2. Ramu V. Sunkara Vice President Real-Time Collaboration Products Oracle Corporation

3. Presence & IM in Collaboration Suite Session: 40220

4. Topics  State of Enterprise IM & Presence Solutions  Oracle Collaboration Suite IM & Presence 1. Real-Time Collaboration Feature set 2. Enterprise class security 3. Real-Time Collaboration Platform Services 4. Standards: XMPP, SIP/ SIMPLE, …  Summary

5. YAHOO IM  29 million unique Yahoo! Messenger users per month *  17 billion Yahoo! Messenger messages sent per month **  Yahoo! Messenger has the highest average minutes spent, exceeding AOL and MSN * * Media Metrix, Inc., December 2002 ** Estimates based on Yahoo! internal data in the month of December 2002.

6. Enterprise IM Usage Survey IM Product/ Service#of Responses % AOL (AIM + ICQ)35 (24 + 11)32% YAHOO 24 17% MSN 2422% IBM Lotus Sametime 11 10% Rest 14 19% IM Product/ Service#of Responses % AOL (AIM + ICQ)35 (24 + 11)32% YAHOO 24 17% MSN 2422% IBM Lotus Sametime 11 10% Rest 14 19% * Source: 2002 Survey done by The Radicati Group, Inc. What is the ENTERPRISE STANDARD?

7. Enterprise IM Accounts (millions) Forecast Number of Active IM Accounts 20022003200420052006 TOTAL BUSINESS USE IM Accounts 35456185118 > 1000 Employees 2026354968 51-1000 Employees 911152129 < 50 Employees 68111521 TOTAL CONSUMER USE OF IM Accounts 225304425638989 * Source: 2002 Forecast by The Radicati Group, Inc. & IDC What is the ENTERPRISE STANDARD?

8. Security and Public IM

9. 3 Types of Enterprise IM Use 1.Public IM Service with Gateway – AOL, YAHOO, MSN – Facetime, Akonix, IM Logic, IM Age,… 2.Intra Enterprise IM Only – JABBER, Proprietary, Microsoft, … 3.Complete IM Solution – Secure Intra Enterprise solution with – Optional Gateway to outside world

10. State of Enterprise IM Products 1.Presence and IM as a separate tool? – After Chat, I call you and do a web conference? 2.Security – Unprotected Namespace: ramu.sunkara@oracle.com?ramu.sunkara@oracle.com – Private conversations over Public N/Ws in clear text? – Legal liability (NASD Conduct Rule 3101) – Regulatory compliance (SEC Rule 17a-4) – Virus delivery via file transfer! 3.Enterprise Web, Desktop, PDA and Cell Phone Applications have no/ limited access to – Presence & IM 4.Standards : What is this?

11. OCS Real-Time Collaboration Roadmap 1.Presence & IM are features in Real-Time Collaboration  Presence + IM + Web Conferencing 2.Uncompromising Security 3.Real-Time Collaboration Platform Services – IM is the first “Killer App” for Presence – Email, Files, Calendar, Conferencing, Outlook, ….. – ERP, CRM, SCM, Bots, … 4.Standards: XMPP, SIP/SIMPLE

12. #1 OCS Real-Time Collaboration roadmap Chat Poll Desktop Sharing Doc. Presentation Voice Streaming Presence Whiteboard Cobrowse IM 2 Way Voice Streaming 2 Way Voice Streaming Adv. White Board Adv. White Board JAVA Console JAVA Console Two-way Video

13. #1 Real-Time Collaboration Features Available today  Web Conferencing features – All TYPES of Real-Time Conferences  Cobrowse, Document Presentation, Desktop Sharing, Voice Streaming, Polling, Chat, Whiteboard.  Interactive, Web Seminars, Large Broadcasts – E-Business Context  Integrated into the rest of Enterprise Apps – Real-Time Performance  Worlds best: least latency and superior scalability  Details in session: 40209 – “Real-Time Collaboration with Oracle Web Conferencing”

14. Presence Detection D E M O N S T R A T I O N Presence + IM + Conferencing IM Web Conference

15. #1 OCS Real-Time Presence + IM Deployment IM Consoles Integrating Apps RTC Server #n Collaboration Suite iAS Wireless AOL N/W YAHOO N/W MSN N/W TELCO N/Ws Internet LDAP Directory JABBER N/W

16. #1 Enterprise IM Clients  Win32 console (Oracle Messenger)  JAVA console (Non-windows platform)  Web Applications  SMS & Wireless Clients  Win32 Applications (Outlook, etc.)  Server Applications (IMAP Server, etc.)  PDAs

17. #1 Enterprise IM for Wireless  Augment Online Presence with – Location & Device type – Get information from TELCOs world-wide – Use Online Presence information for intelligent Routing of ALERTS  Interoperate IM & SMS Messages  Mobile IM Clients on Pocket PC

18. #1 Enterprise IM Presence Services  Real-time Presence Updates – Home IM Servers communicate via IPC – Less than 2 seconds latency  Highly scalable for any size company – Partition the workload: Home IM Server – >4000 user per Home IM Server  Integrated OCS: Files, Calendar, Email, …  Expose using standards: XMPP, SIMPLE,….

