1. 1 Problem Tracking CSSE 376 Software Quality Assurance Rose-Hulman Institute of Technology March 14, 2007

2. 2 Outline States of bugs Problem tracking systems Role playing: testing and problem tracking

3. 3 States of Bugs StateOwnerDescription NewTesterProblem reported FixDeveloperDeveloper assigned to fix DeferCCBFixing postponed TrashCCBNo fix needed RepairedDeveloperDeveloper completed fix Fix verified TesterFix has been verified by tester

4. 4 How Bugs Change States NewFixDeferTrashRepairedFix Verified Fix now Fix later No fix needed Code changed Test passes Test failed

5. 5 Change Control Board (CCB) Reviews change requests (bug reports) Decides whether to:  fix now  defer until later  reject May bundle collections of changes together

6. 6 Problem Tracking Systems Database of reported problems (bugs)  ID  Status (new, fix, defer, repaired, fix verified)  Severity  Creator (person reporting problem)  Date created  Date last updated  Description ... Provide summary reports for project monitoring

7. 7 View All Problems Note that the table columns are different here.

8. 8 View One Problem

9. 9 Update a Problem Entry

10. 10 Summary Report

11. 11 Cartoon of the Day

12. 12 Role Play!