimization Web Compression Dynamic Caching SSL Encryption

7. 7 |© 2006 Citrix Systems, Inc.—All rights reserved. NetScaler & Presentation Server Enhanced Site Redundancy and Load Balancing Improves security and fault tolerance

8. 8 |© 2006 Citrix Systems, Inc.—All rights reserved. Cox Communication - Benefits “Work from Home” program Complete call center functionality through Citrix Reduce in house per cubicle cost by $16000 Improved morale and efficiency of call center representatives Streamlined application access Traditional published applications Clientless access to web applications (does not require presentation server license) Improved security Endpoint analysis ensures users access from a clean system Results with NetScaler Citrix infrastructure redundancy 70% improvement to web application access and speed More robust load balancing than Microsoft NLB!

9. 9 |© 2006 Citrix Systems, Inc.—All rights reserved.

10. 10 |© 2006 Citrix Systems, Inc.—All rights reserved. Q & A Desktop Keith Hubbard Sr. Server Administrator Cox Communications Chuck Coffman Sr. Server Administrator Cox Communications