19. #2 Enterprise IM Security  Namespace – Are you ramu.sunkara@oracle.com (SSO/OID LDAP Store)ramu.sunkara@oracle.com  Authentication – SSO for Web Applications & WIN32 for IM Consoles – Sites for Inter site authentication – Could deploy with a CA Authority  Communication – SSL for IM Consoles and Web Apps  Policies – Who can see what

20. #2 Security: Reports + Filters  Reports – Archives for Compliance in Database – Ability to build Records Management Solutions  Filters – What are users saying? – Anything illegal? Electronic Statements Admin & Reports Enterprise Directory Data Archive

21. #3 Real-Time IM Platform Service  “Real-time presence & message delivery between applications on an IP N/W” RTC Server #n Integrating IM Apps IM Console iAS Wireless Server AOL IM Gateway #1 Collaboration Suite

22. #3 Real-Time PRESENCE Platform Services E-Mail Any Web Application Enterprise Manager 11i Business Applications Workflow RTC Server #n Real-Time Presence Data in & out Collaboration Suite

23. #3. Case Study: Support System  Email to the Customer and Representative  Presence Indicates the Availability  IM between Customer and Rep  Transiting into Web Conference  Look up Files Workspaces & present the relevant documents  End the Web Conference & IM Session  OCS Real-Time + Email + Files Use case

24. #3: Case Study: Learning Management Systems  Presence – “Is an Expert on NETAPP 5000 Available”  IM within the Learning Communities – “Could I chat with NETAPP 5000 User?””  Live Events – “Attend NETAPP 5000 Training”  Archived Events – “Playback NETAPP 5000 Training”  Learning Assistance – “Configuring NETAPP, please help!”  OCS Real-Time + Email + Files Use case

25. #3 Case Study: IM BOTs  411Agent – What’s Tom Smith’s number? – What’s the number of our Seattle office mailroom? – What’s our Fedex number? – Remind all meeting participants about the 2pm meeting 10 minutes before it starts.  ServiceAgent – How do I return a product? – How do I install the battery? – Where can I find a repair location?  SalesAgent – What is the status of the contract with NewCo? – How much business did we do with WingCo last month? – What products did we ship to FedCo last year?

26. Presence Detection D E M O N S T R A T I O N Real-Time Collaboration Services 411 BOT IM BOT Automated Replies

27. #4 IM Standards Forums OrganizationStatus IETF - SIPSignalingIP N/Ws IETF - SIMPLE In progress IETF – XMPP (jabber.org) Mature, Open Source Wireless Village In session OMA Wireless 3G PAM, PARLAY Dissolved OrganizationStatus IETF - SIPSignalingIP N/Ws IETF - SIMPLE In progress IETF – XMPP (jabber.org) Mature, Open Source Wireless Village In session OMA Wireless 3G PAM, PARLAY Dissolved

28. #4 IETF SIP + SIMPLE  Strength: very well engineered signaling framework that provides cohesive architecture for real-time multi-media communications over IP  Weakness: the issue is not SIP, it ’ s SIMPLE | diverging interests drive several flavors of SIMPLE  Opportunities: high-level, industrial perspective | Oracle, Microsoft, IBM and 3GPP  Threats: large vendors ’ influence

29. #4 IETF XMPP  Strength: open, public, distributed and stateful architecture for XML-based, extensible and granular information relay  Weakness: IM not infrastructure  Opportunities: grassroots adoption | it works and solves today ’ s need for open IM  Threats: existing proprietary vendors prefer no standards

30. #4 Standards  Adopt: XMPP, SIP/SIMPLE  Expose Presence via XMPP & SIMPLE  Proliferations of clients – IP Phones – Desktop Clients – Open Source Clients – Etc.

31. Summary  Oracle Collaboration Suite will offer Enterprise IM with …. 1.Presence & IM features in Real-Time Collaboration  Presence + IM + Web Conferencing 2.Uncompromising Security 3.Enterprise Real-Time Collaboration Services – IM is the first “Killer App” for Presence – Email, Calendar, Files integrated out-of-the box – ERP, CRM, SCM, Bots, … 4.Standards Compliance: Proliferation of Clients

32. A Q & Q U E S T I O N S A N S W E R S