1. Intranets, Extranets, and Enterprise Collaboration

3. General Architecture Corporate Intranet Engineering server Marketing server HR server Legacy data server Extranet links Internet website Other company locations Customers Suppliers Extranet links Intranet links Internet links

4. Communication and Collaboration Corporate home page Message of the day Company newsletter Financial update Intranet links External links Manufactoring Total quality management Product schedule Engineering Marketing Product positioning Competitive analysis Current projects Human Resources Travel policies Benefits profiles Training programs Training Courses available Class registration Training profiles General reports Quarterly report Annual report Stockholder meeting Sales Competitive analysis Current sales Customer info Customer Info Recent wins Customer visits Customer feedbacks

5. Intranet Information Technology Architecture Management Security Software tools Content and Data Infrastructure Network Management Software Policies and standards Firewalls passwords encryption Authoring tools Development tools Search engines TCP/IP- Hypermedia- Servers Browsers network databases O’Brien p 260

6. Business Value of Intranets l Better access to reports; l improved productivity, speed and control; l access to engineering documents l HRM information; l internal communication system; l knowledge management

7. Future of Intranets/Extranets l Global internal communication system; l Browser becomes universal user interface; l Legacy systems front-ended by company intranet; l Applications will become Web-enabled; l Turn information into knowledge for all emlpoyees; l Extranets will enable a significant degree of electronic bonding with customers and suppliers by allowing them to connect to our intranet.

8. Groupware-tools Face-to-face meetings electronic copyboards Electronic Decision room tools Toolsfor team building Cross-distance meeting audioconferencing desktop videoconferencing screen sharing teleconferencing Teams in place Shiftwork Groupware Team room tools Ongoingcoordination voice mail e-mail fax shared textprocessing projec tplanning workflowsystems Platforms Internet Intranets Extranets networks Same place Same time Different times Different places O’Brien p 276

9. Traditional Way of Sharing Workgroup Information Create Document in text processor or editor Store on desktop Print, copy, and distribute copies Send E-mail? Store on file-server? Allow access to your computer ? O’Brien p 278

10. The Intranet Way of sharing Information Web-page on Web-server Author Web page Links from other pages Links in e-mail Web browsing Pushing via Netcast O’Brien p 278

11. Groupware tools l E-mail l Voice mail l Web publishing l Meetings and planning l Task and project management l Workflow-management l Chatting l Discussion forums